Cavender Toyota

I am extremely frustrated with my experience. I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor told me that all four tires are dry-rotted and need to be replaced. Tristan initially told me my concern would be escalated. On Wednesday I spoke with John Chandler from the internet department, who told me he would send my information to David Dickinson and that Mr. Dickinson would reach out to me. After waiting several days, Mr. Dickinson finally contacted me on Friday morning. During that conversation he stated that two of the tires had supposedly been replaced before the vehicle was sold to me. However, when I checked my tires, all four have the same 2022 manufacture date, which raises serious questions. What are the odds that the tires were replaced yet all have the same date? And how would they already be dry-rotted less than six months after I purchased the vehicle, especially if two were supposedly replaced? Later that same day, about 20 minutes before the end of the office day, Mr. Dickinson reached out again saying he had “figured out who my service providers were.” This was extremely frustrating because I could have told him that information immediately. He also said he needed to review the advisor videos and would get back to me, which just adds another delay to a situation that has already taken far too much time. I am a very busy person juggling two jobs while also being a student, and I feel like my time is being wasted trying to get someone to simply listen and address this issue. I specifically chose to purchase from a dealership because I believed a certified pre-owned vehicle would go through a proper inspection so I wouldn’t have to deal with problems like this. Instead, I’ve been passed from person to person, with several people telling me the issue isn’t their responsibility. I’ve remained polite and tried to follow the proper chain of communication, but it feels like I’m being dismissed and not taken seriously. At this point, the lack of accountability and communication is beyond frustrating and completely unprofessional. More

On December 5th, Noel Piñon provided exceptional, attentive, and genuinely caring service during my new vehicle purchase. After a very disappointing experience with another department that left me re attentive, and genuinely caring service during my new vehicle purchase. After a very disappointing experience with another department that left me ready to walk away and take my business elsewhere, Noel respectfully asked for a chance to hear me out. He listened sincerely, validated every concern as fair, and took the time to understand my timeline and frustrations. He then asked if he could make things right—and he absolutely did. Because of Noel’s patience, empathy, and determination to restore my trust, I stayed and completed the purchase. Without him, I would have left for good and never returned. Noel single-handedly saved this sale and earned back a customer’s confidence when it was nearly lost. Noel Piñon is the model of outstanding customer care. Thank you, Noel—your kindness and professionalism made all the difference. Highly recommend! More

Cristian Perez is the guy to see, open, honest, forthcoming. Great experience, quality used car, helped me get a good price. forthcoming. Great experience, quality used car, helped me get a good price. More

This is our third Toyota vehicle we have purchased at Cavender in the last few years. The reason we return is because of the exceptional customer service. Customer service is not what it used to be. Thre Cavender in the last few years. The reason we return is because of the exceptional customer service. Customer service is not what it used to be. Three sales individuals assisted us with our purchase; Mr. Albert Perez, Brianna and Solomon. They went above and beyond. They were professional, patient, and courteous. They answered all of our questions. We appreciate that we were treated with respect every moment we were there. Thank you! More