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36 Reviews of Cavender Toyota - Service Center
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February 20, 2020
Checked my car in with Gerrilynn Mohler she was very kind and wonderful and very knowledgeable and kept me up to date on the status of my car - and wonderful and very knowledgeable and kept me up to date on the status of my car - More
by Teshahernandez
Employees Worked With
Gerrilynn mohler
Helpful February 15, 2020
Sergio Vasquez was helpful with checking a specific tire available in stock. He kept me updated, answered my questions and text message. Excellent customer service. available in stock. He kept me updated, answered my questions and text message. Excellent customer service. More
by Yolanda
Employees Worked With
Sergio Vasquez Jr
January 29, 2020
I have worked with Brian Foltz since I purchased my 2007 Prius brand new. I have since purchased a 2017 Prius. Brian is very attentive to the needs of both vehicles. He is very easy to work with and I feel Prius brand new. I have since purchased a 2017 Prius. Brian is very attentive to the needs of both vehicles. He is very easy to work with and I feel I can approach him with any question. He's very knowledgeable about the Prius and is able to answer any questions I ask. Any service problems, he's there to help with. I will continue to work with Brian and highly recommend him to others. Thank you for your continued assistance. More
by Bix2
Employees Worked With
Brian Foltz in Service
July 25, 2019
Great. I give them a 10 they help you like no other dealership in San Antonio they do what they say their going to do. I went in for a oil change and came ou I give them a 10 they help you like no other dealership in San Antonio they do what they say their going to do. I went in for a oil change and came out with a new car. Thanks Cavander More
by Lene
Employees Worked With
Jose, Rene And Raul
November 23, 2018
Great service—Again I’ve purchased several vehicles from this company and have never been dissatisfied with the sales team. I especially like the service department and w I’ve purchased several vehicles from this company and have never been dissatisfied with the sales team. I especially like the service department and would recommend them even if you didn’t buy here. They are very friendly and conscientious and take care of your vehicle like it was their own. More
by Dguthrie53
October 04, 2018
Service This was my second attempt to service my 2018 tundra. The service department is terrible at estimating your wait time, but is resourceful when diggin This was my second attempt to service my 2018 tundra. The service department is terrible at estimating your wait time, but is resourceful when digging deep for excuses why. Don't waste your time waiting if you're Hispanic. They tend to cater more toward others. I was having my two front tires balanced and after waiting an hour and a half, I was told it would be an additional 45 min wait. What was really great is he was eager to say you can come back another day since its after 5. Definitely won't buy here again. More
by Saman
Employees Worked With
Mike Quinn
September 09, 2018
Disingenuous people My experience with was really poor with Cavender Toyota dealership. It’s sad because I am a big supporter of the Toyota products. It's just unfortun My experience with was really poor with Cavender Toyota dealership. It’s sad because I am a big supporter of the Toyota products. It's just unfortunate that you have dealerships that poorly represent the core beliefs of Toyota (Continous Improvement, Quality, Safety, Respect) . I have a 2012 tundra with all the upgrades (Trd stabilizer bar, Trd exhaust, and Trd supercharger). I took my truck in for an engine bay noise. They could not determine what it was and held my truck for over two weeks 5/16-6/7. Geronimo there service rep began suggesting maybe if we change out the belt and then continued to make several guesses. All which would have been a waste of money because we both knew these would not solve the core issue. He seemed completely ignorant of how to fix the truck and the technicians didn't have a clue either. There manager finally made the call and just gave up. It was an incredible waste of time. Ultimately I just needed someone to fix my truck and I would have paid what ever was necessary because I wanted Toyota techs on it. Then I called Toyota corporate (Monique) and they were no help either. My advice is just avoid Cavender at all cost. If you absolutely need a Toyota, universal is a better dealership because they actually have folks on staff that formerly worked for the plant in Texas. Calendar confidence is a complete sham they will tell you what you want to hear just to get a sale. They literally will lie to you for example I went the Toyota Borne recently and they start to tell me and my sister about the TRD Tundra pro and how it has a new transmission. Now if you are familiar with Tundra you know that is a complete lie. Just be smart when you're car shopping and do your home work. I was just recently able to push my sister away from Cavender and we ended up going to universal Toyota. Now my dad is up for a new car as well and I’ll make sure he avoids Cavendar too. More
by Nate
Employees Worked With
Geronimo Martinez; Monique Toyota headquarters
July 21, 2016
Outstanding customer care I had an issue at another dealership that was handled unprofessionally. I was ready to quit buying Toyotas due to this poorly handled situation. The I had an issue at another dealership that was handled unprofessionally. I was ready to quit buying Toyotas due to this poorly handled situation. Then, I remembered Cavender had treated us well in the past. I asked for the manager, and he immediately assured me they would do everything possible to help get my new 2016 RAV4 fixed at no cost to me. He assigned me his Assistant Manager, Mike. When I returned for my appointment, I was taken care of immediately. The end result was they went ahead and ordered the parts and will fix my broken roof rack at their cost even though they can't get reimbursed under my warranty. I appreciate them listening to my understanding of situation and not shifting blame or responsibility like the other dealership. More
by Cavender customer
Employees Worked With
Ricardo Caldera, Mgr & his Assistant, Mike
May 27, 2016
Service Problem I have purchased two vehicles from Cavendar, a 2004 Tundra and a 2011 Avalon. Previously I purchased a 2000 Camry from another dealer in the San Anto I have purchased two vehicles from Cavendar, a 2004 Tundra and a 2011 Avalon. Previously I purchased a 2000 Camry from another dealer in the San Antonio area. In August of 2015 I took the Tundra in to complete the passenger air bag recall. When completed the air bag cover didn't match exactly the rest of the dash. Since the truck is over 10 years old I didn't worry abut it. Since that time the part which was either replaced, cleaned or somehow else changed has deteriorated and now is very sticky and black plastic is starting to show through. When it took it back, under their service warranty, they said they never removed that part and refused to fix the problem. Basically if their paperwork didn't show that it happened, it didn't in their opinion. Even though the part obviously doesn't match the rest of the dash and if they bothered to look they would see that the original airbag is still in place, they never got past looking at their 8 month old service record. They even stated they didn't have the vehicle for more than 3 hours and couldn't have done anything. We took the vehicle in before the dealership opened, put the keys through the slot and picked it up when my wife got off work. There are only two of us, she worked that day. It is absolutely impossible for us to have taken the truck to the dealership at the time they show it as being received. I would recommend you look for another dealer. If you must go back to them for service I highly recommend you take photos of your vehicle before you leave it with them because if something happens they will not take responsibility. I contacted Toyota and they said this was a dealer issue and refused to get involved other than having the dealer that I had already spoken to twice, all the way up to Director of Operations, contact me. If the manufacturer won't do anything more than that to investigate I will not buy another Toyota either. That isn't something I am happy about as my three Toyotas have been very good vehicles but as they say "fool me once shame on you". I will not be fooled twice. More
by Unhappy with Service
Employees Worked With
Gilbert Figueroa, assistant service manager, Rick Caldera, Service Manager, Dan Warshire, Operations Director
September 20, 2015
Very satisfied! I would like to thank Cavender Toyota in servicing my vehicle. Every time I take my vehicle to be serviced with something minor or serious,they take c I would like to thank Cavender Toyota in servicing my vehicle. Every time I take my vehicle to be serviced with something minor or serious,they take care of the problem properly. I would especially like to thank Ignacio Ortega in helping with the situations that needed to be taken care of. The problems I was having with the vehicle he had them look into the problem. And if there was another situation, he would come and explain why the vehicle was not running properly. He was very informative and polite. I would definitely recommend him to other customers. Cavender Toyota is a very polite and professionally mannered business with their customers. More
by travel12
Employees Worked With
Ignacio Ortega
