Champaign Ford City

Quick and easy service Went in for an oil change, explaining I was going on a solo car trip. They were very reassuring that they checked everything and all was good. As an Went in for an oil change, explaining I was going on a solo car trip. They were very reassuring that they checked everything and all was good. As an aside, all employees were masked for which I’m grateful. Service area very clean and car was returned to me clean and washed. Great service. More

Matt Odom and staff took care of recall and warranty issues Recall was completed same day as appointment. Regarding the warranty problem, they had to order a part. It took about 10 days to get the part. Got not Recall was completed same day as appointment. Regarding the warranty problem, they had to order a part. It took about 10 days to get the part. Got notification the part was in on a Friday, scheduled appointment for the next Tuesday. Took two hours to install part and everything works as it should. More

Fabulously fast and friendly Again, service and a re-call fix was outstanding. Staff listen to my concerns, explain what needs to be done, all in a way that's easy for me, the pro Again, service and a re-call fix was outstanding. Staff listen to my concerns, explain what needs to be done, all in a way that's easy for me, the proverbial "little old lady that only drives her car on Sundays", to understand. No pressure, no up-selling, just great service. More

Matt Odom and team did a great job servicing my Lincoln MKC. It didn’t take long, drop off was well organized, and my car was nice and clean when I picked it up. MKC. It didn’t take long, drop off was well organized, and my car was nice and clean when I picked it up. More

The staff and service at Ford City is great. Things are uncertain at this time. It's always wonderful to have such honest hard working people to assist with your vehicle. Thks Ford City. uncertain at this time. It's always wonderful to have such honest hard working people to assist with your vehicle. Thks Ford City. More

You worked hard. I did not wait for long time. Your business is friendly. If my friends need to find an auto service, I introduce them go to Champaign Ford City in Champaign. business is friendly. If my friends need to find an auto service, I introduce them go to Champaign Ford City in Champaign. More

Had a great experience at Ford City. Took the car in for a recall during the COVID 19 pandemic. Felt very safe while there and they were able to complete the job very quickly a recall during the COVID 19 pandemic. Felt very safe while there and they were able to complete the job very quickly More

Service experience Nothing but positive experience with Matt Odom and service on my F150 for many years. Matt knows his stuff and I've never felt anything but trust and Nothing but positive experience with Matt Odom and service on my F150 for many years. Matt knows his stuff and I've never felt anything but trust and respect for him. More

Great service. First Ford I have purchased. Great communication. First time in service department. Friendly. I would recommend Ford City to anyone. I'm familiar with some of the staff. Good people. communication. First time in service department. Friendly. I would recommend Ford City to anyone. I'm familiar with some of the staff. Good people. More

Awesome and friendly service. They are going the extra mile. Thoroughly impressed. I would reccomend both the sales and service departments to all interested parties. mile. Thoroughly impressed. I would reccomend both the sales and service departments to all interested parties. More