Central Florida Chrysler Jeep Dodge Ram - Service Center

Dealership is great but could improve on their service department. I went in for an oil change which I was told would be one to two hours when it took six hours. There should be a system in place for serv department. I went in for an oil change which I was told would be one to two hours when it took six hours. There should be a system in place for service managers to check on time it is taking for service instead of the customer having to be responsible for time they are waiting More

The issue with my "no climate control" was resolved. However, it took a very long time to replace an 'easy-to-access' control module. I dropped off my truck on a Tuesday morning, but it wasn't ready unt However, it took a very long time to replace an 'easy-to-access' control module. I dropped off my truck on a Tuesday morning, but it wasn't ready until Friday morning. Also, the cost seemed exorbitant — over $2000 for a small module. If there hadn't been programming involved in this repair, I would have taken my business elsewhere and will continue to do so for future repairs. Additionally, the quote I received for the repair was $1900, which did not include tax. I wasn't informed tax was not included beforehand. Another complaint is that when it came time to pay, I was asked how I would be paying. When I said credit card, I was then informed that I would be charged an additional 3% fee. If I had known this beforehand, I would have brought my checkbook. I already had a bad experience in the past with multiple services done by this dealer on a Jeep I used to own, although that was a long time ago, so I thought I would give them another chance. I will admit that I was given a 10% discount because I requested it. More

Went in for a oil change and Mike Bell and Jevon talked me into upgrading my car, they have great customer service me into upgrading my car, they have great customer service More

Great service provided when I needed warranty work. They are attentive to my needs. Great at communication through whole process They are attentive to my needs. Great at communication through whole process More

Service is easy and thorough with good communication. Marcous is the best and even helped me pick up my Jeep when he just happened to be in the office on his day off. I’ll be back! Marcous is the best and even helped me pick up my Jeep when he just happened to be in the office on his day off. I’ll be back! More

The service poor doesn’t care about calls me when car done l call tee when car is finished service done l call tee when car is finished service More

I took my car for to replace the tires, they took more than four hours, and at the end they did very por job😔. No explanations, apologies. Nothing 😖 than four hours, and at the end they did very por job😔. No explanations, apologies. Nothing 😖 More

Marcus was excellent in caring for my needs in a very professional and effective manner. Great service manager. professional and effective manner. Great service manager. More

When people are buying a car, they probably forget about researching how good that dealers service department is with your car. I am here to tell you the manager is stellar, and his team resembles him to researching how good that dealers service department is with your car. I am here to tell you the manager is stellar, and his team resembles him to a tee. Beyond pleased. Thank you. Alicia Knowles More

Professional Friendly Clean Attentive Efficient. My experience has always been pleasurable. My service attendant was a pleasure to work with. My experience has always been pleasurable. My service attendant was a pleasure to work with. More