Central Houston Nissan

Crooked salesman A friend asked me to help them and co-sign for a vehicle. They came to my home with sales person (Tommy Cunningham) and paperwork, when reviewing pa A friend asked me to help them and co-sign for a vehicle. They came to my home with sales person (Tommy Cunningham) and paperwork, when reviewing paperwork I noticed only my name was on the paperwork, when I asked about this the Tommy about it, he informed me the other persons paperwork was at dealership but he would email me copies. Can't believe I feel for this but I did. At the toward the end I learned they had not obtained insurance. Tommy gave his word no keys would be given till they showed proof. He said that the dealership would cover the vehicle till they did but I insisted no keys till proof which he agreed. He took a copy of my insurance to as he said show the finance company that I'm a responsible person. This is all I heard till about two weeks later when I got a call from my insurance company that the vehicle was in an accident. I came to dealership to find out why they gave the keys without my authorization and I was informed that Tommy Cunningham is no longer with them. His supervisor stated they had numerous similar complaints against him. Clearly I was was dumb for believing Tommy but at same time Tommy Cunningham did lie. There was no other paperwork, I am the only person on the contract and therefore he should not have given the keys cause I clearly instructed him not to. My insurance did cover the car and made the repairs so all is good there but I had no choice but to surrender the vehicle back to the bank, but been sitting here for over an hour and a half now because I am being refused help to get reimbursed for the gap and extended warranty. One person came out and said I have to come at hours I'm not available to come in yet they are open. Soooooooo rude here More

False Promise Promised a written offer for a deal, and then makes you wait for weeks for the car. The dealership will tell you that a car is unavailable to get out Promised a written offer for a deal, and then makes you wait for weeks for the car. The dealership will tell you that a car is unavailable to get out of a deal. More

This Dealer is For Real! Best car buying experience EVER! first of all Armando is super responsive, so if you are just seeking information you will get a very honest quick re Best car buying experience EVER! first of all Armando is super responsive, so if you are just seeking information you will get a very honest quick response from Armando. I came to Houston to buy a new Leaf with 150 miles on it, and he was very savvy with me as he knew that I wasn't your average buyer. I had almost all the details worked out before stepping foot in the dealership. When I arrived my beautiful new Black on black Leaf was all shiny and waiting for me in the showroom. The Salesperson he matched me with did an outstanding job with all the follow up before any paperwork began. Tierra was not only knowledgeable about the Nissan Leaf, she had a great attitude even though she was just working with some not so easy to deal with customers, you know who you are! Great infectious personality makes you feel comfortable at these stressful times! Armando has put together a stellar team here I can tell they want to give you a great deal no matter what it takes. I would never hesitate to call Armando in the future or refer a friend to him in need of a great Pre-Owned vehicle at Central Houston Nissan. They have won a customer for Life here even if I need to drive from Austin, and then turn around and figure out a route home, you must plan ahead with a Leaf, if you decide to do it just call Armando and I will alert him of the best route from Houston to Austin without a flatbed! Tierra, thank you for making this the best car buying experience Evah! you should be proud of yourself as you are doing great work, and made me feel like a special customer even though we just met! Armando keep training your salespeople to be Rockstars! I love this Dealership! More

If you enjoy being lied to, it is a FANTASTIC dealership If you are the type of person who enjoys being lied to then this is the greatest dealership on planet earth. I called ahead and asked if a vehicle was If you are the type of person who enjoys being lied to then this is the greatest dealership on planet earth. I called ahead and asked if a vehicle was in stock, I was told it was. I drove 40 mins to check it out only to be told it had been sold the day before. They then informed me that they had other cars for sale as well. Seriously, they have more than one car for sale. I was shocked! Beyond disbelief that a car dealership would have more than one car on the lot (but not necessarily the car you want to look at). I highly recommend this dealership to everyone who enjoys being lied to. If they are willing to lie about something as small as what they have in stock just to get you in the door, what else will they lie about? More

They will try their best to trick you into paying more money We had a HORRIBLE experience at the Central Houston Nissan dealership. If I could give a zero star I would. This place does not sell cars, it is a pla We had a HORRIBLE experience at the Central Houston Nissan dealership. If I could give a zero star I would. This place does not sell cars, it is a place that lies to the customer. They will try their best to trick you into paying more money for the price of the car than you agree to. We were interested in one car, and the manager agreed to a total price of $23,800 drive out (which included tax, license, documentary charge and fees). But when they did the paperwork, the finance person added an extra $ 1,429.28 which was never acknowledged by us and meanwhile he offered several additional warranties to let us buy, to draw our attention away from this extra charge. The following is what we are agreed to for pricing Drive out (including tax, license, documentary charge and fees) $23,977.19 trade in car ($7,800) Extend service $926 Maintenance package $480 Rebate (this rebate is promotion for use finance service) ($1,500) Total finance $16,083.19 The following is what the dealership charged us sale price(should have included tax, license, documentary charge and fees but did not) $23,977.19 Theft protection $100 trade in car ($7,800) sale tax $923.57 Vehicle inventory tax $47.71 license fee $153 Inspection fee $7 title $33 Documentary charge $165 Extend service $926 Maintenance package $480 Rebate (this rebate is promotion for use finance service) ($1,500) Total finance $17,512.47 Since we had our two year old son with us, my husband and I had to alternate talking to the finance person which he took advantage of. He never showed us a detailed breakdown of the charges. He just told me that my husband could sign the paperwork when he brought my son back from the restroom. Because we had a trade in car, had some financing, and bought some additional warranties, and had up to a $1500 rebate, my husband was unable to calculate an exact number so he truly believed the finance person. Although, he didn't show us any paper work or explain in any detail for the charges and just rushed my husband to sign the paperwork. After my husband signed the paper work and drove the new car home, we found one indicator light was on, then I asked to have it checked out. I obviously couldn't buy a brand new car that already had problems. But the salesman just told us to drive a little longer and the light would go away, but it never went off. We went home to have dinner and this was when we realized that the invoice amount they charged was not what they told us. My husband immediately went back to dealership to ask for a refund of the additional charge and they told him their boss was not there now but they would give us back at least $500 on Monday, which was the next business day. But on Monday, when my husband contacted them they rejected to refund the overcharge amount and said your wife agreed to pay this amount. This is such a big lie. They never showed any paper work to me. I only asked the finance person why they offered 0 percent financial rates and still charge 3.99% of interest rate to us? Then the finance person said either you can chose $1500 rebate with 3.99% rate or no rebate with 0 % interest rate. The finance person also suggested we choose the $1,500 rebate with 3.99% than taking no rebate with 0 % interest rate. So I chose $1,500 rebate with 3.99% interest rate, therefore we should have SUBTRACTED $1500 from our drive out amount ( $23,800) but they ADDED $ 1,429.28 first AND then deducted $1,500 AND also charge 3.99% of interest rate. We ended up with a rebate of only $70.72. This is trick they are playing. 1. The dealership used the new brake down amount instead of the agreed drive out price to confuse what is the exact price. (They never showed us the breakdown of the pricing before we signed the paper work) 2. The dealership is mixing up the car price with finance promotion. (to avoid giving us the real $1500 rebate) Now with the over charge and also the new car itself having problems, we asked for a full refund all money. They rejected again even with the warranty printed on the back of Power Nissan’s service invoice. According to Nissan’s own warranty, Nissan should replace or refund my car. I just want to tell all the people that want to buy a Nissan, save yourself the hassle and lies, and never go to Central Houston Nissan dealership. More

Great Service Joe was wonderful to work with. Super helpful, and very friendly. He wasn't pushy at at all and we could tell he really wanted to help us find a car t Joe was wonderful to work with. Super helpful, and very friendly. He wasn't pushy at at all and we could tell he really wanted to help us find a car that would work for our financial situation. More

A wonderful experience This dealership is beautiful, clean and the staff is helpful and always willing to go beyond to help. The array of cars this dealership has is great a This dealership is beautiful, clean and the staff is helpful and always willing to go beyond to help. The array of cars this dealership has is great and their ability to get you the best car is second to none. More

Exactly what I wanted I've searched all over for the perfect car. I could have saved time by coming straight to Central. Not only is the certified pre-owned inventory outst I've searched all over for the perfect car. I could have saved time by coming straight to Central. Not only is the certified pre-owned inventory outstanding with a host of vehicles from Chrysler to Lexus, but the sales consultants are beyond amazing. Taking the time to understand my car needs and fuse those with my wants, the friendliness and customer service at Central Houston Nissan is the way to go. Thanks to Mike Isaac and the awesome team he works with. Highly recommend to all. More

Pre-Owned Vehicle Dealer Unethical On Feb. 6, 2017 I called the dealer about an A8L they had listed to confirm availability they said they had it. I asked if it had the entertainment pa On Feb. 6, 2017 I called the dealer about an A8L they had listed to confirm availability they said they had it. I asked if it had the entertainment package they put me on hold and came back and said yes. I arrived at the dealership an hour later after a 35 minute drive. The sales person Alexandria that I was to ask for was non-existent. I started getting a run around, I just wanted to see and test drive the car. After 30 minutes still had not seen the car. The sales person they had assigned had left the office to "get the keys" as she indicated the car was checked out to another sales person. After a long wait I looked at her computer screen and the first entry was the A8L was sold but show them the Audi S4 instead. They lied and are unethical and will waste your time. NEVER buy a car there. More

Very disappointed I have just left this dealership pissed off I have been dealing with Racquel Freeman who told me she had my loan worked up and all she needed then whe I have just left this dealership pissed off I have been dealing with Racquel Freeman who told me she had my loan worked up and all she needed then when we got there this sales person or whatever won't ed to do another Credit app them tells me I have to trade my truck in before I can get approved I have all the text messages from her if anyone would care to see them More