Central Houston Nissan

This place is a joke, and I would never go there again nor would I recommend it to my worst enemy. I did all my research on the car I was interested in buying and knew exactly what I wanted. All I nee nor would I recommend it to my worst enemy. I did all my research on the car I was interested in buying and knew exactly what I wanted. All I needed was to test drive and see the car in person. I have a two-year old Mustang GT to trade that's in immaculate condition with extremely low mileage and could easily be sold by a a dealership for $23k+. Having said all that, the salesman we got was not only a rookie but he shouldn't be selling cars. When I asked him simple questions about the car, such as where on the window sticker I could find the name of the color of the car, he couldn't tell me. So not only could he not tell me the color (Graphite Metallic) he couldn't tell me where on the sticker I could find the name of the car. I also inquired about a piece of equipment in the back of the vehicle, and he couldn't tell me what it was either (Cargo Cover). I told him I wanted to test drive a car with Navigation, but he kept insisting a particular car had Navigation when it clearly did not have Navigation. He ran off to get the keys to the vehicle I didn't even want to drive, and my husband and I were left to find one with Navigation on our own. When he finally came back with the keys to the other car, he got annoyed that we once again told him we didn't want to test drive that car and, in fact, found one we did want to drive. We went for a test drive and I wanted to enter the dealership's address in the Navigation System to test it out on the way back, and he didn't even know the address of the dealership! Long story short, the man knew absolutely nothing about this car. He pressured us repeatedly to pick a car based on color alone and kept us waiting in his office so long (on numerous occasions) that we finally decided to leave. When he came back with an offer it was so ridiculous (MSRP for the new car and offered $8,000 less than what my Mustang is worth for a trade) that I told him we were beyond done and wanted our keys to leave. Then they wouldn't give us our keys back after we asked three times and kept asking us to stay 5 more minutes. When I was about to make a scene they finally gave us our keys back and asked us to stay 5 more minutes AGAIN and even followed us to our car. I would never go there again! More

I visited Baker Jackson's south location on loop 610 to have work done on my Maxima. The ignition key cylinder was jamming up and needed replacement. I ordered one from another dealer and installed it my have work done on my Maxima. The ignition key cylinder was jamming up and needed replacement. I ordered one from another dealer and installed it myself in my driveway in 15 minutes with household hand tools. The problem was that this car uses an immobilizer that requires the new keys to be programmed to the car. I called this dealer and asked the fee for key programming and was quoted $70 for 2 keys. My plan was to tape my old key near the immobilizer sensor and drive it over with the new cylinder installed to get in and out for $70. Unfortunately for me the car would not start with this trick so I had to reinstall the old key cylinder and drive it to the dealership. Anthony met me on the service drive and wrote up the work order. This occured on a Saturday and the place was busy with people coming in for oil changes. He told me they would try to get it done before 1 pm when the service depratment closed as I left the car at 9 am. A few hours later he called and quoted me $280 with a labor rate of $95 per hour. I did not have time to keep the car down so I went ahead and did it since no one but a Nissan dealer can program the keys. Anthony was very professional and friendly; his service was outstanding. However, the dealer ripped me off in labor charges. I am not a mechanic by profession and what took me 15 minutes to do at home in my driveway they billed me for over 2 hours of labor in a shop manned by professional mechanics. If I had the time it would have been cheaper to had installed the cylinder in the car myself and then tow the car to the dealer for programming. I would not recommend this dealer because of the outragious price for service. However, if you can not avoid them ask for Anthony in service and you will be treated well. More