Central Houston Nissan

Nick mullas helped us throughout the whole process and it couldn’t have gone any better. We drove from Waco and we were able to have everything ready to go when we got there. We test drove the vehicle to mak couldn’t have gone any better. We drove from Waco and we were able to have everything ready to go when we got there. We test drove the vehicle to make sure it was exactly what is was and it was that plus more. I would highly recommend this dealership for any future vehicle purchase. More

Good customer service, friendly people who really helped to get the right car, I’m happy with my car, the car looks good and clean. to get the right car, I’m happy with my car, the car looks good and clean. More

Yesterday I had the worst experience, LaQuita told me to called me and said that I was approved without a downpayment to come up there when I got thete a salesman with a smart mouth said you need $1500 and called me and said that I was approved without a downpayment to come up there when I got thete a salesman with a smart mouth said you need $1500 and in the system it says pre-approved he wad really disrespectful, she also text me me saying that I was approved and not pre-approved More

WORST experience EVER! (See Photos).I have not ever been so rudely disrespected. I'm still in shock! Online I came across 2 Nissan Sentra S. A NEW 2019 for $15.5k & a USED 2019 grey/silver for $14k. My r so rudely disrespected. I'm still in shock! Online I came across 2 Nissan Sentra S. A NEW 2019 for $15.5k & a USED 2019 grey/silver for $14k. My reservation was for Saturday 11/9/19 at 6pm. I went in around 1:30p. When I arrived; I was greeted by Rashad & his trainee. I gave Rashad both ads from THEIR website. As we're going over features; the S model didn't have keyless entry, but SV model did. I was sold immediately (I had 0 desire for the drawn out 'test drive'). This is not my first time buying/trading a vehicle. I have my own APPROVED financing; all I needed was car info & final price. He comes back w/ the price marked up to $20.5k (CONVENIENTLY w/o $2.6k dealer discount), & only Nissan $2k rebate =18.5k but ADDS Wheel locks & Nitro-$599, EPP-$1,899, & Tint-$499=2,997. $22k BEFORE TTL! I'm NOT paying $3k for wheel locks on a Nissan, AIR in tires, a GLORIFIED wax/wash & a OVERPRICED window tint. I kindly advised him that I didn't need nor want any of those things & showed him FOUR 2019 Nissan SV CURRENTLY listed on THEIR website for $15,681. Here is where things go downhill fast. Rashad leaves & a sales manager returns to reiterate the add ons come w/ it. If it 'comes' w/ it; it would be INCLUDED in the LISTING price. I leave telling him that if the car is not $15,681 w/ said 'add ons'; no deal. I return a few hours later, they persisted w/ the add-ons & I left again. FACTORY made cars DON'T "come" w/ DEALER add-ons! They're "dealer add-ons" because the MANUFACTURER DOESN'T offer them as purchase options;otherwise you'd have to upgrade or wait for a CUSTOM made car..FROM the MANUFACTURER!! Monday, I was still interested in the model & decided to reach out to the GM via reply email/# provided in a 'welcome' email. NO RESPONSE the ENTIRE day. Today, OC contacts me & during the conversation, I QUOTE VERBATIM, "We do not have to list them." YES YOU DO! If they are NOT listed as MANUFACTURE INCLUDED FEATURES they are OPTIONAL! It is in FACT ILLEGAL to NOT list them & force the charges to the customer! I then spoke to customer specialist Ashley. 3rd time is a charm, right? I was UTTERLY & COMPLETELY WRONG. I get there & met Leo. He pulls my file & says the GM would come speak w/me. I was NOT met w/the GM (Chad Milow); instead it was a sales director, Roger. He shows me where they have marked the add-ons down to $400 (coincidence?). I tell him they have 16 Sentra SV on their lot. ONE of them is pure factory. He tells me no; which I know is a LIE. 16 customers added the EXACT same add-ons that were outsourced & DIDN'T purchase? Add-ons CANNOT be put on a FACTORY car until the car is SOLD! I call Nissan corporate to verify. He gets PISSED, SNATCHES the paper, walks off, & tells me to & I QUOTE VERBATIM "Go purchase at the other dealership then! Why are you here?" Excuse me? I could not believe my eyes nor my ears! I politely walked to the front desk to ask his information. Leo returns & I explain to him what just happened, how rude & disrespectful that was. Leo tells me I can't call competition to ask about the same car & that the director doesn't want to 'deal w/ that'. Excuse me? The ONLY reason he doesn't want to deal w/ it because he KNEW he was LYING. As a BUSINESS you get customers by market competing! That is literally the model of business no matter what industry you are in! I presume while I was headed home; they talked. Leo reached out & said they would do the deal if I accepted the numbers offered by the director. I told him I didn't get a clear look at everything, because the director snatched the paper so fast. NO RESPONSE. The ONLY way I would still purchase from here is IF I got the Sentra SV at listing price & a match on my trade-in. Other than that; I would NEVER DO BUSINESS HERE & I advise ANYONE else to NOT do it either. That is no way to treat NEW or any customer for that matter. More