Central Houston Nissan

Dealership experience was good overall. Salesman was garbage Purchased a used car a while back from Central Houston Nissan. Had a pleasant experience with the dealership overall, no complaints on paperwork or ot Purchased a used car a while back from Central Houston Nissan. Had a pleasant experience with the dealership overall, no complaints on paperwork or other buying related hoops. The particular salesman we dealt with was another story completely. Chris Bennett was our salesman. The experience started with Chris giving me a description of the vehicle via email full of false information. "Only has XXXXX miles!" - had 9,000+ more miles than he stated. "Came from a home with no pets!" - back seat had dog hair stuck all over the place, etc... Didn't really care about those things, but his dishonesty about simple things should have tipped us off to what kind of person he was. When my family and I went to purchase the car, we met with him in his office to begin the process. His manner and demeanor were incredibly unprofessional, telling inappropriate jokes and using explicit language in front of my two young children over and over again. Once we had signed paperwork, he couldn't locate the second key for the vehicle, so he provided a "spare" that we could just "have programmed" later. We also asked for roof rails which he agreed to and were ordered at the time of sale. When I came back to the dealership a couple of days later to have the "spare" key programmed, it turned out Chris had just taken a key from a different vehicle and passed it along to us. It wasn't the "5 minute fix" he had suggested, it took the better part of two hours. The service desk also asked "who will be paying for this?" I explained that it was the key provided when I purchased the car a couple of days before, and that they (the dealership) would be paying for it. I could tell this wasn't an isolated incident when the person at the service desk asked who had told me it was an "easy fix" and just rolled their eyes and said "of course" when I told them it was Chris. Additionally, I was told the roof rails that were ordered for me would only take a week for delivery. I called a week later to inquire, but was told they had not yet arrived. I waited another week to call back and I was told they were ready to be picked up. I was not contacted, I had to initiate the contact. However, when I arrived to pick up the parts, they couldn't find them. Turns out Chris had apparently given them away to another car buyer to "sweeten" another deal he was working on! So the parts had to be re-ordered, and I had to wait another two weeks before I finally received the items. Lastly, as part of the car purchase, Chris informed me and my wife that "Oil changes were included for 2 years!" Unfortunately, when I took my car in for an oil change, I was told this was not the case, and Chris had lied about yet another detail. Overall I love the car, but I will never use this dealership again. The fact that they employ someone who uses these underhanded tactics and comports himself in such a trashy manner in front of customers' families says all you need to know. More

Ed was very personable and did listen to what we needed. Overall experience was good . Wait time needs improvement and full transparency on pricing plus incentives.. The group was very friendly and attentive Overall experience was good . Wait time needs improvement and full transparency on pricing plus incentives.. The group was very friendly and attentive plus open minded to listen to our needs More

classic bait and switch I went in to look at a car, I liked it, I put in an offer. I was following up via email afterward, and told that the manager liked the offer. I went I went in to look at a car, I liked it, I put in an offer. I was following up via email afterward, and told that the manager liked the offer. I went back down with my wife and kids to finish the paperwork... but they wrote it up for $5000 MORE than my offer. They had no intention of honoring my offer whatsoever. Just said whatever they needed to get me back in there. Extremely dirty tactics... More

Easiest car buying experience ever Chris Bennet and his team at Central Nissan made out car buying experience simple and pleasureable. From the initial test drive to the purchase, this Chris Bennet and his team at Central Nissan made out car buying experience simple and pleasureable. From the initial test drive to the purchase, this is what car buying should be. My wife and I are still in shock at the ease of our transaction. More

Easiest deal I ever made I was frustrated searching for the perfect vehicle for my wife, 3 other Nissan dealerships acted like they didn't know what customer service is. I cal I was frustrated searching for the perfect vehicle for my wife, 3 other Nissan dealerships acted like they didn't know what customer service is. I called Central Houston and met Chris Bennett, Jennifer, Brenda, and Darrian. All were friendly and welcoming from the first phone call, made this buying process the easiest I've ever been through. I highly recommend Central Houston Nissan to anyone!!! More

2017 Nissan Versa Mr. Jackson did a great job with my purchase. He worked with me and got me the vehicle I wanted, right down to the color. Mr. Jackson did a great job with my purchase. He worked with me and got me the vehicle I wanted, right down to the color. More

Amazing Service! Today I came into this dealership and had an great experience. The service was amazing and I was helped immediately. This was such a wonderful experi Today I came into this dealership and had an great experience. The service was amazing and I was helped immediately. This was such a wonderful experience. My car dealer was Edward Jackson, and he helped me to narrow my search on what type of car I really wanted, and what was best for me. When I'm ready to purchase it'll be with Mr. Jackson. More

Ed Jackson Great experience, great recommendation and service. Mr Jackson help me make a great deal and got me the best financing with my situation. I'm very sa Great experience, great recommendation and service. Mr Jackson help me make a great deal and got me the best financing with my situation. I'm very satisfied. More

New car purchase I had gone to three other Nissan dealerships before I came to Central and they gave me the best price out of all of them and wonderful service. Derri I had gone to three other Nissan dealerships before I came to Central and they gave me the best price out of all of them and wonderful service. Derrian Brown was my salesperson and he was absolutely wonderful from the beginning to the end. After I signed the papers I waited a month to pick up my car because it was a birthday gift to myself. Derrian took pics of the car for me with the plastic still on it when it came in. The day I picked it up he had it washed and moved it to the showroom floor because he didn't want one speck of dirt on it when I arrived. I met several managers and everyone was so nice and seemed to really like their jobs. The Finance Department didn't try to pull anything funny with the numbers either. I got a quote at the beginning and there weren't any added fees when I signed the papers. Oh and they play really great music in there too. :) More

Car purchase Edward Jackson did a great job with my recent purchase. He expedited the process since I needed to get back to work and was very helpful throughout t Edward Jackson did a great job with my recent purchase. He expedited the process since I needed to get back to work and was very helpful throughout the process. It was great to experience such a professional atmosphere and very much appreciated his help. I would highly recommend this dealership as well as Edward Jackson. More