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Central Houston Nissan
Houston, TX
1,351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 17, 2018
Great New Car Purchase Experience, Marc was great! The new car purchase process is rarely a painless exercise but there were definitely some highlights when dealing with Marc and Felicia at Central Hou The new car purchase process is rarely a painless exercise but there were definitely some highlights when dealing with Marc and Felicia at Central Houston Nissan. I worked out pricing with Felicia via email before coming into the store, I found her through TrueCar. Their pricing was really competitive, and the quote transparently listed the add-on's and fees. When I showed up at the dealer we met with Felicia who introduced us to our salesman Marc Robinson. Marc was great, he had the car we came to see pulled up to the front, ready for drive. After a successful test drive we told him we would take it. Having bought several cars at many dealerships I'm familiar with how the process works. Even though we had agreed to price via email, I was waiting for the moment when we would have to re-negotiate the deal, for whatever reason. And sure enough that moment came, where the sales agreement had a price far higher than what was agreed to via email. When I explained that the only price I was interested in paying was the one agreed to by email, they changed the sales agreement to match the email price. It was a pretty quick exchange and was really the only moment where I felt like I was back in the bad old days of car buying. But again, the price was corrected without much fuss and we were back on our way toward the finance guy. The finance experience was about the smoothest I've ever encountered, we were in and out of his office in 10-15 minutes, no high pressure sales tactics here, I wasn't interested in any add-on's and I had my own financing ready. Overall I would highly recommend Marc, Felicia and this dealership, absolutely one of the best experiences I've had buying a new car. More
by JasonZ
Employees Worked With
Felicia Harris, Marc Robinson
April 13, 2018
NIGHTMARE STEALERSHIP ! Bought my 2017 TITAN there on March 30 2018 and paid$1250 Utimate Protection Plan for tires n wheels. First they low ball me for my trade in. Took t ! Bought my 2017 TITAN there on March 30 2018 and paid$1250 Utimate Protection Plan for tires n wheels. First they low ball me for my trade in. Took the truck home. Truck had 600miles already . 5spots of touch up paint on left driver door. Plus a damaged tire(wall). Came back service told me Tires n Wheel program won't cover it bc it irregular case. Service manager excused me for drove flag n damage the tire n refuse to cover it. After argument. They agreed to cover it but don't have the tire in stock(how do u Not have your Oem tires in stock?) I came back next day they told me the replacement tires damaged bc it at the bottom of the stack of tires(lol tire got damaged bc 5 tires stack on top) spent total 7 hrs to replace tires that someone at dealership drove new truck n ran flat on. Which I had tires protection for. Anyway I canceled my $1250 protection program. Won't never go back to this dealership again. BUYER BE AWARE ! !! THEY SELL USED DAMAGED CAR AS NEW AND WON'T STAND BEHIND THEIR PROTECTION PROGRAM! More
by Hunganh Le
Employees Worked With
Berhan Abdelkader
April 12, 2018
Poor service from used car team I got to the dealership yesterday at 4 PM to buy a car I had communicated with the dealership via email (with Jessica) on only to find out that someon I got to the dealership yesterday at 4 PM to buy a car I had communicated with the dealership via email (with Jessica) on only to find out that someone had already put a deposit on that car. One of two things happened. 1. I was not asked to place a deposit to hold the car, which I would have, to ensure it was still there when I arrived. Or 2. Someone had already had a deposit on the vehicle when we spoke and your the sales manager (Charlos) failed to communicate that to me. In either case, that’s not the service I would expect. Jesica worked with the sales manager to set this up...thanks for wasting my time. More
by hunter
Employees Worked With
Carlos Reyes
March 24, 2018
Great service, place has new management and a new team they I had a great experience with my salesmen and finance department they were all friendly, caring straight to the point!! I loved test driving the vehic I had a great experience with my salesmen and finance department they were all friendly, caring straight to the point!! I loved test driving the vehicles just the overall experience More
by Renesha Warrior
Employees Worked With
Marc Robinson, joshua parker
March 10, 2018
Great rep, tried to save as much money as possible. College student here, needed a new car for school. Worked with Cameron as he tried to find the beat deals for me along with any additional rebates he College student here, needed a new car for school. Worked with Cameron as he tried to find the beat deals for me along with any additional rebates he could get for me. Very friendly dude, soft spoken. More
by Kaeleb Edwards
Employees Worked With
Cameron Moore
March 06, 2018
"Great Sale Person" Geovanni Diaz, our sales consultant gave us good guidance and great customer service. He was informative and helped us to choose our car within our bu Geovanni Diaz, our sales consultant gave us good guidance and great customer service. He was informative and helped us to choose our car within our budget. He guided us through easy paperworks and was friendly and patient till the end of the selection process. He and the team made our car purchase a "tension-free" process. I would certainly recommend CentralHoustonNissan to my friends and family. More
by SHEEBA
Employees Worked With
Geovanni Diaz(Sales)
February 27, 2018
Great Salesperson Jason Edgecomb put me in a vehicle within my budget and saved my time. He did a great deal that I recommend anyone in search of vehicle to contact him Jason Edgecomb put me in a vehicle within my budget and saved my time. He did a great deal that I recommend anyone in search of vehicle to contact him. More
by JIBUNOR UFOEGBUNE
Employees Worked With
JASON EDGECOMB
February 27, 2018
Great Experience Check in process was smooth & easy, service advisor Moses was awesome, kept me informed about the progress of my vehicle service & the quote for the Check in process was smooth & easy, service advisor Moses was awesome, kept me informed about the progress of my vehicle service & the quote for the add'l work that I was looking into having done. Cashier, car rental rep was also great & helped me with my rental & the check out process More
by missbuffbooty
Employees Worked With
Moses, David Navarro
February 26, 2018
Great customer service, knowledge Young lady Jessica gave us great experience when it comes to car buying, no pressure. But, accretive in a discrete way. Friendly, knowledgeable, and Young lady Jessica gave us great experience when it comes to car buying, no pressure. But, accretive in a discrete way. Friendly, knowledgeable, and polite. More
by Alohamando
Employees Worked With
Jessica megan5
February 15, 2018
Pathfinder Trabaje con betsy y compre un vehículo 2017 Y me gusto el precio y la amabilidad y puedo recomendar a mis amigos y familia. Muy buen servicio Trabaje con betsy y compre un vehículo 2017 Y me gusto el precio y la amabilidad y puedo recomendar a mis amigos y familia. Muy buen servicio More
by Luwinmartinez
Employees Worked With
Betsy Basillo
