Central Houston Nissan

joyce.hall052 responded

Update: Monday, 08/10/2026. I arrived at The Central Houston Nissan Dealership. Approximately 12:30pm. I talked to my Sales Consultant Joshua Moore Sr. Whom has been removed from the conversation and business of resolving my complaints concerning my unhappiness and dissatisfaction with the response and attempted resolutions of the new car sales management team to put a band-aid on the problem and scratches on my New 2026 Nissan Rogue SV wheels instead of resolving my concerns with replacing the wheels due to the scratches that was present and discovered on my wheel's when firestones technician was deflating over inflated tires on my New Nissan Rogue SV. Which initiated a thorough inspection of my wheels when one scratch was discovered on the rear left drivers side wheel. I immediately contacted Central Houston Nissan’s New Car Sales Management team and Consultants. When meeting with the New Car Sales Director Monday, Mo Virk. Mo Virk stated to me there’s nothing else he could do. Pro-X Collision Center Technicians was paid twice in attempt to correct the problem with my new Nissan rogue sv wheels. However for the inconvenience because I have driven back and forth to the Central Houston Nissan Dealership from Conroe Texas approximately 9 to 10 times since I purchased the New Nissan Rogue SV in attempts to work with the new car sales management team to get the scratched wheels problem resolved. However no resolution agreed upon as far as replacing the wheels. I am not satisfied with my wheels being altered due to the buffing and after appearance and results. Mo Virk, stated for my inconvenience he could add an additional year of oil changes to my new Nissan sv contract purchase. Which is great. However the problem concerning the damage to my New Nissan rogue’s wheels still isn’t resolved. Only covered up with band-aids. Removing the OEM New Nissan Rogue SV wheels luster and originality. So at this point I am extremely unhappy with my New Nissan Rogue SV purchase. And overall very unhappy customer.

Central Houston Nissan responded

We appreciate you sharing this update and recognizing Alex Rodriguez for his commitment and care. Vehicle concerns can be stressful, and having someone who stays involved and helps guide you through the process can make all the difference. We're grateful Alex was able to provide that support and leave you with a positive experience. Thank you for trusting Central Houston Nissan!

Central Houston Nissan responded

Selling a vehicle should be just as easy as buying one, and we're thrilled to hear Kate Jolly delivered exactly that. Thank you for recognizing her honesty and professionalism throughout the process. We'll be sure to pass along your kind words—she'll be excited to know she made such a positive impression

Central Houston Nissan responded

What a great way to turn a stressful day around! Thank you for sharing your experience with us. We’re thrilled that you came in with one concern and left with a new vehicle that you’re excited about. Hani and Chad truly understand that the right decision comes with the right support, and we’re happy they took the time to answer your questions, provide guidance, and help you feel comfortable saying “yes” when the time was right. Congratulations on your new ride! We appreciate you choosing Central Houston Nissan and hope you enjoy every mile ahead.

Christina Chandler responded

I am enjoying and still learning the small details in it but Hani also advise if I had questions or needed assistance just contact or stop by and that I will do. Thanks again to the guys for job well done. #HappyCustomer

Central Houston Nissan responded

Thank you for sharing such a meaningful review! We’re truly grateful to hear that Hani and our management team made you feel welcomed, supported, and valued throughout your experience. Purchasing a vehicle is a big moment, and our goal is always to make sure our customers feel comfortable, respected, and taken care of every step of the way.

Central Houston Nissan responded

Thank you for taking the time to share your experience! We’re so happy to hear our service team provided the kind of communication and support that makes a difference. Keeping our customers informed and helping them understand their vehicle’s needs is a top priority, and we’re glad you felt guided without ever feeling pressured.

Central Houston Nissan responded

This is what we love to hear! Thank you for giving Joshua Moore and Hani a shoutout. They understand that finding the right vehicle is about more than just a sale—it’s about listening, helping, and making sure our customers feel good about their decision.

Central Houston Nissan responded

Thank you for sharing your experience! We’re so happy to hear Jordan and Charneá made your vehicle purchase a positive one. Taking the time to truly understand what our customers need and making the process comfortable—not pressured—is exactly the kind of experience we strive for.

Central Houston Nissan responded

Thank you for your wonderful review! We're delighted to hear that Hani has been so helpful. We appreciate your trust in us and are always here whenever you need assistance.

Central Houston Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that Hani provided a great experience during your Nissan Frontier purchase and that Arely was able to assist with your post-purchase setup, payments, and vehicle features. We truly appreciate your trust in us and welcome you to the family. Enjoy your new Frontier!