Central Houston Nissan

Great Experience Armando Tello is excellent to work with and he made sure that my experience was a great one. Overall, the sales price that I got for my car was very f Armando Tello is excellent to work with and he made sure that my experience was a great one. Overall, the sales price that I got for my car was very fair. More

Worst service ever I buy a car and never my car plate comes. I Still with no licenses plate. I have automatic pay with my banc to pay car and what happen Nissan call me I buy a car and never my car plate comes. I Still with no licenses plate. I have automatic pay with my banc to pay car and what happen Nissan call me to ask why I don't pay the car. For me it was a surprise because I thought that they will charge me from my banc account and nothing. Online services the worst I try to pay and the girl Birgitta no answer me nothing and only gave me numbers. My Conclusion.....Never buy a car Here!!!!!! More

new car Best experience EVER on buying any new everyone was very friendly and attentive always made sure me and my mom were okay and if we wanted something to Best experience EVER on buying any new everyone was very friendly and attentive always made sure me and my mom were okay and if we wanted something to drink but best thing of all after trying so many places trying to get out of the car my mom was in finally someone was willing to help us out and getting us a very pretty car good price and great monthly..... i would recommend my sales man JP to everyone that goes to central nissan to get a new car he does everything possible to make sure you are happy with the car you want More

Horrible Business! 6 months ago, I went into a Nissan dealership to “trade-in” my car for a new one. We went through the whole process, signed necessary paperwork left u 6 months ago, I went into a Nissan dealership to “trade-in” my car for a new one. We went through the whole process, signed necessary paperwork left under the impression that I received a new car through a trade-in. Much to my surprise about a month later I began getting calls from the loan company stating that I was past due on my monthly payment. I was confused so I called the dealership and spoke to the financial manager who informed me that the car was not traded in and that he has no idea where the car was. I spoke to the floor manager and inquired as to what was going on, he informed me there was nothing he could do because I "made a deal with the dealer so I would have to work things out with him". After that conversation, I called Nissan’s corporate office who informed me that things would have to be worked out with the local dealership because they only handle "manufacture problems". Everyone I spoke to was dismissive as if this wasn’t a problem. Frustrated at this point I spoke with the initial salesman who says that him leasing the car until it is re-financed was always a part of the plan and never trading it in. Thinking I had no other option because I could not afford to pay for two cars I agreed to allow him to lease for a few months until "the buyer's credit was high enough". That never happened and then I find out that he was trying to lease the car to someone else but they aren't paying the payments and it is overdue by $1900. Long story short, I recently got the car back, after MUCH hassle, however, I will NEVER return to this dealership or any other Nissan dealership to purchase a vehicle from them. They didn’t even have the courtesy to investigate the case and speak with me about the situation. Not professional at all! More

Great Experience!!! I came in to the dealership to pick up a prize and figured while I was there I might as well look around. The thought crossed my mind about trading in I came in to the dealership to pick up a prize and figured while I was there I might as well look around. The thought crossed my mind about trading in my car because I have been wanting a new one because mine had been hit. J.P. came up to me, introduced himself and was very helpful and respectful. He helped me trade in my car and got me a great deal on a new one. At the time I didn't have insurance and J.P. even helped me find affordable insurance for my new car. This was a great experience and I had fun. Carisa Soto More

Great service. Great deal. They worked really well with me to give me a great deal. Very professional. Answered all questions and concerns. Thank you to all who worked with u They worked really well with me to give me a great deal. Very professional. Answered all questions and concerns. Thank you to all who worked with us! More

Needed an estimate and they weren't clear So my biggest complaint (and most obvious lesson) is READ EVERY SINGLE WORD that you are initialing for. I have an extended warranty and was told tha So my biggest complaint (and most obvious lesson) is READ EVERY SINGLE WORD that you are initialing for. I have an extended warranty and was told that I would have to pay a deductible for any WORK that would be COMPLETED. I waited 25 minutes and had to make it to work, so like any employee (regardless of time/paperwork needed to be done) he summarized what the steps/procedures would be. I am not going to name this new employee that went over this paperwork (I know that he was new because when I called to speak to him the operator told me so because they couldn't find his extension in the first place and even said he was a new employee) but he is not at fault for this. He told me that since I was going through my extended warranty, that I would have to pay a deductible, which is typically normal. We both went over my paperwork that I actually had with me and it would be $100 that I would be paying and the warranty would cover the rest. Please note - I went in for a check engine light and my brake light blinking. After being rear-ended twice in the last three months (covering the cost of one person having no insurance) plus paying for $800 in tires (no, this is not their problem) I specifically said that I needed an estimate before accepting any work that would be done with my vehicle because unfortunately, I couldn't hand over a credit card and pay for whatever was needed. He let me know that the WORK (if covered under warranty) would be my $100 deductible and obviously the warranty would cover the rest. After receiving a quote of over $1,500 (for other reasons that I went in for) I let the new employee know that I would have to pick up my car and think about how would I proceed with everything. When I went to pick up my vehicle, I was told that since my car was diagnosed and the "problems" they found were not covered by my warranty, that there would be a $162 charge JUST to diagnose my car. Unfortunately, they had me sign the initial conversation where they spoke briefly about covering the cost of my deductible when there was WORK involved. I didn't see this fine print, or was I told, that I would have to cover a $162 cost of my car simply being looked at regardless of even being worked on and regardless of if my warranty covered the simple diagnosis of my warranty covering it or not. They stated that if my car had been diagnosed with "warranty" issues that it would've only charged me the $62 because my warranty would cover the other $100 because of my deductible. However, since my car was diagnosed with issues that had nothing to do with my warranty, I would have to be pay $162 even though work had not be done. I spoke to a manger very confused that this charge was happening. The only positive is that he did waive the fee, after a lot of arguing, but he felt the need to tell me that I shouldn't be upset for this reason - I was going into the shop "knowing" (?) that I would have to pay a $100 deductible IF warranty work had been done only to find out that my "issues" weren't covered under my extended warranty that I purchased and I would have to pay an additional $62 than what I would have originally planned. As if knowing that when my check engine light came on, I knew if it were warranty or not??? He didn't understand why that would be upsetting in the first place. Their entire argument was that I had a signature. I then took it to another shop to find out that I didn't have any of the "issues" that they had said I had in my quote. Please be careful, which should be a no-brainer in the first place - Read EVERY SINGLE word that is on the document. After even apologizing that I was frustrated in the first place, the manager still went on to say he couldn't understand my frustration for paying an extra "$62" because I would've had to pay for that initial deductible from my warranty. It's the principle. I've been in customer service for 10+ years and know that you don't talk to customers that way. Not only dealing with two car accidents where I was read-ended and t-boned (both not my fault) and dealing with medical bills... $62 is still more than what I had mentally prepared myself for. I am thankful that this manager waived the fee but I am extremely disappointed in the way he handled himself and had to point out why an additional amount would be such a problem with me. This post is to educate the people, that I see initial paperwork on a daily basis, with only knowing a summary of what it is told to them by the employees that give it to them, and to educate the people who are in a hurry to go to their jobs where they are struggling with feeding their kids/paying medical bills/etc.- This is a business. That's understood. Please remember that and read and educate yourself as much as possible so that you are not financially hurt by people running that business. I will completely admit that I am at fault for initialing paperwork that I thought was "summarized" by this new employee while I was in a hurry to get to work.... but please take your time, read between the lines, know what you're paying for and ask the right questions. More

Gratitude Its been 10 Years since I purchased a car and I'm so happy that I was sent here. This was a beautiful experience no pressure or stress. Tierra is the Its been 10 Years since I purchased a car and I'm so happy that I was sent here. This was a beautiful experience no pressure or stress. Tierra is the best, she listened to me and did her best to make my dreams come true. Im grateful for her and Super Dave I got to meet him, I was so excited. All I know is that those two amazing people were my angels and Im rolling in my 2013 Altima!!! Thanks Central Houston for everything. Top of the line service. More

I couldn't ask for better I met one of the best car salesman I have ever met before. The service at Central Houston Nissan is immaculate. I couldn't ask for a better car deale I met one of the best car salesman I have ever met before. The service at Central Houston Nissan is immaculate. I couldn't ask for a better car dealership to deal with. More

Great service This dealer has great service, Berhan was very helpful and made sure to help me get a car within my budget. Very nice and patient. This dealer has great service, Berhan was very helpful and made sure to help me get a car within my budget. Very nice and patient. More