Central Houston Nissan

The service department is very professional. They have detailed knowledge of parts. Especially Derrian Brown he goes out his way to be courteous and gives you the best price for your budget They have detailed knowledge of parts. Especially Derrian Brown he goes out his way to be courteous and gives you the best price for your budget More

This dealership is extremely disappointing. Now, a lot of this was my fault for being stupid and too trusting. In May, I purchased a car. We paid way too much for it after researching and co Now, a lot of this was my fault for being stupid and too trusting. In May, I purchased a car. We paid way too much for it after researching and contacting other dealerships that could have gotten us a better deal on the same car. That was my fault for not shopping around. While we were there, my husband saw a used car that he really wanted. It is a 2020 and only has 11,000 miles on it. Once again, we paid way too much for it. That was our fault. Less than two months later, my husband’s car ends up in the shop. There is a part that is burnt out on it that shouldn’t be burnt out on it after only 11,000 miles. The car has a warranty but (of course) this particular part isn’t covered. The dealership’s maintenance department (not Central Nissan. One closer to our home) told us to go back to the dealership and tell them what was going on and he said he would be willing to talk to anyone at Central Nissan and let them know that this was something they would have caught on inspection and that there is no way this damage happened in less than two months and this was something they would have known about before selling us the car. I contacted our salesman at Central Nissan. The one that sold us both cars. He said he agreed with us and would talk with his General Manager. The General Manager said they would not fix it. We spent over $100,000 in one week at this dealership. It would cost them probably around $1000 (because they could have done it at cost and not up charged the labor) to fix the issue and they refused. Instead, we have to pay almost $3000 to fix something broken on an overpriced car that has 12,000 miles only two months after purchase. Again, I know this is our fault for being too trusting and stupid. We should have shopped around because we definitely would have gotten better prices at other dealerships. Secondly, like they always say, don’t trust a used car salesman. All they care about is the sale and not the customer. We thought the car would be fine because it was still under warranty. And then, after spending over $100,000 at this dealership they didn’t want to repair a $1000 problem. Again, that is our fault for thinking that they actually cared. Of course, if we were to believe our salesman who said he is Sales Person of The Year, it’s the General Manager that doesn’t want to help us. He said he is on our side and agrees with us. (All of this is in text). To us, It’s not the money. It’s the principle. It’s bad business and bad customer service. My advice, don’t settle on what Central Nissan says. We could have saved a lot of money if we went elsewhere. Once you walk out that door and they have your money? Out of sight, out of mind. Don’t be stupid like I was. More

So bad. The other reviews are not exaggerating. They are the worst of the worse. The other reviews are not exaggerating. They are the worst of the worse. More

Poor experience. Communication has been minimal and incorrect when it actually occurs. Shady from the sales department to the service department. Play games to try an Communication has been minimal and incorrect when it actually occurs. Shady from the sales department to the service department. Play games to try and make every penny they can. More

Worst Dealership experience ever! Absolute crooks running this facility. Won't recommend it to my worst enemy! Lies, lies left , right and center! You can't trust anyone here. Who Absolute crooks running this facility. Won't recommend it to my worst enemy! Lies, lies left , right and center! You can't trust anyone here. Who sells a seemingly repaired 2018 Hyundai E accident vehicle and which still has damages for almost $17,000. Yeah, they do! More

Terrible, Terrible, freakin terrible dealership. Was straight out lied to…..I’m a Disabled Army combat vet. I do not deserve to be lied to or disrespected! They have about 10 thousand dollars of Was straight out lied to…..I’m a Disabled Army combat vet. I do not deserve to be lied to or disrespected! They have about 10 thousand dollars of markups in addition to their MSRP sticker price?? Something called $4999, Market inflation pricing??? More

Jesús siempre ha sido muy servicial, en cuanto uno llega siempre está dispuesto a dar solución a nuestras preocupaciones,en mi caso fue cambio de aceite, lo recomiendo, trato excepcional siempre está dispuesto a dar solución a nuestras preocupaciones,en mi caso fue cambio de aceite, lo recomiendo, trato excepcional More

Worst possible review for customer service. Our safety was compromised from their service, and they did nothing! Stay far away. Our safety was compromised from their service, and they did nothing! Stay far away. More

El Señor Jesús Castellanos Es una persona muy amable. Y honesta con su trabajo. Estamos contentos con su trabajo y su experiencia. Y honesta con su trabajo. Estamos contentos con su trabajo y su experiencia. More

Gracias al Sr Jesus Castellanos es una persona Profesional y eficiente ,responsable Honesto y responsable en su trabajo me siento muy agradedida Profesional y eficiente ,responsable Honesto y responsable en su trabajo me siento muy agradedida More