Champaign Ford City

Nick and the crew at Champaign Ford City are great to work with. They are very knowledgeable and take the time to explain everything to customers. You can tell that they take pride in their jobs and care work with. They are very knowledgeable and take the time to explain everything to customers. You can tell that they take pride in their jobs and care about their customers' vehicles. More

Mat was a great help through the process. My questions were answered and the car was fixed in a timely manner. My questions were answered and the car was fixed in a timely manner. More

We’ve had great experiences from purchase through service. Jennifer in service is wonderful.Used Lincoln points to pay for service.Worked well. service. Jennifer in service is wonderful.Used Lincoln points to pay for service.Worked well. More

Excellent and fast service, friendly and professional staff. The shuttle service is very much appreciated. staff. The shuttle service is very much appreciated. More

I was not looking forward to buying a new truck, but the purchase was easy and straightforward. Mr. Collins found me a vehicle that met all my requirements. He was both professional and pleasant to work wit purchase was easy and straightforward. Mr. Collins found me a vehicle that met all my requirements. He was both professional and pleasant to work with. More

Absolutely wonderful experience! Bill Green made it as simple as possible to purchase a car. Love my new Nautilus! Bill Green made it as simple as possible to purchase a car. Love my new Nautilus! More

I have taken 2 personal vehicles here. The purchase of my current vehicle was great, the finance man was awesome. The detailing needs improvement. the back seats had what looked like explo The purchase of my current vehicle was great, the finance man was awesome. The detailing needs improvement. the back seats had what looked like exploded soda everywhere. The service on my sync 4 system is not so good. I've had it in and I was told nothing was done by the advisor. It is very glitchy, freezes, loses correct time so on. My salesman and the finance are the best things here. I love my Edge, hate the sync 4. More

Been going there for years. Good selection of vehicles and I am known with some staff. Good selection of vehicles and I am known with some staff. More

Takes advantage of the elderly. High pressure sales of unnecessary repairs/maintenance and will not respond to emails or phone calls. High pressure sales of unnecessary repairs/maintenance and will not respond to emails or phone calls. More

Once again, it was not a good experience for me. .....I dropped off my Navigator early for a simple LOF service. I was a few minutes early (maybe 2 minutes) and the door opened and I drove in. I wa .....I dropped off my Navigator early for a simple LOF service. I was a few minutes early (maybe 2 minutes) and the door opened and I drove in. I was scolded by whoever was in there, he told me that that door was not supposed to be open, made me fill out an after hours form instead of going in to a service advisor. I was told I would get a call when it was done. The only call I received was to upsell me on more work. (I know an upsell call when I get one) I okayed some additional work and asked him to call me when it was done. I didn't receive a call, so I waited until after 4:00 to call...it was indeed done and had been for quite some time. Left me hanging when I asked haw long it had been done without calling me. Also, the next day we found grease smudges on the passenger seat and on the inside of the passenger door. I'm now very reluctant to return to Ford City for any work or purchases More