Champaign Ford City

Great experience Fast friendly service in a clean pleasant facility . Very professional environment . Parts person was very knowledgeable . Answered my questions, serv Fast friendly service in a clean pleasant facility . Very professional environment . Parts person was very knowledgeable . Answered my questions, service person was very professional. Overall great experience More

Well done as always I've been taking my Mustang here since I bought it new in Sept of 2012. For oil changes and regularly scheduled maintenance there's no need to make a I've been taking my Mustang here since I bought it new in Sept of 2012. For oil changes and regularly scheduled maintenance there's no need to make an appointment, just drop by. The personnel are courteous and professional. The large waiting area has ample seating on easy chairs or at tables. WiFi is provided and there is an espresso machine for free coffee. Also an enclosed play area for children. All is impeccably clean. Shuttle service is available if needed. A thorough checklist of the work done is provided and explained and there is the option for a free wash and vac. More

Service & Sales I moved to Champaign about one year ago from upstate NY. I have owned several Explorers over the years beginning with the only dog of the bunch in 19 I moved to Champaign about one year ago from upstate NY. I have owned several Explorers over the years beginning with the only dog of the bunch in 1993 when truck frames were introduced to leather interiors and the result was called an SUV. Since then I have owned a 2002, a 2008 and a 2015. I bought the 2015 limited from the Kingston, NY dealership and despite the fact I still love the vehicle, the purchase experience sucked as did the service. In Champaign I leased a Lincoln MKC for my wife. The purchase experience in Champaign could not have been better, top to bottom. Since then the service experience for both the Ford and the Lincoln have been superb. One of these days I will track the GM down and tell him/her that. I look forward to replacing my 2015 Explorer at Champaign Ford when the time is right. This is a legit 5-start rating. JWH More

Great Customer Service Experience! I recently had a GREAT customer service experience at Champaign Ford City! My son's vehicle was having an on-going problem. He had it in the shop up I recently had a GREAT customer service experience at Champaign Ford City! My son's vehicle was having an on-going problem. He had it in the shop up north 3 times, but the problem persisted. The car broke down in my driveway in Champaign, and we had it towed to Champaign Ford City. Service Manager Derek Scroggins took it upon himself to make certain my son's vehicle was fixed, and service advisor John Hines kept us informed along the way. The problem was a tricky one, but they didn't give up! They kept working with the issue until it was ultimately resolved. Thank you Champaign Ford City for your great customer service!! More

Performance Upgrades Took my 2019 Mustang in for performance upgrades and worked with Matt Odom to get the parts ordered and installed. Matt made the process smooth and ea Took my 2019 Mustang in for performance upgrades and worked with Matt Odom to get the parts ordered and installed. Matt made the process smooth and easy, had full information on the products to be ordered. Installation was quick with no surprises. 5 stars for Matt and Ford City. More

Oil change and car wash The service is great. I needed the windshield cleaned on the inside and they did a great job. At checkout the customer service was so very helpful. Th The service is great. I needed the windshield cleaned on the inside and they did a great job. At checkout the customer service was so very helpful. The gentleman who first greeted me and took my car is very helpful. More

Service Department Derek Scroggins in Service Department made sure to take care of our work truck in a timely manner which we needed so we could get our electrician back Derek Scroggins in Service Department made sure to take care of our work truck in a timely manner which we needed so we could get our electrician back on the road! Thanks! Christa@ Aladdin Electric, Inc Urbana, IL More

Oil change I needed an oil change. Stopped in, got registered ,didn't hardly have time to drink a coffee and the car was done. I am very pleased with Champaign I needed an oil change. Stopped in, got registered ,didn't hardly have time to drink a coffee and the car was done. I am very pleased with Champaign Ford City . More

1st oil change. Love the coffee. Very comfortable waiting area. Thank you. Matt was very friendly and welcoming.the man that welcomed us was very accommodating. Very Love the coffee. Very comfortable waiting area. Thank you. Matt was very friendly and welcoming.the man that welcomed us was very accommodating. Very nice in saying goodbye. Overall extremely good experience. More

Oil change I came in for a oil change and tire rotation. Wait was short. Service department made sure I was satisfied. Great experience, close and convenient I came in for a oil change and tire rotation. Wait was short. Service department made sure I was satisfied. Great experience, close and convenient More