Central Houston Nissan

Miracle Worker Chris Bennett and the entire dealership helped me greatly in my purchase of my new vehicle. Chris really listened and answered my questions while prov Chris Bennett and the entire dealership helped me greatly in my purchase of my new vehicle. Chris really listened and answered my questions while providing questions of his own to better understand my situation. Chris was open and honest about what to expect,he never pressured me and instead made me comfortable I felt Chris wanted to help. Chris explained everything about the car answering questions the entire time,this was the most pleasant experience I ever had in buying a vehicle. Chris is definitely a miracle worker for going above and beyond the call of duty in helping us in the purchase of the new vehicle. I will definitely be back to Central Houston Nissan for my next Nissan purchase,it was worth the travel time and distance,these guys will help you get that car,or put you on the right path to that car. More

Experience with Nissan The car had food crumbs in the driver console and scratches by the bumper side. I did not expect this kind of service especially from Nissan. I am ver The car had food crumbs in the driver console and scratches by the bumper side. I did not expect this kind of service especially from Nissan. I am very upset with this experience as a first time Nissan customer. I've been a Toyota and Honda customer for 18 years. I was not impressed. More

Liars! I believe Betsy Sanchez is an employee of a company that Central Houston Nissan outsources their Internet Customer Relations to, called VinSolutions/M I believe Betsy Sanchez is an employee of a company that Central Houston Nissan outsources their Internet Customer Relations to, called VinSolutions/MotoSnap. All she did was completely lie to me. I told her I lived over and hour away from the dealership on a good day, so I would like to get everything in order before I drove to the dealership. She said she ran my credit and they had several lenders ready for me to choose from and she told me what documents to bring, so we could finalize the paperwork. When I arrived, no one had heard of Betsy. You could tell that they are in the practice of "bait and switch." Her "partner," Mo was telling me as soon as we took a seat that we may not have the car anymore because we get really busy and cars get sold. I told him I just drove 2 hours to their dealership and have been in constant communication with Betsy and she should have informed me if it had been sold and he immediately tried to sale me a new Nissan, which I did not want. He finally went to get the keys but he could not give me the deal that I already discussed with Betsy. I found myself constantly repeating "that is not what Betsy told me" and "that is not what I discussed with Betsy." Betsy told him nothing about what we had discussed, what car I was interested in or what my needs/requirements were. That was a huge waste of my time and half a tank of gas. I told her I lived over an hour away, that I am employed full-time, a single-parent and a Graduate student. So, my time is very valuable to me. She told whatever lie necessary to get me in the doors of the dealership. I mentioned that I did not see her on the company's "Meet Our Staff" page on their website and she continued to lie saying, "I am clearly under "meet the staff." I went back to the website again and she is not on the website. She just cannot stop lying. HORRIBLE EXPERIENCE! More

Stay away from their used car sales Stay away, stay away, stay very far away from their used car sales. Incredible that in this day and age there are still dealers who live up to every Stay away, stay away, stay very far away from their used car sales. Incredible that in this day and age there are still dealers who live up to every single cliche of the slimey used car sales person and actually run through their old bag of lame tricks. Where to start... Been looking for a mini-van, found one online at their site listed at a reasonable starting price so I called. Great, the van is still available so make an appointment to be there at 11:00AM to have a closer look. Person I spoke to said fine and they'll have it moved to closer area and ready. I get there at 11:00AM, and big surprise, none of the 10 or so employees have any idea about the appointment, but I'm welcome to have a seat at one of their tables and so-n-so will be happy to help me fill out a page long questionnaire about what I'm looking for, for how much, their financing options and all kinds of other things I have no interest in. I politely said "No thanks, I'm here to look at the one van and is it available?". So-n-so gets the information, checks with somebody behind the big desk, comes back and says he's going to go check the lot. He leaves to go check, and instead of just waiting at the little table I walk out a minute later to check the lot myself. I pass so-n-so as he's coming back in, he says "Yes, the van's right over there" and he continues back in saying he's going to get the keys. I ask if it's OK I go ahead and have a look at the van while he goes back to get the keys and he says "Sure" so I go have a closer look. The van looks fine and I wait for him to return with the keys. Guess what? They can't get the keys!!! So-n-so mentions the lock box with the used car keys isn't working right, but someone who can open it will be back in 10 minute, and invites me to come back in and wait. Oh, why not. I go back and that's when so-n-so's "manager" comes up with the "Hey, sorry about the wait, anything else we can show you?". Again I say no, I'm just interested in the one van right now That's when I mention I'm willing to wait the 10 minutes if our starting price is what's listed on their website? Manager-man asks me how much that was, and I tell him. He get a real blank look on his face and say's he'll be right back. Goes to the big desk for something, comes back pretty quick and says blah, blah, blah about the listed internet prices do not include the $1800 additional fees. I didn't say anything out loud, but you all know what I thought. I told him I'm well aware that there would be taxes, state inspection, license and reasonable doc fees in addition to the listed price, but where the heck does it say on their website or online listing anything about an $1800 fee??? He insisted it's there some place, maybe just real small, but it's there. I asked him to show it too me and he said sure. Now guess what? manager-man walks around a bit, comes back and claims he can't find a terminal or computer anywhere that has internet access. What a clown. I took out my phone, pulled up the online listing and asked him to show me where the mention of additional fee was. He took one look at his van in the add, walked away and never returned. There's quite a bit more to this story, but I'll end things saying the keys magically showed up a minute after manager-man walked away, I test drove the van and was not crazy about it. They eventually offered to let me have the van at the online listed price plus a proper tax, license, inspection fee, but I said no thanks. More

wendyj This was a great experience; started with the first phone call with Alvin, all the way to the following day driving off in my new car! Thank you all s This was a great experience; started with the first phone call with Alvin, all the way to the following day driving off in my new car! Thank you all so much for everything you guys did for me Chris, Shawn and Chad...I'll be back that's for sure More

Amazing Chris was beyond amazing!!!! Through out my whole process when I wasn't able to come to the dealership he did all the leg work for me and worked aroun Chris was beyond amazing!!!! Through out my whole process when I wasn't able to come to the dealership he did all the leg work for me and worked around my schedule when I went to get my car all I had to do was sign my papers and I was OUT! The car was beautiful would recommend him to anyone!! More

Excellent Experience!! Central Houston Nissan is an outstanding dealership dedicated to customer service and excellence! I purchased a 2014 Nissan Pathfinder and absolutely Central Houston Nissan is an outstanding dealership dedicated to customer service and excellence! I purchased a 2014 Nissan Pathfinder and absolutely LOVE it! Chris Bennett helped me find a vehicle perfectly suited for our family and Demarcus Phillips, sales manager, help ensure the price was within our budget. Rolando Murillo, in the service department, also made sure our needs were met when servicing our vehicle. I highly recommend this dealership if you are looking to purchase a Nissan! More

Poor Sales Tactics I took time off my job to drive an hour, one way, to come to a scheduled appointment to inspect a used truck that had been discussed. When I arrived, I took time off my job to drive an hour, one way, to come to a scheduled appointment to inspect a used truck that had been discussed. When I arrived, I not only found out that the truck had been sold, but to make matters worse, it was not a recent transaction. After texting with Betsy yesteday afternoon (the day before the appointment) and specifically requesting her to notify me if the vehicle was no longer available, she said okay. The dealer not only did not have the truck I had an appointment to view, but they had no other inventory in stock. I am very displeased with the customer service and lack of professionalism that was provided to me. I took time off of my job to look at a specific vehicle and Betsy had no courtesy towards me and the time that was taken away from me due to the dealer sales tactics. I rarely get upset enough to write an email about bad customer service, but this behavior is unacceptable and should not be tolerated by management. No one should have to put up with this kind of aggravation. Buyer beware and just deal with the salesman on current inventory. More

buying new car Saleman is nice, (Mr. Benson) Financing Dept. ( Mr. david Le) very kind...We're Happy with the deal...If we need new car, we will come here again ! Saleman is nice, (Mr. Benson) Financing Dept. ( Mr. david Le) very kind...We're Happy with the deal...If we need new car, we will come here again ! More

Poor customer service! Had to call 4 times to be able to get through. Receptionist kept putting me on hold, and I could hear laughter in the background. I just needed some a Had to call 4 times to be able to get through. Receptionist kept putting me on hold, and I could hear laughter in the background. I just needed some assistance to get an extended temp license plate since the one that came with my new car is about to expire. Would not recommend this dealership at all. I've had other issues with them and regret buying my car here, should have gone to Sterling McCall, which is closer to where I live. More