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Central City Toyota

Philadelphia, PA

5.0
396 Reviews

4800 Chestnut Street

Philadelphia, PA

19139

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Showing 396 reviews

July 13, 2022

Great experience! Salesman Rick Roy was professional and honest. Also was able to get me the vehicle I originally went for. More

by Gonzalo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Roy
Jul 14, 2022 -

Central City Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301

June 22, 2022

Quick service upon arrival, friendly and professional attention from the intake agent, quiet, clean, and comfortable waiting area. More

by b.baysmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ragland
Jun 23, 2022 -

Central City Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Jamie Haberle, General Manager, Central City Toyota, jhaberle@centralcitytoyota.com | 215-476-1200 x361

April 26, 2022

Hi I ‘m customer Toyota I want Chang the my car Toyota Venza 2014 rent new car Toyota BZ EV Can you help me My name Thuy Nguyen 1706 Strahle street Philadelphia PA 19152 Thanks More

by nhuttran
Price
Recommend Dealer
Yes
Employees Worked With
Kelsie Cicalla
Apr 27, 2022 -

Central City Toyota responded

Hello! We’d be happy to discuss your options with you. Please reach out to me. Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301

March 17, 2022

Second vehicle I bought from essential city Toyota absolutely no complaints highly recommended for purchase and all service / parts needs More

by Paul.schnoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Roy
Mar 18, 2022 -

Central City Toyota responded

Thank you for leaving us this great review, Paul. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301

September 21, 2021

Rick was very helpful and paid attention to what I was interested in. He made the process easy and quick. I appreciate him accommodating me so effortlessly. More

by carrolles89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Roy, William Duncan, David Ragland
Sep 23, 2021 -

Central City Toyota responded

Hi and thanks for the great feedback! We're very happy that Rick was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jamie Haberle, General Manager, Central City Toyota, jhaberle@centralcitytoyota.com | 215-476-1200 x361

September 08, 2021

A very pleasant experience, the salesman who attended me called Rick Roy, a very professional person and who does an exceptional job serving customers like me, highly recommended I very happy with my new ra More

by ayoroabel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Roy
Sep 10, 2021 -

Central City Toyota responded

Thank you for your feedback and recommendation for Central City Toyota. It's fantastic to know that we were able to make your Toyota RAV4 purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301

July 31, 2021

Jaret made the process easy once again. Dealing with this accident I knew I would reach out to him!! Thank you Jaret!! ❤ And I appreciate Kelsie so much for spending time with my daughter!! She didn't hav More

by Thaywar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsie Cicalla, Jaret Seas
Aug 03, 2021 -

Central City Toyota responded

We are pleased to hear that you had an excellent experience with Jaret, Kelsie, and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301

June 22, 2021

Bought groupon last year for state inspection of my Honda. Bought it again this year and they added a "gotcha" to small print; it is ONLY for Toyotas and Scion. This limitation was not on original gr More

by Dr. C
Recommend Dealer
No
Employees Worked With
don't remember since I want to forget
Jun 23, 2021 -

Central City Toyota responded

Dr. C, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jamie Haberle, General Manager, Central City Toyota, jhaberle@centralcitytoyota.com | 215-476-1200 x361

Jun 23, 2021 -

Dr. C responded

When I went on Groupon and searched for "state inspection" your ad came up but there was no mention of the fact that it was for Toyota and Scion only. When I clicked on the offer, it was only after I went through all the reviews that you listed in "fine print," that is, it only applies to Toyota and Scion. I feel like it was a trap or "gotcha" ad." In the past you had state inspection offers without the trap.

Jun 24, 2021 -

Central City Toyota responded

If you could please call me, I would appreciate it. I would like to speak to you. My contact information is 215-476-1200 x361. I look forward to hearing from you. Sincerely, Jamie Haberle, General Manager, Central City Toyota, jhaberle@centralcitytoyota.com

Jul 03, 2021 -

Dr. C responded

I called the General Manager twice and left messages. No response. I guess this is further confirmation of substandard services. PS - I forgot to mention in my original complaint that when I had an oil change, I specifically asked that they NOT overfill the new oil. I made this request because my car takes 3.6 quarts and I suspected they would dump 4 quarts without paying attention. After waiting for the oil change I had to again wait for them to remove the excess oil. Too much oil increases pressure in the engine and can blow gaskets.

Jul 06, 2021 -

Central City Toyota responded

I am sorry and apologize as I have not received a voicemail. I take pride in having open lines of communication with all our customers. I would like to speak to you please. Please call my mobile phone 215-768-8630. I look forward to hearing from you. Sincerely, Jamie Haberle, General Manager, Central City Toyota, jhaberle@centralcitytoyota.com

Jul 06, 2021 -

Dr. C responded

I spoke to the general manager and we came to an agreement and he was eager to respond to and correct my concerns. He explained that the reason he did not respond to my earlier calls is that he is on vacation. Thank you very much Mr. Haberle.

Jul 19, 2021 -

Central City Toyota responded

Thank you for taking the time to meet with me and address your concerns. I am glad we were able to get the work done for you in a timely manner and that you were satisfied. Please don’t hesitate to reach out to me if you have any further questions on my cell phone I gave you. thank you, Jamie Haberle, General Manager, Central City Toyota, 215-476-1200 x.361, jhaberle@centralcitytoyota.com

April 29, 2021

Almost a year in the making Cliff and Jaret got me squared away with my spec’d 4R TRD Pro! In and out in under 1.5 hours with a rock bottom interest rate. First class stand up guys! Would absolutely r More

by Ekass13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Mackay, Jaret Seas
May 03, 2021 -

Central City Toyota responded

Central City Toyota would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301

April 28, 2021

It’s always a pleasure doing business Jaret , and every time he always surprises me with more I love the service!!! Thanks central city toyota More

by Elijahmay76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaret Seas
May 03, 2021 -

Central City Toyota responded

Thank you for your great review, Elijah! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Bove, General Sales Manager, Central City Toyota, cbove@centralcitytoyota.com | 215-476-1200 x301