
Central Florida Chrysler Jeep Dodge Ram
Orlando, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:30 AM - 7:30 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
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Issue not diagnosed properly - 15 days in shop!! Service Manager DID NOT LISTEN to my initial description of the issue and just rushed my vehicle into the shop. The service technician DID NOT PROPER Service Manager DID NOT LISTEN to my initial description of the issue and just rushed my vehicle into the shop. The service technician DID NOT PROPERLY DIAGNOSE THE PROBLEM with my Automatic Steps, and just said he fixed a loose wire. Upon picking up my vehicle (the 1st time), the issue was not resolved and the step did not work properly. I brought my vehicle back again to have this issue looked into further. Again, they MIS-DIAGNOSED THE PROBLEM AGAIN, and only ordered a wiring harness after I informed them it was probably a control module that was faulty. They kept my Jeep for 15 DAYS before finally ordering the part I told them was probably the issue (control module). However on their initial install of this module, they WIRED EVERYTHING BACKWARDS and it did not work properly. I called to finally raise xxxx with Management, before I was told it would be ready the next morning. WHY SHOULD A CUSTOMER HAVE TO WORK SO HARD TO GET RELIABLE AND SPEEDY SERVICE??? NO FOLLOW UP FROM SERVICE ADVISOR WITH SHOP TECHNICIAN TO EXPEDITE THE REPAIRS. My Service Advisor was Raphael. This switched to Jacob, after I did not hear back from Raphael. Jacob helped more than Raphael did, however Raphael is not lised in the employee list. More
Helpful/Friendly Staff Ray helped assist me with my vehicle in a timely manner. I tend to pop in last minute frequently and the service team does a great job with assisting Ray helped assist me with my vehicle in a timely manner. I tend to pop in last minute frequently and the service team does a great job with assisting me always! More
Speedy service Great job, quick and complete. Eli did a great job keeping me informed of the progress of service. Customer service area needs new more comfortable ch Great job, quick and complete. Eli did a great job keeping me informed of the progress of service. Customer service area needs new more comfortable chairs, and free snacks. More
Oil change He was very prompt and efficient, patiently answering all my questions and very friendly. He explained the wait time and showed me where to get refres He was very prompt and efficient, patiently answering all my questions and very friendly. He explained the wait time and showed me where to get refreshments and be comfortable More
Wonderful.experiance and Wonderful people on.costomer servic Ollway mi car have a Wonderful service and i be satisface whif your service. My experiencias is the best ollway in your service. I ollway recomendacio Ollway mi car have a Wonderful service and i be satisface whif your service. My experiencias is the best ollway in your service. I ollway recomendaciones the service to my familia and frendn More
We had just brought a 2019 Dodge Ram 1500 On the trip home we received a nail on one of the tires from all the construction going on in John Young parkway. Next day we brought the truck back On the trip home we received a nail on one of the tires from all the construction going on in John Young parkway. Next day we brought the truck back to the dealership and was assigned a Service Coordinator by the name of Eli. He had the tire fixed it for us and we also had questions about accessories. Eli was knowledgeable in answering all my questions. He made us feel comfortable in bringing the truck to the dealership. More
Got what I needed. They will stop at nothing to get you what you need and everyone is great I will buy my next car here agin it's the best service center I have been at They will stop at nothing to get you what you need and everyone is great I will buy my next car here agin it's the best service center I have been at yet. More
Experience Very smooth process and comfortable feeling. Staff worked very hard to make it possible for me to leave very happy and pleased with my purchase. Very smooth process and comfortable feeling. Staff worked very hard to make it possible for me to leave very happy and pleased with my purchase. More
Service It was a pleasant surprise to discover that my service plan covered my oil change. I fully expected to be charged for my oil change. It was a pleasant surprise to discover that my service plan covered my oil change. I fully expected to be charged for my oil change. More
Excellent Customer Service Had warranty work along with oil change and tire rotation. Eli was our service advisor and kept us well informed through the entire process. Excellent Had warranty work along with oil change and tire rotation. Eli was our service advisor and kept us well informed through the entire process. Excellent experience. More