"DO NOT BUY FROM THIS DEALERSHIP!"
- Ryan Bendinelli
I purchased a 2003 Jeep Wrangler on August 14th. The salesman was great, no pressure to buy. There were a few things wrong with the vehicle. For starters, it needed parts for the evaporation system so it could pass emissions. Secondly, it was not fully "checked" by the service department before it was even put out on the lot. Third, the vehicle was not detailed. Fourth, the tires on the vehicle were not calibrated to the vehicle. Lastly and most importantly, the speedometer wasn't logging mileage nor was it showing the MPH. After 3 days of having possession of the vehicle, I brought it back to be fixed. I spoke with the owner, Jack Schneider whom seemed concerned at the time. He said that it would all be taken care of and apologized for the situation. After, 29 days, yes 29 days, I finally received the vehicle back and was told that the problems were all fixed and everything was checked by the service department. Guess what? The speedometer still isn't working. The mileage still isn't logging. I recorded the speedometer while I was driving for 5 minutes and nothing. I stated to Jack and the service department that i was starting to think that the miles on the vehicle, weren't the actual miles. I have literally owned the vehicle 5 days, already made a payment and there's still a problem. I called the service department and left a message, called looking for the owner Jack, who is conveniently out of town for the 2nd time now and left a message for the store manager with no reply from anyone. When I brought the Jeep back for a 3rd time, the problems were looked over and I was told they were fixed. Guess what?! After a month of having the vehicle back, the speedometer wasn't working again! The only bright spot was Brian and Val in the service department. I could yell that they were embarrassed by the whole situation, especially since I had to bring the Jeep back 3 times and the problem still wasn't taken care of. To this day, I still have countless video recordings of the speedometer not working while the car is driving. After coming from a family that has owned car dealerships for over 50 years in Chicago, I have never experienced anything like this as far as the incompetence to service a vehicle before selling it. They said thst the vehicle was checked, but if thst was the case, they would of noticed the speedometer (since it was broken during my test drive) and that there was definitely a "death wobble" problem with the alignment. I will not recommend anyone purchase a vehicle here. This dealership only cares about making a sale rather than customer satisfaction. Very bad car buying experience. I then received a call from "Tyson" the Service Manager stating that the dealership wanted to make up their bad service to me. I informed them about the broken soft top that the Wrangler had when I purchased it. He said that , "If the dealership were to purchase a new soft top/kit for the Jeep, would I take down the negative review?" I agreed that I would take down the review and write a positive one. He said that he was going to get back to me with the details. I waited over 2 weeks for a phone call, which then I called Tyson. I left not just one message, but 2 asking what was going on with getting a new top. He said that he was going to call me back with information he was waiting on. He then said that the parts were "discontinued", to which they are not. I mentioned that he could purchase the parts through Auto Culture in Phoenix, whom specializes in aftermarket car parts. He asked me to call and get the price for him, which I did. I then called him back with the owner of Auto Culture's phone number and said that he needed to speak with him, not me. I then received a phone call another 2 weeks later, asking for me to call him back. I did, leaving a message for Tyson to call me back. Another week and a half goes by with, not hearing a word from Tyson or the dealership. I called Tyson and finally spoke with him. I asked what was going on with the parts, and he replied, " The Used Car Manager said that the price for the parts was too much to spend for a used vehicle." Tyson said that he would split the parts with me. I replied with, "no." That was it. Ridiculous. The customer service from this dealership is a JOKE! I had to keep calling and leaving messages with no reply until I luckily called at the right time. I doubt the owner, Jack Schneider even knew that this was going on. It's hard to believe that Jack would hire people that have no clue about customer service. DO NOT BUY A CAR FROM THIS PLACE! They do not know how to treat their customers. You're literally waiting on complete idiots to call you back for answers. Tyson couldn't even call me back to let me know that they weren't going to pay for the parts. I had to call him to hear it. Why would I split the cost for parts, when all of this could of been avoided when I originally purchased the vehicle in the first place?! They
could of had a new top on the Jeep before they put it out on the lot! The funny thing is, I just spoke with Auto Culture for the parts, and I was told by the Service Manager, Tyson, that Auto Culture told him that the parts were all on back order, which they ARE NOT. LIES, LIES, LIES.....The parts would get there in 2 weeks. More lies from this dealership. They lie to avoid the problem. WORTHLESS! Customer Satisfaction Award in 2015? Yea, right.
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