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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,618 Reviews

1,618 Reviews of Certified Benz & Beemer - Service Center

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December 03, 2018

Top Notch Customer Service Andy Manahl and Collin Moore really took care of me this past weekend! I had a couple of concerns and things going on with the vehicle as well as a co More

by DMBENZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore
Dec 04, 2018 -

Certified Benz & Beemer responded

Dear DMBenz: You are very welcome and thank you for sharing your feedback with us. It's great to hear that Andy, Collin and Peter were all so helpful with your recent purchase and follow-up. We are very grateful for your business and look forward to being there for you in the future, whether for service or when you are back in the market for your next vehicle. Happy Holidays!

November 30, 2018

Service related Came in for a oil change. Needed a cv boot. Mark was really good at getting the work done. Getting a car for me and letting me pick it up later. Thank More

by Desiree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
Nov 30, 2018 -

Certified Benz & Beemer responded

Dear Desiree: You are very welcome and thank you for letting us know that Mark was so helpful with your recent visit to our Service Department. We sincerely appreciate your business and look forward to helping you again in the future.

November 30, 2018

Service for my Mercedes My engine was running rough. Brought it in. Found out it needed a fuel pump. Mark got it covered by my service contract. Great service. More

by Digan Tanada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
Nov 30, 2018 -

Certified Benz & Beemer responded

Dear Digan: Thanks for the Five Star review! We are glad that Mark was able to assist you with the service you needed on your Mercedes. We appreciate your business and look forward to being there for you in the future.

November 28, 2018

Good service Brought my vehicle in for service. Mark was great in making sure everything was taken care of. Will be back to take care of the recommendations he pro More

by Jose V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
Nov 28, 2018 -

Certified Benz & Beemer responded

Dear Jose: We really appreciate your business and your kind review. It's great to hear that Mark helped to take good care of you. We look forward to the pleasure of assisting you again in the future.

November 27, 2018

Quality service people and sales people Service courteous, quality work and on time. Sales very helpful. Test drive a SL and 650 while my 911 was being serviced. Considering trade - time More

by N. Scottsdale Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore, Michael Gelbert
Nov 28, 2018 -

Certified Benz & Beemer responded

Dear N. Scottsdale Customer: Thanks so much for taking the time to share your feedback with us. We appreciate your kind words and look forward to the opportunity to assist you again when you are ready.

November 27, 2018

Scheduled service Took my car in for routine maintenance and was handled with quick, reliable service. Employees were extremely friendly and helpful, from start to fini More

by Mjw3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 28, 2018 -

Certified Benz & Beemer responded

Dear Mjw3: We are so happy to get your Five Star review! It's great to hear that the customer service was excellent and that your routine maintenance was handle so quickly. We are thankful for your business and hope to help you again in the future.

November 27, 2018

Mike Miller is AWESOME!!! I keep forgetting to leave our review to rave about how awesome Mike Miller is... Mike Miller is by far the best service advisor we’ve ever had. He More

by BMW2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 28, 2018 -

Certified Benz & Beemer responded

Dear BMW2018: Thank you for taking the time to compliment the outstanding customer service that you received from Mike. We will be sure to share your compliments with him. We are so grateful for your business and your recommendation of Mike and CBB to others. Please let us know when we can provide you with another 5 Star experience.

November 26, 2018

Service was great Always receive attentive service from this dealership. They even have a cubicle area where I can wait for my vehicle while I work on line. More

by Jodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 27, 2018 -

Certified Benz & Beemer responded

Dear Jodi: We appreciate your feedback on the great customer service that you have received from CBB. We are glad that you have been able to work in one of our cubicles while your vehicle has been serviced. Thanks so much for your continued patronage and we hope to be there for you in the future.

November 23, 2018

Service Mark D was great. Got my oil leak fix with the minimum of fuss. Got a car while my was in the shop. Great Job More

by Mary L Peck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
Nov 25, 2018 -

Certified Benz & Beemer responded

Dear Mary: Thanks so much for choosing CBB and for your 5 Star review! We are glad that Mark D provided you with great customer service. Please let us know when we can be of assistance to you again.

November 22, 2018

Shawn in the service department Smelled gasoline in my BMW. Shawn in the service department went the "extra mile" in explaining what needed to be repaired. When the service was com More

by robert24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Moen
Nov 25, 2018 -

Certified Benz & Beemer responded

Dear Robert: We really appreciate your 5 Star review and for taking the time to compliment the excellent customer service that you received from Shawn in the Service Department. Thank you for choosing CBB. We look forward to being there for you in the future.

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