"Excellent customer service"
Jesus went over and above to ensure we were happy with our purchase. We appreciate the time he spent to take care of our concerns. He was diligent and dedicated to provide the best customer care and experience.
Thank you so much for the sale of my Gl450 two years ago and the recent routine and unexpected service. From price, prophisionalizum, curious and accommodation, you give a hole new outlook to the car business. I will continue to deal with you and recommend you to all that ask. Best wishes.
"Required Service + Noise"
I brought my 2015 Jeep Grand Cherokee in fo it's required service and also asked Mike about a noise I heard in the back when driving. The tech tried everything he could think of to resolve the issue to no avail. Mike asked for a day with the vehicle to resolve the issue and I will be scheduling that in the next week. They are very meticulous in their work and always strive to provide outstanding customer service. I would recommend Certified Benz and Beemer to everyone!
"Great service this is my second purchase!"
Second purchase here with Danny and he made the difference and is the reason I went back. Staff was also great! I'll be back.
"Commitment to customer service"
Very professional experience. Like the way that they conduct business and care about the customer. Not something you find very often and is so greatly appreciated.
"Very focused on customer service and customer experience"
- Brigham Willis
Great dealership, very low to no pressure sales. Reasonable prices, minimal hidden add-ons. We had bought a car the previous year that had a lot of mechanical problems (not through their fault), and they helped us replace the car and worked with us very well through a difficult process. Sales, finance, even the owner spent time with us and made sure everything came out well for us. Very professional and helpful.
Other Employees Tagged:
, Juan Garcia
" service/parts department"
We Highly recommend using Juan in the service department for all your needs. We did have some minor issues/concerns that were handled immediately by the owner himself!
Other Employees Tagged:
"14 Jun 2018 - Great experience in buying a vehicle "
- FJ Guy
There was a communication incident that they had which made the vehicle not ready for me to pick up and drive home. From the owner Jack to Marissa, Floyd, Travis, Matt, and Scott, they stepped up and explained the situation, and paid for my plane flight as well as shipping my vehicle across country to my residence. Though I’m traveling back, and have to wait for my vehicle, they did a superb job mitigating the situation the best way possible; they kept customer service as their top priority and I appreciate that. The last option of their first class service is once the vehicle arrives, if I don’t feel the car is meeting my expectations, they will come pick it up and ship it back. I wholeheartedly appreciate their stellar service and strongly recommend people to buy from their dealership.
"Problem fixed "
After displaying some frustrating due to an issue with my warranty i was upset with this dealership, come to find out it wasn’t their fault. Fortunately the owner Jack Schneider heard about what was going on with my situation and like a true professional asked to speak with me in his office. He explained the whole situation in detail about what was going on with the warranty company and the claims filed. He showed compassion and really listened to what i had to say, it showed he cared about his customers. After a good 30 minute talk, We agreed on a deal and he had my car get fixed. 5 minutes later after that discussion he had a loaner car waiting for me and ready to go. The next day i picked up my car with no issues, quick and easy. Everything has been running smoothly since. Thank you Mr.Schneider for all your help.
"I got exactly what I wanted"
I have never bought a car out of state, let alone not even seeing it in person. I emailed the dealership and spoke to Jamie. He took pictures of the 2015 Corvette Z06 and sent them to me. He then followed up with a video walk-around of the car. It was gorgeous. When I asked Jamie about any imperfections he stated there was a small chip on the front bumper (this chip turned out to be very, very small, but I appreciate the attention to detail). I worked with Jamie to get the purchase going. He handled everything and offered me financing. Jamie spent quite a lot of time working with me to get everything just right. The documents were sent over night to me, and I sent them back the next day. The car was then shipped and arrived a few days later. Perfect condition, I love it. I then asked about an extended warranty on the car, and they offered me one what was better (and less expensive) than any other warranty I could find online. I highly recommend this dealership, and although im sure all the salespeople here are great, I recommend working with Jamie. He made this an easy and enjoyable experience from the initial pictures to offering financing, and all they way to delivery and offering an extended warranty.