Champaign Ford City

Had my service done,explained what I would like to have done. Was introduced to Dan service department manager and Nick service department adviser. New the other manager for over 25 years. Dealerships were done. Was introduced to Dan service department manager and Nick service department adviser. New the other manager for over 25 years. Dealerships were sold off this is the end result. They were professional, polite, pleasant to work with and I have no reason to go elsewhere. More

This is the last time I will come here for service. Every time it is messed up from incompetent service writers to half hazard mechanics. I will never by another vehicle here either. time it is messed up from incompetent service writers to half hazard mechanics. I will never by another vehicle here either. More

I was at Ford city service yesterday to complete in issue that was covered by my extended warranty my service writer and I dealt with Nick made sure that all the issues involving this warranty repair were ta that was covered by my extended warranty my service writer and I dealt with Nick made sure that all the issues involving this warranty repair were taken care of in a very professional way the service department is under new management I was very impressed with the way the new management handled my experience More

Friendly place and most questions answered. Main problem is engine light and the service dept doesn't seem to know the problem. I am going in or the third visit. So far I have spent $600.00 and still havi is engine light and the service dept doesn't seem to know the problem. I am going in or the third visit. So far I have spent $600.00 and still having problems. More

We are done taking our car to Champaign Ford City. We purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our second set of tires from them because they would not rotate the previous set of tires since they were not purchased there. When we picked the car up after over $1000 of new tires, the did not even wash the marks off the new tires. When we called to complain, they said if we could bring it back, they would take care of that. Fast forward to yesterday when I took it in for an oil change, inspection, and tire rotation. The gentleman who checked me in was a bit rude because I did not make an appointment. All the previous times I tried to make an appointment I was told service was on a first come first serviced basis. Then about an hour later they handed me a colorful report and everything was in the green. Surprising to me, as the last time it was there for an oil change, the brakes were in the yellow. With over 77,000 miles on the car and the brakes are original we expected them to mention the brakes. The car was not vacuumed and they claim that they can no longer wash it because it is a convertible. Another lack of service is they did not reset the oil/service light. When I checked it said 18% which it typically says 100% after an oil change. Thanks, but no thanks Champaign Ford City. We are done with you! More

Quickly in and out but no tire rotation????? I clearly Quickly in and out but no tire rotation????? I clearly get one every other oil change. You were the ones who recommended it!!! Oh well! Now I have to Quickly in and out but no tire rotation????? I clearly get one every other oil change. You were the ones who recommended it!!! Oh well! Now I have to come back. More

Nick was very Professional, kind and helpful. The recall on my car was taken care of quickly and they even washed my car. Thank you on my car was taken care of quickly and they even washed my car. Thank you More

Excellent dealer with a fine truck and car line. Service work was done quickly and reasonable. They are very professional. Free car wash was appreciated. work was done quickly and reasonable. They are very professional. Free car wash was appreciated. More

Always there to help. With only the service you need. Derrick and his crew of outstanding caring dedicated individuals care about all your service needs. Derrick and his crew of outstanding caring dedicated individuals care about all your service needs. More

Quick and complete job I went in for an oil change, with out an appointment, and got in real quick. It wasn't long and the job was done. They asked if I wanted a car wash, I went in for an oil change, with out an appointment, and got in real quick. It wasn't long and the job was done. They asked if I wanted a car wash, but I didn't need one. At least they offered to wash the car. I am very pleased with the was I was taken care of, More