My Experience with the dealership has been a complete headache. It started off with the original dealer not responding to my calls, which later I come to find out 2 completely different stories about the whereabouts. I then got hooked up with the dealer NICK who seemed very knowledgeable/professional and willing to work with me. However he failed to mark down the vehicle I wanted to purchase so the following day I went to finalize the paperwork I found out they had SOLD the vehicle I wanted. I was upset at first but then was told they would see what they could do to assist me because it was a ERROR on their behalf. I was told I had gotten approved with a bank while test driving the vehicle and we were good to go, only to find out from the sales Manager Giovanni that I was DENIED but the bank hit them a 3k bank fee. Correct me if I am wrong, if I got denied or needed a NEW CO-SIGNER as he stated why would the bank want a fee ( a fee in which the dealership eats the cost of ). He stated that this was a fee I should be paying and because I wasn't putting a down payment down I needed a new co-signer. I have been approved with other dealerships and have also been told by other dealerships that a "bank fee" is a fee the dealerships cover and really shouldn't even be discussing this fee with customers. Not him though. I refuse to do business with anyone or any dealership that will continue to mislead their customers. Had he would had been upfront with everything it could have been a deal upfront. I have no Complaints with the Salesperson Nick, however Giovanni the " SALES MANAGER" AS introduced NEEDS some serious coaching and training! Had I would have known that this would be a issue I would have NEVER allowed them to Run my credit.