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Champaign Ford City

Champaign, IL

4.8
495 Reviews

701 W Marketview Dr

Champaign, IL

61822

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Showing 495 reviews

May 23, 2025

My service appointment went great, scheduling was easy and service was great. Nick did an excellent job for me. More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
May 23, 2025 -

Champaign Ford City responded

Thank you for the great review, Jeff! We appreciate your business and look forward to seeing you again. Have a terrific weekend!

May 19, 2025

We needed to get a new vehicle since our truck that we loved was 16 years old. We stopped in at Champaign Ford a couple months ago and met Noble Griffin. He gave us some good information and we told him w More

by profgarybeck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noble Griffin
May 20, 2025 -

Champaign Ford City responded

Thank you again for coming back to see us and for the wonderful review! We're happy to hear Noble and the team made the process easy and enjoyable. It’s great that the Bronco Sport was the right fit and that you felt good about the trade-in. We truly appreciate your trust and recommendation—customers like you make what we do so rewarding. Enjoy your new ride, and we’re always here if you need anything!

May 12, 2025

I can't say enough good things about this dealer! I took my older Mustang in for service, they installed some accessories for me and performed an oil change as well. My car was kept clean while they More

by toddbarrowman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Jared
May 12, 2025 -

Champaign Ford City responded

Thank you for sharing your experience, Todd. Our team understands the importance of maintaining the quality and cleanliness of your vehicle, and it's great to know that Jeff and the technician provided knowledgeable and attentive service. We appreciate your trust in us and look forward to helping you with any future needs! Take care!

February 20, 2025

Service seems to be improving, a few years ago I was ready to not go back, now things seem to be better. More

by Corsonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Feb 20, 2025 -

Champaign Ford City responded

Thank you for sharing your feedback. We're glad to hear that you've noticed improvements in our service and that your experience with us has been more positive recently. Your insights are invaluable as we continuously work to provide the best possible service to our customers. If there's anything specific we can do to make your future visits even better, please don't hesitate to let us know. We appreciate your continued support and look forward to serving you again!

January 16, 2025

Chuck and everyone else at the dealership were awesome. I was short on time and they got me out of there as fast as any dealership ever has. More

by c.lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck
Jan 16, 2025 -

Champaign Ford City responded

Thank you for the kind words! We're delighted to hear that Chuck and the team provided you with efficient and excellent service. We know your time is valuable, and it’s great to hear we could make your experience quick and seamless. We look forward to assisting you again in the future!

January 15, 2025

Excellent quality of vehicles with great service. The sales staff were courteous and friendly. Would highly recommend!! More

by Trnrjss4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 15, 2025 -

Champaign Ford City responded

Thank you for your wonderful feedback! Your recommendation means the world to us! Please let us know how we can be of service to you in the future. Take care!

January 06, 2025

Great experience! Answered all my questions and provided details I was not aware of. Easy buying process too! More

by Kietzmaj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jan 06, 2025 -

Champaign Ford City responded

Thank you for sharing your positive feedback! We're thrilled to hear that our team was able to answer all your questions and provide valuable details to enhance your experience. Making the buying process easy and straightforward is always our goal, and we’re glad we could deliver that for you. We appreciate your business and look forward to serving you again in the future!

January 06, 2025

The heated seat on driver’s stopped working so I took my car to Ford for repair. I paid $380. and the next day I discovered the heated set wasn’t fixed. Now I am told that the seat cushion needs to be repl More

by rcfish47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Van Buskirk
Jan 06, 2025 -

Champaign Ford City responded

Please email fordsocialmedia@fordcityusa.com with your full name and contact info so that we can look into this and follow up with you. Thank you!

January 02, 2025

I recently purchased a Used Truck, and it exceeded my expectations. I knew what they gave the previous owner, and I paid more but it was worth it. They run all their used vehicles through their excellent More

by TEADS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Bensyl, Levi Miller
Jan 02, 2025 -

Champaign Ford City responded

Thank you for sharing your positive experience with us! We're glad your truck exceeded your expectations and that our team took great care of you throughout the process. Our service department works hard to ensure every used vehicle is in excellent condition, and it’s wonderful to hear you noticed those efforts. Your loyalty and recommendation mean so much to us, and we’re excited to assist you again whenever you need us!

December 09, 2024

The friendly staff and ease of the buying experience was second to none. Thank you ! More

by sns_landscaping
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Reynolds
Dec 09, 2024 -

Champaign Ford City responded

This is great to hear; thank you so much for taking the time to send in this awesome feedback! Happy Holidays!

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