"Best Scottsdale Auto Dealerships"
- Charlie Knox
From service to sales, Certified Benz and Beemer is as good as it gets. I purchased a Toyota 4Runner a few years back and it has been nothing if not spectacular. I have had service performed by the dealership and the experience was exemplary. From the ownership to lot attendants, CB&B will have my business, 4ever. As well, when asked who I would suggest as a dealership, they are always the first group I mention to friends or associates. Lastly, I have been a member of USAA for over 25 years: The fact that CB&B is part of their Car Buying Service speaks volumes as to their trustworthiness and the value of the vehicles they sell.
"Service issue but easily fixed by the Jack and Andy"
I bought the car in October 2017 and since then, the service department is taking me around. From the 1st week, I told them the AC stinks. I brought back the car and supposedly, they changed the filter and deodorized it. The problem didn't go away. I gave up on it for a while. They sent me an email to remind me the service and I brought the car for it. Now, keep in mind that when you buy any car, you are paying an extra $800 for the first year to get a free service, detail and loaner. I bring the car, they do not have a loaner, they just changed the oil. No tire rotation, no detail, nothing but changing the oil. Expensive oil change... I was looking at buying another Mercedes CLA 250 but now, it won't happen. I do not recommend buying a car there. As for the smell, I still have it, they won't do anything unless I pay for it, even if I reported it from the beginning. Great customer service... After the little issue, Jack Schneider, the owner called me and wanted to understand what was going on. I explained and within the hour, he took care of the problem. He sent me someone to pick up the car and left me a loaner. He explained what he was going to do to get rid of the smell and make sure the car get back to me in perfect condition. And he did the day after. Thank you for a wonderful Customer Service. I will come back soon to get another car.
"Danny is AMAZING"
No pressure, very easy to work with, and great selection of cars. I found the PERFECT CLA 250 and had it in my garage within 24 hours. Great, quality people at this dealership. No place compares!
"Good car, great customer service from the owner"
Purchased a car, site unseen. Jack was really helpful and responsive in assisting me to repair some damage from shipping and making sure I was happy with the purchase.
"EXCELLENT EXPERIENCE "
- Bree L.
Typically you expect to get the run-around on a car dealer lot but at CBB I felt very comfortable. Everyone I dealt with was professional and polite. But more than that everyone was knowledgeable, experienced and were truly interested in giving me a great experience. Jack the owner introduced us to Andy who was my sales specialist. Being in sales myself I was impressed that Andy took the consultant approach with me to determine what car was right for my personal needs. While taking delivery I found a small problem with the car and even that was a great experience. Randy and Steve in the service department made it a priority to get that taken care of immediately to my satisfaction. Very impressive indeed. I will refer friends and family to this dealership with confidence!
"my favorite car buying place"
the inventory is first class and the personnel selling the vehicles are in the same category. multiple buying experiences fron this dealer and the treatemnt received just keeps getting better and better.
Great place to buy a vehicle. No pressure they let you make up your mind on your time schedule. Been buying vehicles for eight years and they call you by name when you come in even if its been months.
"Excellent Customer Service"
As a single woman navigating the used car market alone, I was extremely pleased with the sensitivity and respect I experienced during my first visit to this dealership. I returned for the second time with my son who attends college and needs a good used car now. I was pleased with the appearance of the site and the well-stocked customer lounge. Most of all, I was impressed with the vast inventory, excellent customer service, and the high quality vehicles available fast as there is so much you can do online before finalizing your purchase—no pressure!
"Initially I was very happy with my truck...not now. "
I originally gave this dealership a high rating. I was very happy with how they handled everything...in the beginning that is. Within less than a month I started noticing a problem with my transmission. I took it back and they told me nothing was wrong with it. So a few months go past and i take it to another dealership for a safety recall item. When the mechanic put the truck into gear he noticed a problem with the transmission is well. He checked the tranny fluid (closed system) and found metal flakes in tranny fluid. I called the dealership again and spoke to the owner who told me to bring it to have it checked. I also brought with me the tranny fluid with metal flakes in it. THAT alone should have been enough for them to supply me a new transmission. Again the service person told me nothing was wrong with it. I asked to see the owner but of course he was out of town. I called and called after than numerous times and was told they would do nothing about this. That is how this has ended. I would never recommend this dealership because they do not back up their vehicles that they sell. Apparently they will sell you anything but not be responsible if something goes wrong.
"Thank you for fixing my BMW "
Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just keep coming back.
Michael in service did a great job and finally found what was wrong! The engine light is finally gone and hasn’t come on for over 2 months. 😁 I will always take my car to him for all of my servicing for now on!
Thank you Michael and your team of great mechanics!