Centennial Imports

Inconsistencies Too many inconsistencies with price with two salesmen, Allen and Geoff. spoke to one and visited the second. Also inconsistencies with the type of veh Too many inconsistencies with price with two salesmen, Allen and Geoff. spoke to one and visited the second. Also inconsistencies with the type of vehicle being sold use vs certified. Internet specified use, but they were trying to say vehicle was certified, which the CPO ended the following year......which made no sense if I was purchasing a certified vehicle vs a used vehicle....price is more for certified vehicle. The best advice I can give is do your research before going to a dealership......honesty and credibility is everything ......one should think twice before going to This dealership. I never reached out to management because I assume their info was coming from management!! More

Terrible customer service We made our third and last trip to this dealership today. The first time we had to wait for them to detail the vehicle before we can look at it. When We made our third and last trip to this dealership today. The first time we had to wait for them to detail the vehicle before we can look at it. When it was time to go back, they had already sold it. The second time was a similar situation. Our salesperson was out of town and said he didn't even know about the vehicle. We go there to check it out and they tell us it sold fast. He calls my husband and tells him it wasn't a good deal, that's why he didn't call?!?! We were again tricked into going there today assured they have the car we are looking for only to witness someone else buy it. My husband was given the key and we were waiting for our salesperson to finish with another client when another salesperson got out, took the key and went on a test drive with his clients. They came back and started closing right in front of us. Supposedly the same people were there a few days ago and had left a deposit. I am very disappointed with the unprofessional service. Not only they wasted my time on several occasions; I am convinced they don't care about the customer, all they care about is who gets the deal. I will definitely be looking to buy elsewhere and you should do the same. More

Great dealership This dealership is one of the best dealerships I have ever purchased a car from. I am 73 years old and have averaged one purchase every two years ove This dealership is one of the best dealerships I have ever purchased a car from. I am 73 years old and have averaged one purchase every two years over the course of 50 years. My salesman David Wrynn was extremely helpful and knowledgeable on the vehicle, Pat my service provider is also most helpful. I would highly recommend this dealership. More

I will never go to another dealership again I was prepared to have to play the car buying game. No games here. I had the number I was wanted to pay, they beat it by $4000 out of the gate withou I was prepared to have to play the car buying game. No games here. I had the number I was wanted to pay, they beat it by $4000 out of the gate without even knowing my price. Top notch experience! More

Overall Excellence My experience with Centennial Imports has been better than expected. I was fully prepared to purchase a Lexus RX 350 - a comparable value to the Merce My experience with Centennial Imports has been better than expected. I was fully prepared to purchase a Lexus RX 350 - a comparable value to the Mercedes GLC300. I had a humiliating experience with a Lexus dealership. I was accused of setting my odometer back due to a discrepancy on the Car Fax made by a Toyota service shop. It was corrected upon the next oil change. I was ready to buy until then. That experience simply opened my eyes to options. I had never thought I could afford a Mercedes Benz. I honestly was in the wrong lane to turn when I just decided to pull into Centennial Imports Mercedes/Volvo. I was met by David Wrynn. There was absolutely no pressure to buy. He simply stated the facts about the car...then let me drive it! From that point, I had a new car. David took me through the entire process. I met the finance team (who did not accuse me of resetting my digital odometer (??)). I was shown the sparkling service/maintenance area and introduced to the people I will be working with. When I picked up my car, it was sitting on the showroom floor. What a feeling to drive out of the showroom! Centennial understands how to sweeten the experience. David has followed up with me to see if I have any questions and ensure that I am enjoying my vehicle. He has been tremendously responsive to all of my calls and texts. Today I received info on registering my vehicle for Anti-Theft. It looked totally legit. I shot a picture and text to David and he responded immediately to say that it was not generated from Centennial or Mercedes. I was happy that the info stated that "$399 has been waived" and I was ready to sign up until I got the response from David. He is superb! I am looking forward to building a relationship with Centennial Imports. I would recommend them FIRST over any other dealership in Pensacola and the surrounding area. More

Outstanding Dealership I highly recommend Centennial Imports No high pressure just great service and fair pricing Rick Neal and John Glenn were a pleasure to deal with. We I highly recommend Centennial Imports No high pressure just great service and fair pricing Rick Neal and John Glenn were a pleasure to deal with. Went above and beyond to get me a great price on a certified preowned Mercedes Even came out to my home to program my garage door opener. Now that is service. Would buy from again More

BEST Dealer & Service, Best Sales Advisor: PAUL CRUZ First, I must include ... I have been servicing our Volvos and Mercedes, plus purchasing these cars with Centennial Imports for 28 years and they are First, I must include ... I have been servicing our Volvos and Mercedes, plus purchasing these cars with Centennial Imports for 28 years and they are consistently superior on every level. From Roger Hosmer, Overall Service Manager, to Pat Kearsey, Volvo service advisor, to John Glenn, Pre-owned vehicles, to Paul Cruz, Senior new Sales and Leasing Consultant, to Ben Herring, Brett Chumley in financing ... everyone I come in contact with, the service and professionalism is outstanding. I visited Centennial Imports in November 2015 to purchase another car as my 2014 C250 (preowned Certified bought from Centennial) had been totaled in a car accident. Everyone there worked together to assist me in finding another car that was specific to what I owned. I wanted to basically duplicate the multi media, premium 1 packages, keyless GO, heated seats amenities. Paul Cruz, Senior new sales, is the consummate professional and assisted me in not only finding a perfect 2015 C300 car, but his knowledge and pride were deeply meaningful to me. Roger Hosmer, was very instrumental in providing me with a great team of people and I am happily indebted to his kindness forever. Somehow, a most unfortunate set of circumstances turned into a positive outcome, all because of the sincerely caring and dedicated professionals at Centennial Imports. I will not go anywhere else for my cars and servicing. I highly recommend them! THANK YOU CENTENNIAL IMPORTS OF PENSACOLA, FLORIDA More

Excellent Have utilized this dealership for service for a number of years for a vehicle purchased from another dealer, even though it causes me to travel a grea Have utilized this dealership for service for a number of years for a vehicle purchased from another dealer, even though it causes me to travel a greater distance from my home. As a result of the care I have always received, made the decision to purchase a vehicle from them. I was not disappointed. Staff demonstrated professionalism, knowledge, friendliness, and genuine interest in earning my business. More

Great experience! I Highly recommend this dealership. Brent C. was very informative and friendly. I love Centennial Imports, I would not shop anywhere else for my Merce I Highly recommend this dealership. Brent C. was very informative and friendly. I love Centennial Imports, I would not shop anywhere else for my Mercedes! More

Caring Dealership! I love Centennial Imports! I bought my new Volvo C30 5 yrs ago from there. I didn't feel right looking at other dealerships to buy another car. Fo I love Centennial Imports! I bought my new Volvo C30 5 yrs ago from there. I didn't feel right looking at other dealerships to buy another car. For 5 yrs I have received above & beyond what I ever would have expected from a dealer- super friendliness, service, and warranty updates,etc. Pat K. Is my "personal" service advisor. I trust him so much and he always goes the extra mile and then some! He is the reason I got my new 2011 Volvo C30 from Cenntennial in May 2010. He's the major reason I bought another Volvo yesterday from Centennial Imports! I would have felt like a traitor to buy elsewhere. And if I bought elsewhere, I wouldn't have Pat anymore! Not only is buying a car a big deal but knowing who would care for it for many years is an even bigger deal to me. I trust Pat's opinion and know that he has done a great job since I have known him for 5 yrs. Also, Pat was awesome in getting me a loaner car at times or having the chauffeur drive me home. Chief was the one who had driven me home a few times.Sadly, he recently passed away and I will miss him. He was a character! He was so important to Centennial customers and his co-workers. I think Mary is the lady who also does the job like Chief.She is very nice. ***Now, I can't forget my wonderful salesman, Paul C.! He sold me my first car- the C30, and I wanted him for the car I bought yesterday- Volvo XC60 2014 certified preowned. It was like a family reunion working with Paul again. He is a very personable and knowledgeable salesman with many years of experience at Centennial.I can't say enough praise about Paul.He's so thoughtful and caring! Brent C. is the finance guy. I had met him previously a few months ago- he's so nice and witty. He handled all the details with such professionalism.He made the process much less painful than we thought it would be, everything went smoothly! Ben used to do the job Brent has when I bought my C30. I met with him recently and discussed an extended warranty on my C30. He is super friendly and extremely helpful. There are numerous other folks at Centennial that are integral also to this dealership. I especially love to hear the friendly voice of Lori, the receptionist that answers the phone. She is so pleasant as well as helpful. I have called numerous times and she is always upbeat and seems to love her job. Personally, I know she cares for the customer, she too goes the extra mile! Also, Larry, in the preowned cars sales department, was so helpful to me on the phone recently and graciously offered information to help me in my decision to come see the car I liked on Centennial's website. He let me know that my original new car salesman, Paul, would be able to sell me the preowned car. So Larry was not greedy in wanting a sale for himself- he shared with me about the "open floor" policy. I never got to personally meet Larry but I know he is an upstanding man of character just from our conversation on the phone. David is another salesman I met a couple of months ago. I was waiting on my C30's service and had a enjoyable conversation with David while I killed time in the showroom. I spoke with him yesterday too when I saw him on the sales floor.He's a super friendly guy and also an asset to the dealership. Oh, I can't forget to mention the people behind the scene doing the car washing and detailing. I have had my C-30 detailed extra by them.several times.They always did an awesome job of cleaning and spiffing up my car.Also, there are hard-working mechanics that kept my C-30 running smoothly and therefore safe for me to drive. Without a doubt, I know they will do the same for my new preowned Volvo XC60. The cashiers are also very friendly. Jacques, the owner of Centennial,has done a wonderful job of hiring great people who care about his dealership.He obviously has all the right skill sets to be a wonderful leader that is respected by his many employees! I have never met him, but maybe some day.Thank you, Jacques, for providing a quality car dealership that offers a personal relationship with your customers. NancyW More