Central Buick GMC

I purchased a Lincoln town car from them a few months back. I'm happy with my car however not with the way I was treated after. I flew in to Boston Logan airport and was told to take a cab and that they back. I'm happy with my car however not with the way I was treated after. I flew in to Boston Logan airport and was told to take a cab and that they will pay for it. Here we are months later and after many calls to the dealership I have not been able to even speak to Dennis the used car manager whom said they will mail me a check. It was for $60.00. Mind you it's not the money it's that fact that they said they would and told me they will call me back and never did. Asked other managers to look into it or make a decision and them same attitude, well you will have to talk to Dennis whom never answers or returned my calls. More

To be fair, I'm just going to say that this review is to a particular sales consultant and NOT the dealership as a whole. However it is unfortunate that this particular person could make our experience s to a particular sales consultant and NOT the dealership as a whole. However it is unfortunate that this particular person could make our experience so bad. Mark Fay was a very nice gentleman but he passed us off to a different sales consultant named David. We had an appointment for a car that had been sold the previous day and no one called us to let us know (obviously, because they still wanted us to come in) so we still went. When we went to ask about our car, Mark told David to show us the "'12" even though the car we made an appointment for was a 2011 so right away my husband and I felt like they were really shady. When we got to the car, sure enough it wasn't the car we were supposed to see and we commented as such. He went back in and checked and he said the car was sold. So then he told us that we can look around the lot and look for ones that we wanted and he didn't know any of the prices for anything even though we told him we had a budget so he was just telling us to pick random cars even though that didn't make sense since we were blindly looking for cars that may or may not be in our price point. Then he got frustrated when he kept referring back to our budget and said "look i just want your business, i don't want to waste my time". I was FLOORED. I could not believe he would say something like that. Then he brought us in and we were going over different cars in his database and he showed us a really ugly colored car in a make and model we weren't interested in and said that the color would match well with "dirt, sand, and salt" like that was supposed to make the appeal any better. To further convince us, he said color should be the least of our concern which bothered me because if you're going to spend 20k on something as big as a car you might as well get what you want. Overall, we could not get out of there fast enough and we went somewhere else that really took care of our needs. More

The whole experience from the moment I walked through the door to the moment I drove away in my new (to me) car very pleasant. Mark presented me with a large inventory of used vehicles and arranged a couple door to the moment I drove away in my new (to me) car very pleasant. Mark presented me with a large inventory of used vehicles and arranged a couple of test drives. The car I got was, in my opinion, a steal. Even though it was priced very aggressively, I was still able to get a few $$$ off. I would definitely recommend Mark and Central Buick GMC to anyone looking for a new car. When the time comes to replace my current GM truck, Central Buick GMC will be at the top of my list of dealer to visit. More

I spoke to mark (internet sales manager) numerous times. To make a long story short, I had specifically asked him if this particular vehicle I was pricing out had everything I was looking for. He swore that To make a long story short, I had specifically asked him if this particular vehicle I was pricing out had everything I was looking for. He swore that the vehicle had everything I wanted, we came to a price for the vehicle. I emailed him one last time to make sure that he was going to be at the dealership on jan. 27 2013. because i would be driving 2 hrs to see him, he said yes. I got there and he was not even on the schedule to work, he lied. Then I spoke with another salesman and the vehicle he priced out for me had 0, NADA, NONE of the options we spoke about. I wasted 2 freaking hours driving up there for ABSOLUTELY nothing. THANK YOU MARK FAY!!!!!!! I would not recommend him to my worst enemy. More

I first contacted Rob Grasso via email. His response time and helpfulness were refreshing. The other dealers I contacted didn’t seem to want to earn my business. The selection of Acadia's at Central is bigge and helpfulness were refreshing. The other dealers I contacted didn’t seem to want to earn my business. The selection of Acadia's at Central is bigger than the other places we contacted. The kids are enjoying the Acadia as much as we do (DVD Player). Oh, and Joe in the business office is a sweetheart to deal with-ask him to show you his Lobster Shop Scrapbook! More

Very helpful staff. Each member made the experience easy and enjoyable. This was my first time at this newly opened addition to the central family and I will most deffinetly be recommending this dealership and enjoyable. This was my first time at this newly opened addition to the central family and I will most deffinetly be recommending this dealership to Any family or friends that are in need of a new or used car. In addition to the sales staff the financing department were very informative, and personable. More