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Centennial Hyundai
Las Vegas, NV
1,747 Reviews
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June 01, 2012
This is the 3rd car I have bought from Anthony from Centenial Hyundai. Once again he has far exceeded my expectations. There is never any pressure from Anthony. He is an honest upront salesman. I know, Centenial Hyundai. Once again he has far exceeded my expectations. There is never any pressure from Anthony. He is an honest upront salesman. I know, sound crazy. I tell him what I want and he delivers. Walked in at 5 on Friday night and drove home in my new car at 8:30. Doesn't get any better then that. I can't figure out if I like The Hyundai brand or Anthony more. More
by homeboychief
Helpful May 27, 2012
During my car buying experience, I had the pleasure of working directly with three stupendous men! I met Anthony Franich when I stopped by the dealership for my first visit to check out how a base mode working directly with three stupendous men! I met Anthony Franich when I stopped by the dealership for my first visit to check out how a base model Santa Fe felt. Anthony stuck with me through multiple days of test drives, several each visit, questions, measuring of leg space, etc. He was always very concerned about my comfort level while driving, bec I kept squirming in the base model. Then I tried the limited version. He could tell the seats fit me perfectly by the look on my face and lack of changing seat positions every 3 minutes. Although he did not push me toward it, just listened to me and assisted me at every turn. He explained the functions of the car and even found Bluetooth capabilities for me on my "dinosaur" phone to demonstrate with. Lol From start to finish, I purchased the limited SF and am THRILLED, Anthony was considerate, helpful, and courteous. Very easy to work with. I found everyone I spoke to, whether for technical questions or just polite convo, to be super friendly and helpful. This dealership has professionals that work together for everyone's satisfaction! I also had the pleasure of taking one test drive with BB (Bill). He was very informative and super friendly. Another great guy from Hyundai's Centennial dealership. Humorous and knowledgeable. A "gentle giant". :) After Anthony sold me the car I spent some time with Joe Rodriguez, one of the Financial Managers. By the time I met him I was tired and hungry, but Joe was very efficient and clear with explaining the paperwork that we accomplished that part swiftly. Joe was also clearly a veteran financial guide, who's expertise and kindness were evident. Thank you Centennial Hyundai, particularly Anthony, BB, and Joe, for an amazing car buying experience!! I'll be sure to spread the word! More
by Cthack
Employees Worked With
William "BB" Bussey
May 26, 2012
My salesman, Jesse Edwards was exemplary. He did everything within his control to do his job well. His manager, Carlos Hidalgo was pleasant to work with and apologized for the time we had to wait. everything within his control to do his job well. His manager, Carlos Hidalgo was pleasant to work with and apologized for the time we had to wait. After coming to a sales agreement, my friend Steve and I had to wait for OVER AN HOUR to start the paperwork with Ray Fernandez, the finance manager. This was supposedly because he was with another customer and they only had one person to handle the closing transaction. Mind you, this was an all cash transaction. At the very least, this is bad customer service. They had plenty of sales people standing around the whole time. They should staff the dealership with at least two people trained to finish the paperwork at all times. I don't know how many customers would be willing to wait OVER AN HOUR just to start the paperwork, after already enduring a long painful price negotiation. Once we got to Ray Fernandez' office (whose name is Ramon Fernandez on the paperwork), we briefly talked about the warranty that came with the car. I verified with him that the car had a bumper to bumper warranty for a full year, and a longer warranty for the other main components. He suggested that I probably wouldn't be interested in any other warranties. I responded that as long as I had bumper to bumper warranty for a full year, that should be sufficient. He then had me sign the rest of the paperwork. On May 4th, two days later I got a flat tire while driving less than 25 miles an hour. There was no visible road hazard for me to avoid. I limped to the nearest parking lot which was less than a mile away and was completely surprised that my brand new car DIDN"T HAVE A SPARE TIRE! This glaring omission was not mentioned by my salesman or any representative from Hyundai. Every potential buyer should be forewarned, that something that most people assume would come as standard equipment for a car is not on this particular model. My friend Steve owns a 2007 Hyundai Elantra which came with a spare tire. Luckily, he was available to help and I ended up borrowing his spare tire, which the tow truck driver installed for me. When I spoke to the dealership the following day, Cody, their service department representative told me that the best they could do was replace it with a new tire at dealer's cost, which was $102 plus tax, since I didn't buy any extra warranty protection on the tires. I then spoke to Skip Shakely, the general manager, who told me that he wasn't able to assist me any further. I told him about my meeting with his finance manager where he never mentioned that I could purchase additional warranty on the tires, since they weren't part of the bumper to bumper warranty. Mr. Shakely insisted that he didn't believe that his finance manager would omit this part since I signed all the paperwork including rejection of all warranties. I assured him that my witness was with me at the time of the signing and he can vouch for the fact that he didn't mention one single word about an available warranty for the tires. He then said that this conversation was aggravating him and had nothing else to say to me. I then shopped around for the exact same tire and found out that Discount Tire's everyday price was only $120. I sincerely doubt that Planet Hyundai offered the replacement tire at "dealer's cost." Considering the fact that this tire was less than THREE DAYS old, and I wasn't driving erratically or aggressively in any way to cause it's damage, I would seriously question whether this tire has a manufacturer's defect. On May 12th, ten days later I got another flat tire! Yes, that is TWO FLAT TIRES in EIGHT DAYS! This is especially disturbing since I've been driving the same roads with my previous car and not have had a flat tire in 5 years! For the second flat tire, I went to Discount Tire and never even called Planet Hyundai about this second incident. Considering how poorly they treated me, I have ZERO confidence that they would assist me in any way. Bottom line, Planet Hyundai needs to staff their dealership better. Their general manager was more interested in keeping track of his bottom line versus taking care of a customer who was forced to replace a three day old tire. He didn't care to listen to a customer's feedback on how his sales staff conducted their warranty presentation. My advice to any potential buyer is to run away from this dealership, go to their competition if you still want a brand new Hyundai that doesn't even come equipped with a spare tire! More
by tennispoker
Employees Worked With
Jesse Edwards
May 24, 2012
I've been buying my family's autos and LDVs for decades. I have never had more fun than the time spent with Chris Rooney. I'd searched all over Las Vegas, through every make Nissan, Ford, Toyota, Honda, Vol I have never had more fun than the time spent with Chris Rooney. I'd searched all over Las Vegas, through every make Nissan, Ford, Toyota, Honda, Volkswagen for the ideal small car. Most salesmen where pushy and impatient. Their quotes were all about $20,000, for a compact. So decided to send emails to the dealers, even dealers in California and Utah. I happened to send an email to a fellow Chris Rooney, at Centennial Planet Hyundai, Nevada, asking about the available colors, models and prices of the small Hyundai sedans. He was the only salesman to return an itemized quote, that was significantly lower than all the other quotes. My wife and I visited Chris and spent a very enjoyable evening completing the easiest of finance applications and a purchase contract. In no time at all we said goodbye and drove away very happy owners of a new Hyundai. Many thanks Centennial Hyundai and Chris, you are the best in the west. More
by butch6
Employees Worked With
Chris Rooney, Chris Rooney
May 18, 2012
This was without a doubt, the best new vehicle purchasing experience I have ever experienced. While my wife was doing some shopping nearby, I decided to stop at this dealership to just look at some of the n experience I have ever experienced. While my wife was doing some shopping nearby, I decided to stop at this dealership to just look at some of the new cars - without any plan to purchase one. I was met by one of the sales reps, Mr. David Shakely. David was courteous, polite, and very professional. We actually visited for quite a while before even looking at any cars, and there was absolutely no pressure to do anything but look as long and as many cars that I wanted. David did an excellent job showing each car, explaining the differences, options, etc. - very knowledgeable!!! What he didn't have the answer to, he went and researched the info to my satisfaction. I was so impressed with everyone I encountered at this dealership, I went and picked up my wife and brought her back to check out some of the cars. After a couple of test drives, we decided on a new Sonata and ended up purchasing one that afternoon. When it was time to complete all the "paper work" Ray Fernandez had everything ready, and it was a painless few minutes to complete everything. Everyone we met at this dealership made us feel like a valued customer, and were all very friendly - absolutely no "hassle" or "pressure" to buy a car. This dealership rates my highest rating, and I can recommend them without reservation. More
by rpkyam12
May 05, 2012
Just bought my first Hyundai today, from Anthony Franich with help from Brian McKenna. I normally hate the whole car shopping and buying experience, 50% attributed to the whole sales process and 50% attribu with help from Brian McKenna. I normally hate the whole car shopping and buying experience, 50% attributed to the whole sales process and 50% attributed to how my husband handles the whole sales process. But I have to say today's experience was 3 hours of the best time I have ever spent at a car dealer. I had done my homework on the Sonata that I wanted. We were greeted at the door by Anthony, and I felt comfortable right away. He showed us one Sonata that I wasn't interested in. I asked a question about the navigation package and he showed us another Sonata. Since I have driven them before (part of my research) I let my husband do the test drive. Anthony was so patient with him, and his questions. My husband mentioned that he liked a different color car, and Anthony showed us an Azera, which we also ended up test driving. I was actually starting to change my mind about what I wanted, but instead of trying to help me convince my husband that I wanted a different, more expensive model, Anthony explained why the Sonata was the best car for us. I was sold at that point. Anthony helped convince my husband that he was not going to get a better deal at any other dealer, and because we actually had a bottom line in mind, brought Brian in to get that done. I'm sure that they were glad to see us go when all was said and done, but I must say that if I ever buy another new car, I will be back at Planet Hyundai Centennial demanding to see Anthony. He was friendly without being phony, determined without being pushy, knowledgeable without being annoying, and patient beyond the call of duty. Larry and I thank you for making our day. More
by larry!!
May 04, 2012
BB and Joe were both awesome and made the experience stress free!! I had my teenage daughter with me and both of them made her feel comfortable. Thank you so much! stress free!! I had my teenage daughter with me and both of them made her feel comfortable. Thank you so much! More
by mcravens69
Employees Worked With
BB, William "BB" Bussey
May 03, 2012
Going to the dealership, I expected to be bombarded with money-hungry salesmen. I also expected lackluster service. Nevertheless, we continued to the Centennial Hills Hyundai dealership. My father and I wer money-hungry salesmen. I also expected lackluster service. Nevertheless, we continued to the Centennial Hills Hyundai dealership. My father and I were looking for a 2012 Hyundai Veloster, weren't expecting to get one at the time; just looking around. Anthony came up and introduced himself, giving off a very jubilant vibe, which made it very easy to talk to him. He let us ask the questions and get in all of our comments. We test drove the car and I reckoned the drive would be awkward and extremely quiet. However, it was a nice drive with casual conversation. We ended up taking the car and the process was facile, hasty, and free from stress. If you want appreciable service, Anthony Franich is your guy; truly professional and benign. More
by zcajucom
April 26, 2012
I was looking for a new car, as my Isuzu was becoming a money pit. I had been shopping around various dealerships and this one was the latest. Anthony was very nice, outgoing but not pushy. He allowed me t money pit. I had been shopping around various dealerships and this one was the latest. Anthony was very nice, outgoing but not pushy. He allowed me to look and ask questions without ever feeling obligated. I test drove the Santa fe and the tucson, both of which I was interested in. I chose the 2011 Tucson, and Anthony made every part of the process easy And painless. I got the payment that I wanted, good interest rate, an awesome car and it is all because of Anthony's expertise. He was knowledgable, and went above and beyond anything that I was expecting. It was nice to be allowed to move at my own pace, and never came across as pushy. I highly recommend this dealership and Anthony as the salesman. I know when we are ready to trade in our other car, we will definitely be returning to centennial Hyundai and Anthony's easy going nature. More
by Mkraus322
April 17, 2012
I was looking to trade in 2 vehicles on 2 Toyota Prius C's and went to Desert Toyota and they were very nice, however the Prius C was too small so I decided to look elsewhere. I ended up at Centennial Hy C's and went to Desert Toyota and they were very nice, however the Prius C was too small so I decided to look elsewhere. I ended up at Centennial Hyundai looking at the Hyundai Accents and then chose a Veloster. The trade in value on my vehicles was very good.. above value but honestly, my trade in's needed nothing..they were sale ready when we took delivery. I didn't ask for much... I wanted a Veloster in Orange, Yellow, or Green...but amazingly enough, there were none anywhere in the Western United States.... Our first salesperson was George, and he was a very nice guy.. no real complaints. He was doing his job. After waiting several days to hear if it was even possible to get a yellow one, we were told that they had a "line" on one and could get it... Nobody mentioned it would be thousands extra. We finally settled on 2 Velosters that they had in stock... a silver one (which to this day is perfect.. no issues whatsover..except for a tiny usb hiccup but i think its my iphone)...and a red one... We had test drove another Veloster at their sister store so there was no need for another drive. We did all the paperwork... which took forever.. and was impossible to get out of the $995 charge for scotchguarding and window tint.. which is the biggest ripoff in town... and went to get the cars. The red one, we noticed had damage on the rear bumper and there was NO way I was taking this car... It took 2 days of arguing to get out of the car even though the salespeople admitted they knew about the damage since it happened when the car came off the truck. They ended up getting a blue one from the sister store (even though they said the Velosters at the sister store were ALL sold...(the inspection date on the card proves otherwise) and i paid the extra money for the tech package. The following day, the windows were tinted and the blue one broke down in their parking lot. It would not go into park. I was told it was a simple repair... the next day, they called and said it would be 2 weeks for the part. A fuse box. I was furious. It took a call to Hyundai corporate (a joke, they took a week to call me back) and Channel 13 news to get my car fixed. It was done in 2 days.. Channel 13 is interviewing me next monday about the dillema. If it wasnt for them, I don't know what I would have done. Anyhow, 2 weeks later and what shows up on the lot... A yellow Veloster WHICH THEY KNEW WAS COMING. (Dealers can see incoming inventory up to 45 days - Hyundai Corporate told me that) So overall, I like the cars... not love... I loved my Toyotas. As for buying another car at this dealership...not a chance and i tell everyone about the problems I had and how they never resolved them... Am i bitter? no, i'll get over it......Next time, ill buy over the internet and out of state if i have to... and Finally, their price guarantee is bullpucky...I found the car cheaper and they won't even return a phone call regarding their policy. More
by airics
Employees Worked With
Skip and David Shakely
