Central Houston Nissan

I started looking at cars on the Baker Nissan website. I wanted to know answers to questions I had on the Nissan Versa. I wanted a car less than $20,000 brand new not used. I was connected to Shurhonda Fi wanted to know answers to questions I had on the Nissan Versa. I wanted a car less than $20,000 brand new not used. I was connected to Shurhonda Fitzgerald. She answered my questions every time I thought of something I wanted to know about the car. She also told me that there was a silver 2013 Versa there. I asked many questions online because I had cancer and it left me with a permanent trach and physically unable to speak. After getting enought information on the car, I knew I had to go over and see the car. I ask a friend to bring me. I explained to Shurhonda about my previous wreck in which my car was totaled. She offered to come and pick me up to bring me to Baker Nissan. I knew then I had to go see her and buy that car that day on July 10, 2013. I felt at that moment that I did not want to let her down and not come there. When I did get there, several sales people met me, my sister, and my friend outside. But at the door inside was Shurhonda and I knew it was her never seeing her before. Shurhonda introduced us to Corey Veal and told us he would be helping her. They were very patient reading my input on my dry erase board which is my mode of talking now. Together they were the friendliness people I had ever met when purchasing a car. We went back and forth about the price. Shurhonda was on her job getting the price I wanted. Cory was there giving advice and so charming. I felt like had known them forever. My paperwork was carried to Tony Marinoni, the financial manager. I got a little nervous thinking this price is going to be more per month than I wanted. When I went in, Tony was so very nice and I was at ease. I got the finance rate I wanted and then some. Corey made sure my 2013 Versa was ready for me to take home. To me it was a dream coming true since I had been without a car so long and had to use public transportation being out in the Houston summer weather. What I got out of this experience is anyone can sell cars. But what really sells cars is how people are treated when they meet the sales people. Some come off like the "shark" out to snag you without any feelings toward the customer. Unlike my sales people, Shurhonda, Corey, and financial manager Tony, I felt very warm and throughly satisfied with them, the car, and this dealership. That is what makes a "great" experience when people who go out of their way to make you truly satisfied you made the right decision to purchase their product. More

I started the sales process on the Saturday before the July 4th holiday and completed it on the 2nd. I had seen Chris Bennett's reviews on this site in advance and that was why I asked for him when I fir July 4th holiday and completed it on the 2nd. I had seen Chris Bennett's reviews on this site in advance and that was why I asked for him when I first contacted the dealership. After giving him an idea of the Murano I wanted, he was able to narrow the scope of the transaction by showing me a vehicle that was right on the money as to what I wanted. Unfortunately for us, one or two credit blemishes existed on our report which prevented us from getting exactly what had been showed. However, instead of throwing in the towel, Chris scoured his inventory and located a substitute which had all of the "must have" features. His feeling was that it was his job to help find us the best car he could for our needs given our attendant credit and that he would keep working on it until we found a way to get the job done. While all this was going on, Chris also went out of his way to introduce my wife and me to key personnel so that we would know someone at Baker in each department that we might come in contact with. I caught myself apologizing for the amount of time I felt like he was spending on us, but he kept saying that it was his job to take care of his customers and put them into the vehicle that would make them happy. When the deal finally did get done, he personally walked us through the service area and parts area to introduce us to people we might see in months to come during the life of the vehicle and had a chance to joke with some about common friends or backgrounds. I then had occassion to visit with him briefly on the 4th for him to show me how to operate a couple of other features and, sure enough, he was there and helped me program things in no time. I think it is important to note to the reader that I'm not a spring chicken and over time had purchased new vehicles in Ford, Chevy, Olds, Buick, Toyota and Chrysler dealerships but had never purchased a Nissan until I read the outstanding reviews in Consumer Reports. Now, because of how much we like the handling and drive of the Murano, Nissan will be the first place I ever look. Moreover, given my experience with Chris Bennett, my first call will always be to Chris at Baker Nissan. If Chris can't get you fixed up, then it probably isn't the right to time to buy...it's that simple. More

Car price was lower than other dealer of Nissan. When Car price was lower than other dealer of Nissan. When we call first time, Mr. Paul Morgan was very kindness. And he proposed best price immediately. Car price was lower than other dealer of Nissan. When we call first time, Mr. Paul Morgan was very kindness. And he proposed best price immediately. More

As a single woman, I had just been taken for a fool at another dealership and was looking for some kind of salvation. Luckily, I was recommended to go see Chris Bennett at Baker Nissan South. The moment another dealership and was looking for some kind of salvation. Luckily, I was recommended to go see Chris Bennett at Baker Nissan South. The moment I arrived he made me feel at home and after explaining my situation I could really tell he genuinely wanted to help me find the best deal. He made my dreams come true by putting me in a car that was not only amazing but it met all of my needs and then some. When it was time to close up the deal Mr. John Mesa was equally as supportive and helpful. The best part is that I left feeling like a was a part of the family at Baker Nissan South. Since buying my car, Chris has kept in touch making sure that everything is working out well with my car and ready to answer any questions I still might have. With all of this being said, I more than highly recommend seeing Chris Bennett at Baker Nissan South. He made what I thought was impossible, possible for me. More

During our visit to Baker Nissan South, we were provided During our visit to Baker Nissan South, we were provided with profession service. During the closing of our car buying experience it was discovered During our visit to Baker Nissan South, we were provided with profession service. During the closing of our car buying experience it was discovered there was significant hail damage to the vehicle which we were not aware of. Ed Jackson and his sales manger were able to locate another vehicle on a different lot. Ed personally went pick the vehicle up himself and returned to the dealership so we could have the car we wanted. More

Mr. Bennett delivered as promised!!! My husband and I are so grateful to have meet Mr. Bennett and have him assist us with the purchase of our 2013 Nissan Pathfinder... Mr. Bennett delivered excellent custom so grateful to have meet Mr. Bennett and have him assist us with the purchase of our 2013 Nissan Pathfinder... Mr. Bennett delivered excellent customer service and really took an interest in our choice not the dealers. Great salesman, great gain! The truck is awesome..... More

Having visited several dealerships in last few weeks, it quickly became blatantly clear that Baker South operates with a very different approach to customers and I felt both respected and cared for as a cus quickly became blatantly clear that Baker South operates with a very different approach to customers and I felt both respected and cared for as a customer right from the beginning. This started with trivia like being offered bottled water all the way through to the sale completion where my new vehicle and papers were delivered to my home (I am disabled). The pricing was very fair, unlike other dealers some of whom even try and lie about Blue Book values - what an insult! Even the manager at Baker Nissan, Paul Morgan, came out to visit with me, as did the finance manager, Nino. Most importantly, if you are shopping for a vehicle, then I can totally recommend you call Chris Bennett on 281 350 3666. He is as an awesome person, and thus an awesome person to work with for your transaction. [I should probably state: I had never me him before 3 days ago, and I have no financial or employment relationship with Baker Nissan! This is an impartial customer review. ] More

Chris was a very nice and enthusiastic person that made the whole car buying experience very easy. When we called on the phone Chris gave us the information of what the car would cost and he came through w the whole car buying experience very easy. When we called on the phone Chris gave us the information of what the car would cost and he came through with everything he had offered. Overall Chris is a pressure free car salesman that makes the car buying experience very smooth. More

Emailed and informed dealership I wanted to be ~$30,000 off the lot price. Ended up with $37,000. Long wait on Finance. Total wait time = 4 hours. Air conditioning wasn't working on salesman area - no off the lot price. Ended up with $37,000. Long wait on Finance. Total wait time = 4 hours. Air conditioning wasn't working on salesman area - no thought to get fans for the customers so they wouldn't be uncomfortable. Good salesman (Ejolley) and great car. Vehicle was washed but still had bird dropping on a couple of spots. More

I am extremely disappointed in the service I received 6/17/2013. The appointment was scheduled over 12 days ahead. Said it would take the day to get the work done when it was dropped off at 8am. Aft 6/17/2013. The appointment was scheduled over 12 days ahead. Said it would take the day to get the work done when it was dropped off at 8am. After requesting it I was given a ride to my office so I could continue to work while the work was being done. I had to call at 3:30pm to inquire about the progress of the car. He told me it was just being brought into the shop and it would be done by 5pm. I was shocked telling him it was scheduled 12 days ahead of time and I needed a vehicle for meetings I had that night. I called again at 5pm and the car was not finished. Finally I got him to get me picked up and into a loaner car by 6:30pm making me late for my meeting I told him I had to be at. The next day I did not receive a call until 2:30pm saying the car was being finished up. I did not get my car until 4:30. After getting the car back I noticed part of the door was not put back together properly. On top of that they charged me for the oil change when I had a free oil change because I got the car there. ***DO NOT recommend this dealer ship for any service work. More