Certified Benz & Beemer

Very easy to work with We were very pleased with the transaction. All questions were answered with lots of pictures sent with detailed descriptions. Very comfortable working We were very pleased with the transaction. All questions were answered with lots of pictures sent with detailed descriptions. Very comfortable working with Kory and Peter. All in all a very pleasurable experience with the dealership. More

Great Experience With Mike. He was friendly and made me feel taken care of and that I could trust the work would be done as requested though the warranty With Mike. He was friendly and made me feel taken care of and that I could trust the work would be done as requested though the warranty More

My worst buying experience ever ! Ok this is my experience with certified Benz n Beemer of Scottsdale. I was excited to buy the 2010 Dodge Viper ACR they had for sale, so on 8/12/2017 Ok this is my experience with certified Benz n Beemer of Scottsdale. I was excited to buy the 2010 Dodge Viper ACR they had for sale, so on 8/12/2017 when I arrived at the dealership's pre owned showroom I saw the car and was greeted by a courteous salesman, Floyd. After briefly looking over the car I took it for a test drive and when I arrived back at the dealership, I made an offer approximately $3000 below their asking price and it was quickly rejected with a response of the asking price. I reluctantly agreed and offered a down payment and signed a deal. While I was waiting for the powers that be to decide what to do next, I observed another joy riding looser customer, referred to by the salesman as an "xxxxxxx" take it for a joyride. I was very unhappy with this and voiced my concerns. They excused it by saying my deal was not accepted as of yet, not cool ! After all the usual long waiting and the car spending time in the service department for who knows what, I finally signed off on it and took it home. Over the next 6 weeks while waiting for my plates and registration I did a complete inspection of the car top to bottom. I discovered that the dealership neglected to have the car serviced and inspected or even smog inspected ultimately delaying my registration and plates to be delivered which I still haven't received to date (10/7/2017. I had to do an oil and filter service as well as lube all the lube points which all showed severe neglect. I also had to replace the both rear swaybar end links because the old ones were destroyed. I had to also replace the parking break pads because they were worn almost to metal and the parking break was barely useable. I had to replace both windshield wipers because the old ones were badly torn. I had to replace the valve cover gaskets because oil was leaking on to the exhaust and caused smoke to come from the burning oil which could cause a fire. I also noticed the clutch slipping and making noise as well which I mentioned but no response. I had to completely wash and detail the engine compartment and undercarriage because of all the years of grime build up. These are all things that the dealership should have detected and corrected during the claimed 200 plus point inspection required by the dealership. I have spent in excess of $600 in parts and labor to complete all of these issues the dealership should have done. I have contacted the dealership regarding these issues and I ended up having to get my own smog inspection and drive across town back to the dealership to hand off the smog inspection so they could complete the vehicle registration. I then sat and spoke to the service manager about all the issues and ultimately received two checks. One check for the smog inspection and one for about a third of what I spent in time and money. There was no other offer of compensation for my time and labor spent. I expected much more from a dealership selling that caliber of cars, however they are no different than any other auto dealership that seeks only to make a dollar and not a satisfied returning customers. The managers I spoke to should of just said bring the car back with a list of concerns and repairs and we will fix everything at no cost and provide you with a loaner car and a store credit. I shouldn't have to complain like I have to get the minimal amount of response received. I can only hope they reach out to me and make things right beyond my expectations. Dalton. UPDATE : 10/25/2017 ***** Things have changed a bit since the date if this review. Jack Schneider of Certified Benz and Beemer has contacted me personally and has offered a solution to make my buying experience a more acceptable and enjoyable experience as well as make up for any shortcomings on the dealerships behalf. I greatly appreciate the personal attention and solutions offered by Mr. Schneider and his dealership. I have since had a change of heart and want to revise my rating of Certified Benz and Beemer. I want to thank Jack and Tyson for their taking the time to make me a satisfied n happier customer. Dalton Vaughn UPDATE : 11/8/2017 Well I am beside myself. I took my car back to certified Benz n Beemer of Scottsdale for the proposed repairs and solutions offered by Jack and Tyson and it has been a complete nightmare. My car was returned back to me damaged and with less than substandard work and repairs. So then they offered to fix it again and correct the mistakes and still the same substandard work and attempt at repairs. My car was returned to me today and my car was not repaired correctly by a long shot even after Benz and Beemer of Scottsdale had it and sublet the repairs for 9 days. No return call from Jack or Tyson to ask if all went well. I am even more unhappy than in the beginning and expect nothing but silence from Jack and Tyson of Benz n Beemer of Scottsdale. Dalton Vaughn More

Exactly How It Should Have Been My encounter with CB&B went exactly as it should have. I located a desirable car on the internet. When I visited the dealership, the car was exactly My encounter with CB&B went exactly as it should have. I located a desirable car on the internet. When I visited the dealership, the car was exactly as advertised and very fairly priced. My salesman, Jeff Hallenbeck, appeared scrupulously honest. I was most impressed by the way he was absolutely clear that he didn't know certain things about the car, but was always ready to find the answer for me. When it came time to process the purchase, it was a quick and efficient transaction, free of high pressure tactics around dealer add-ons and extended service. I would be more than happy to deal with CB&B and Hallenbeck in the the future. More

Great Service Another awesome service trip at Benz and Beemer. Mike took great care of us. If you want a great experience and good work at a fair price go see Mike Another awesome service trip at Benz and Beemer. Mike took great care of us. If you want a great experience and good work at a fair price go see Mike. More

LEXUS I purchased a 2014 Lexus IS350 from this dealership and I am in a different state. The guy I dealt with reassured me that if I didnt like the color o I purchased a 2014 Lexus IS350 from this dealership and I am in a different state. The guy I dealt with reassured me that if I didnt like the color of the car when I got it that he would come back and get the car. The lady I dealt with regarding the paper work of financing it and getting the car shipped to me was AMAZING. She worked hard to get me the car as quickly as possible and she even saved me $200 in shipping. I would recommend to anyone to purchase a vehicle from this dealership More

Best car buying experience ever I bought my car from Jeff Hallenbeck and found him to be honest and straight-forward. This was a low-stress transaction which I was not used to after I bought my car from Jeff Hallenbeck and found him to be honest and straight-forward. This was a low-stress transaction which I was not used to after buying cars from other dealers with a more confrontational style. Jeff was really interested in helping me to find the right car at the right price for me. If you're planning on buying a car I'd call Jeff and let him go to work for you. More

Understanding and Accomodating I had to cancel my car's oil change 3 times and Michael was never frustrated with the cancellations. Very accomodating staff! My schedule is extremely I had to cancel my car's oil change 3 times and Michael was never frustrated with the cancellations. Very accomodating staff! My schedule is extremely busy and I was able to get in early and get out quickly. More

The Professional When I arrived at CBB I was greeted my Arturo he was polite and offered to show me around he is knowlegdeable and is patient on helping me find what I When I arrived at CBB I was greeted my Arturo he was polite and offered to show me around he is knowlegdeable and is patient on helping me find what I needed Thanks CBB! More

Pleasant environment to buy a car without hassle This was my first time buying a car at Certified Benz and Beemer. I was surprise to hear that all the price was set on the car and negotiation is not This was my first time buying a car at Certified Benz and Beemer. I was surprise to hear that all the price was set on the car and negotiation is not required at buying the car at CBB. My salesman Kory was kind enough to make a wiggle room on the price so I can purchased the vehicle within my budget. He was very pleasant and I did not feel any pressure from him to buy the car. Everything was straight forward. My positive word will be out to others about CBB for sure. I also like to mention Chris who was in finance that he was excellent in explain the other option and no pressure on me to buying the options. It was very pleasure deal with him also. I am waiting for Kory to call me on couple items to take care on the car on we owe note. Once it is take care in future then I am very pleased with everything on buying car experience at CBB. More