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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,618 Reviews

1,618 Reviews of Certified Benz & Beemer - Service Center

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January 28, 2018

Excellent service Just had my BMW in to be serviced for 50K maintenance. Randy went above and beyond throughout the experience. From having all of the paperwork compl More

by KatWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wood
Jan 28, 2018 -

Certified Benz & Beemer responded

Dear Kat: Thanks so much for the 5 Star review! We really appreciate the feedback regarding Randy's excellent customer service in helping to make your experience so fantastic. We are grateful for you choosing CBB for your maintenance needs and look forward to helping you again in the future.

January 28, 2018

Jack was professional and helpful. Jack (owner) was professional and helpful and stepped in to help with an issue that I had with service. Thanks to Jack for following up with me and ma More

by Cailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2018

Great service Very friendly and laid back! Got me in and out quickly! Kept in touch while we were waiting for a part to come in!! Everything was top notch More

by Averydishon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 27, 2018 -

Certified Benz & Beemer responded

Dear Averydishon: Thanks so much for sharing about your top notch experience working with Callin and the CBB Service Department. We appreciate your business and look forward to the next time that we can again deliver great customer service for you.

January 26, 2018

The only place to bring your car for service. Thank you benz n beemer for always taking good care of me. I bring both of my cars here for service and I'm always happy with the level of customer se More

by Jgt92
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve, Mike Miller
Jan 27, 2018 -

Certified Benz & Beemer responded

Dear Jgt92A: Our top priority is customer satisfaction and your great feedback regarding Mike and Steve's customer service reaffirms our efforts at treating our customers with outstanding service. We are delighted that you continue to bring both of your vehicles in for service and that you are always well taken care of. Please let us know when we can be of assistance to you again in the future.

January 26, 2018

Certified Benz & Beemer=100% Satisfaction We have purchased several vehicles from this dealership and have never been disappointed in any area of it we’ve experienced. We have always purchased More

by Lorlor218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wood
Jan 28, 2018 -

Certified Benz & Beemer responded

Dear Lorlor218: We really appreciate that you took the time to share with our customers your multiple experiences with Certified Benz & Beemer, both with Sales and with the Service Department. The CBB Advantage package, which includes amongst many features, the oil changes that you mentioned is a wonderful bargain. We are delighted to hear that you appreciate that feature and that working with Randy in the Service Department has been such a pleasure. We are very grateful for your continued business and look forward to the next opportunity to assist you.

January 20, 2018

Service and body damage repair Although the repair took longer than I expected, the results look amazing. Collin was accommodating. BMW N. Scottsdale is MUCH closer to me but the re More

by Insurancechick
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 20, 2018 -

Certified Benz & Beemer responded

Dear Insurancechick: We are so glad that you appreciated our affordable prices and that it was worth your time and effort to come to CBB for your recent service and body damage repair. Thank you for choosing CBB and please let us know when CBB can assist you again.

January 19, 2018

Great service, no problem with my extended Warranty Michael Miller was my service rep. He did a great job. Always kept me advised. He had a good loaner for me. The problems with the car were fixed a More

by jimr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jan 19, 2018 -

Certified Benz & Beemer responded

Dear jimr: We do strive to provide our customers with outstanding service and appreciate your kind words regarding Michael Miller in that regard. We are delighted to hear that your recent work was covered by your extended warranty. Thanks for your continued business and we sincerely look forward to your return visit.

January 18, 2018

Excellent work all around Experience was smooth and timely. Collin in the service department did a great job and made it very easy to understand the issues and what needed to b More

by Ta7200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 19, 2018 -

Certified Benz & Beemer responded

Dear Ta7200: We really appreciate that you took the time to share your feedback regarding Collin's excellent customer service and how smooth and timely the work was performed for you by CBB's Service Department. Thanks for choosing to use CBB and please let us know when we can assist you again.

January 13, 2018

Jake's BMW repair Collin was very helpful with the repair on our car. He was easy to get a hold of and answered all of our questions. He kept us updated on the progress More

by Chrisnors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 17, 2018 -

Certified Benz & Beemer responded

Dear Chrisnors: We really appreciate you taking the time to share your feedback regarding Collin's helpful customer service with us. Thanks for choosing CBB for your maintenance needs and please let us know when we can be of assistance to you again.

January 10, 2018

Professional, Courteous and Prompt, well Done! Servicing my auto felt like Michael's only obligation. He was on top of it at every turn and made me feel welcome and cared for at every turn. I will More

by cbrechler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jan 13, 2018 -

Certified Benz & Beemer responded

Dear cbrechler: We strive to provide our customers with outstanding customer service and appreciate your kind words concerning Michael's efforts. We are thankful that you selected CBB and look forward to helping you with your future maintenance needs.

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