Marcous Morton

The part needed for repair had to be ordered, so that slowed the process. Other than that, I'm happy with the experience, and the result. slowed the process. Other than that, I'm happy with the experience, and the result. More

by bmwash374 Verified Customer Verified Customer

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Service department is busting at the seams with service managers but can't get a customer out of the door in 90 minutes for an oil change. Wait time for an oil change with an appointment is 2.5 - 3 hours. managers but can't get a customer out of the door in 90 minutes for an oil change. Wait time for an oil change with an appointment is 2.5 - 3 hours. Service manager was not available for my appointment, so another service manager stepped up to check me in. Service manager was again not around when my car was delivered out front from the bay. Texted the service manager that my car was ready instead of waiting for them to show up and tell me my car was ready. Was told at checkout that there are services that needs attention that were not performed. Paperwork shows that I declined them, however, I was not made aware of any suggested additional services while my car was being serviced. I'm annoyed that I now have to make another trip to the dealership to take care of services the car requires. More

by knorum371 Verified Customer Verified Customer

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Marcous was extremely helpful and informative. I would definitely recommend him as a service advisor. I would definitely recommend him as a service advisor. More

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Rate would be neutral but didn’t have that as an option. Had multiple services done. Originally went for an oil change technician left the glove compartment retractor unhooked and the positive battery termi Had multiple services done. Originally went for an oil change technician left the glove compartment retractor unhooked and the positive battery terminal went missing. I asked about it and I didnt even get a follow up about it. Had also order a part in which I left off that it was supposedly ordered and that I’d get a call if not the same day I’d definitely get a call the following day. Three days later no one reached out so went ahead called and the news was it hadn’t even been ordered. I had to continue to press to get any movement from anyone and while dealing with that the advisors were just pushing it amongst each other as to who the responsibility fell on. I know things can happen but some better communication would be nice and with the time the tech took I don’t see how he’s couldn’t double check his work. More

by colonjosue19 Verified Customer Verified Customer

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Amazing service every single time. Marcous, Craig and everyone i interacted with took great care of me and made sure I was happy and my vehicle was functioning perfectly Marcous, Craig and everyone i interacted with took great care of me and made sure I was happy and my vehicle was functioning perfectly More

by fancynancypants13 Verified Customer Verified Customer

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Warranty work performed car now working as it should. Originally parts did not arrive on day stated but once there work was performed in time stated. Originally parts did not arrive on day stated but once there work was performed in time stated. More

by SuburbanSimple Verified Customer Verified Customer

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Marcous in the service department provided outstanding professional communication and ensured my vehicle was handled with care. The entire experience was efficient, transparent, and top-tier from start to professional communication and ensured my vehicle was handled with care. The entire experience was efficient, transparent, and top-tier from start to finish. Highly recommend his expertise! More

by Mitch019 Verified Customer Verified Customer

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I truly can’t say enough good things about Marcous at Central Florida Chrysler Jeep. During a really difficult time in my life, he was an absolute godsend. He didn’t just help me with my vehicle—he showe Central Florida Chrysler Jeep. During a really difficult time in my life, he was an absolute godsend. He didn’t just help me with my vehicle—he showed a level of kindness, patience, and compassion that went far beyond what anyone could expect. Marcous took the time to listen, made me feel supported, and treated me with genuine care and respect. That kind of human connection is rare, and it made all the difference for me. Because of him and the wonderful staff at Central Florida Chrysler Jeep, I won’t go anywhere else moving forward. I am incredibly grateful for the experience and will always appreciate the way I was treated. Thank you, Marcous, for being such a bright light during a tough moment. It truly meant more than you know. Sincerely, Francine More

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AWESOME SERVICE VERY PROFFESIONAL FRIENDY SERVICE ADVISORS.....BEEN GOING THERE DOR YEARS ON ALL MY CARS ADVISORS.....BEEN GOING THERE DOR YEARS ON ALL MY CARS More

by MREVERONJR Verified Customer Verified Customer

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Great staff. I always have a positive experience anytime I go for any services. No complaints. I always have a positive experience anytime I go for any services. No complaints. More

by amarillisflower74 Verified Customer Verified Customer

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