Central Florida Chrysler Jeep Dodge Ram - Service Center

Andy and his team are truly an amazing group. They will keep you in formed 24 hours a day . Very quick service in a timely manner for sure. They will keep you in formed 24 hours a day . Very quick service in a timely manner for sure. More

Bob and his team are great. Thank you for keeping my truck running great A+service. Thank you for keeping my truck running great A+service. More

I was greeted open arrival, checked in and given an estimated time. My truck was ready earlier than expected estimated time. My truck was ready earlier than expected More

Greeted me promptly and was very efficient providing the service and return of the vehicle. service and return of the vehicle. More

Josh is a great service advisor; and the staff overall is extremely helpful to us extremely helpful to us More

The service representatives are always professional, attentive, and provides comprehensive answers and advice to questions. attentive, and provides comprehensive answers and advice to questions. More

Everything is ok. It last a little more than I expected. The service is good It last a little more than I expected. The service is good More

Banana was very professional and did a great job man should get a raise thank you should get a raise thank you More

The service is trust worthy. I feel like I can travel with confidence. Chris Carracciolo took the time to review my service history and recommended service now and what I can e I feel like I can travel with confidence. Chris Carracciolo took the time to review my service history and recommended service now and what I can expect next time. More

I have always been pleased with CFDJ in the past for my service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned that he was not in that day (later found out he was on vacation). Had I known this, I would have rescheduled. The advisor that came to take my car did not introduce himself and I had to ask for his name. He asked me what I was bringing my car in for (oil change and recall) and informed me that the recall may not get addressed depending on if they had the correct part. I could understand this if I hadn’t made the appointment well in advance but I did. My appointment was at 10 AM. At 3 PM, I tried to call for an update since I hadn’t heard anything. I stayed on hold for 10 minutes without anyone answering the phone. I called again at 3:30 and still didn’t get to speak to anyone. Around 4, the advisor called to tell me my car was ready and informed me it took so long because they had to wait for the part for the recall. Unfortunately, I was unable to pick up my vehicle that evening. Overnight, I received 2 calls from Orange County Sheriff’s Department informing me that an unauthorized person had been observed entering my vehicle at the dealership. I arrived at the dealership at 11 AM to pick up my vehicle and find out details regarding the overnight incident. I completed the check out process and there was no mention of the incident. I had to ask someone about it. Once I did, I was directed to Craig Smith. He explained to me that my vehicle had accidentally been left unlocked and a man was observed on surveillance entering the vehicle and attempting to start the engine. The sheriff was called and the car was fingerprinted. I was understandably upset. However, more than anything, I was disappointed that the dealership did not reach out to me before I arrived that morning. CFDJ prides itself on its customers being treated like family and this incident did not reflect that ideal. I expressed this to Mr. Smith to which he replied that I was not called because they knew the sheriff had reached out to me. Mr. Smith did apologize but also informed me he was still “getting his ducks in a row.” I still feel a phone call to explain and apologize would have shown integrity and ownership of the incident by the dealership. I understand that things happen and we are all human, but the foundation of good customer service is communication. Mr. Smith and I proceeded to my car where I inventoried the items. At the time, I did not observe anything missing. Mr. Smith offered to have my car detailed as the drive thru car wash was currently down. I accepted the offer and was pleased with the result. After getting my car back, I realized my neighborhood gate entry clicker was, in fact, missing. I contacted Mr. Smith who immediately responded that I would be reimbursed for a new one. I sent him the receipt and he kept me updated on the process. Overall, the incident was a fluke thing that I’m sure the dealership is not accustomed to handling. If they would have reached out to me instead of relying on the sheriff's department to communicate, it would have been more appropriate. Also, a simple apology without excuses or explanations would have been appreciated. I will continue to use CFDJ because I leased my vehicle through them. I will only make appointments with my regular service advisor and if he is not at work that day, I will reschedule. However, I may reconsider my loyalty in the future when my lease is completed and I need a new vehicle. More