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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,617 Reviews
Call Service Center (888) 553-7071

1,617 Reviews of Certified Benz & Beemer - Service Center

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December 06, 2024

The staff was very helpful and professional starting with Jocelyn and when it was completed. More

by Josepholesky814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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Dec 08, 2024 -

Certified Benz & Beemer responded

Dear Josepholesky814: Thanks so much for your 5 Star review! We are delighted that Jocelyn and the CBB team were able to take care of your needs in our Service Department. We appreciate your business and look forward to being there for you in the future. Happy Holidays!

December 04, 2024

Brian Sullivan in services is one of the best things at certified Benz And Beemer. More

by Romeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Al Taay, Bryan Sullivan
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November 28, 2024

Marcus got my tires replaced in one day. Got me back on road before the holiday. Great job More

by jsummers288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Certified Benz & Beemer responded

Dear jsummers288: Thanks so much for your 5 Star review! We are delighted to hear that Marcus and the Service team were able to get you taken care so quickly. Your kind words and support mean a lot to us. Please let us know when we can assist you again, whether in sales or in service.

November 27, 2024

The Service Staff at CBB has always kept their word regarding costs and time to repair. They maintain a high level of communication and let me know of unforeseen issues mid-repair. More

by Tide Roller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Certified Benz & Beemer responded

Dear Tide Roller: Thanks so much for sharing about how you have been treated by our Service Department when you have brought your vehicle in for service. We are grateful for your continued support and look forward to being there for you in the future.

November 22, 2024

I’ve worked with Brian many times and he’s always extremely helpful, transparent and straight forward. More

by Brenten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Report | Print
Nov 25, 2024 -

Certified Benz & Beemer responded

Dear Brenten: We love to hear from our repeat customers! Thanks for sharing how friendly and helpful Bryan is in our Service Department. We are grateful for your continued support and look forward to being there for you to assist with your future automotive needs.

November 21, 2024

Service is not cheap but it is excellent. My service advisor communicates well and the video of the car is greatly appreciated. More

by jedmoore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Report | Print
Nov 21, 2024 -

Certified Benz & Beemer responded

Dear jedmoore1: Thanks for your 5 Star review! We are glad that you found the work performed by our Service Department to be excellent. Your kind words and support are greatly appreciated. Please let us know when we can ever assist you again.

November 20, 2024

My first experience with the service department was excellent. My appointment was for an oil change but I every faith that when I need more in-depth service, I guy will be handled with knowledge and p More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Report | Print
Nov 21, 2024 -

Certified Benz & Beemer responded

Dear Dawn: Thanks so much for letting our customers know about your 5 Star experience with our Service Department. We are grateful for the opportunity to serve you and look forward to being there for you in the future.

November 15, 2024

Great place, Bryan was extremely proficient and helpful with the service and warranty on my GLE amg. More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Report | Print
Nov 17, 2024 -

Certified Benz & Beemer responded

Dear Marc: Thanks so much for the 5 Star review! We are glad that you appreciated Bryan's friendly and helpful customer service. We are grateful for your business and look forward to being there for you in the future.

November 15, 2024

They were amazing. Gave me a free service because of a misunderstanding and a ride.Wow! More

by Gdogvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2024 -

Certified Benz & Beemer responded

Dear Gdogvc: We are glad that you appreciated out amazing customer service! Thanks so much for your kind words and support. Please let us know when we can ever assist you again.

November 15, 2024

Took my car in for service for warranty claim through a third party after getting a fake diagnostic from another company and waiting over four weeks for work ti get completed. I Was greeted on the phone wi More

by rondye1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Report | Print
Nov 17, 2024 -

Certified Benz & Beemer responded

Dear rondye1: On behalf of Bryan and CBB, you are very welcome! Thanks so much for sharing your compliments of Bryan's integrity and outstanding customer service. He is a valuable member of our team, and we will be sure to share your comments with him. We are grateful for your high praise and support. We look forward to the pleasure of assisting you again in the future.

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