Champaign Ford City

Oil Change I went in for an oil chg and they also chged filter for cab and it took around 1 1/2 hrs. Which I thought was a little long. It was ready and in the I went in for an oil chg and they also chged filter for cab and it took around 1 1/2 hrs. Which I thought was a little long. It was ready and in the service area, service people was talking and to customers and each other. So I eventually went up and asked the person if it was ready and she said she had paper work on it to do. So I waited and she went to cashier then said it was ready More

Quick service Was the first oil change on a new vehicle and found no appointment needed. Waited less than an hour for the 5K check on the car.. Was the first oil change on a new vehicle and found no appointment needed. Waited less than an hour for the 5K check on the car.. More

Excellent service Another excellent service experience at Ford City. The problem was fixed quickly and to my satisfaction. As always the service personal are profession Another excellent service experience at Ford City. The problem was fixed quickly and to my satisfaction. As always the service personal are professional and polite and make sure to explain the work that was performed. Todd Ballard was my service person and he always does and excellent job along with service mgr. Derek Scroggins. More

Another great experience at Champaign Ford City I took my 2010 Ford F-150 for an oil change on Saturday morning (8/12). Another GREAT experience. In and out in less than 45 minutes...comprehensive o I took my 2010 Ford F-150 for an oil change on Saturday morning (8/12). Another GREAT experience. In and out in less than 45 minutes...comprehensive overview of my truck's mechanical condition....and good coffee and donuts as a "perk". I've NEVER been disappointed with the sales staff nor the service department at Ford City! More

I Guess Some People Rate BetterThan Others for Service I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minut I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minutes. Another gentleman walked up after me and wanted an oil change on his new Ford truck that was purchased from Ford City. After waiting 1 hr. I went up to see what was taking so long and they said it would be another 15-20 minutes. When I was at the desk asking the gentleman who came up after me earlier had his truck completely serviced and washed. So, evidently since I did not purchase my vehicle here I am not given the same treatment as someone who does. Finally got my truck after 1 1/2 hrs. and that wasn't even with a wash. There were hand prints on my arm rest from the service technician not having clean hands when he got in my van. More

convenient and dependable service Todd is highly professional and aims to provide the best service. The staff of drivers makes it possible to not miss work when I have to service my Fo Todd is highly professional and aims to provide the best service. The staff of drivers makes it possible to not miss work when I have to service my Focus. So far I'm highly satisfied. More

Dependable and courteous These guys sevice my F150 & MKZ, and typically do it quickly with no hassles. Todd is an excellent representative of the service department, works har These guys sevice my F150 & MKZ, and typically do it quickly with no hassles. Todd is an excellent representative of the service department, works hard to please customers, and very honest. More

Great Service After years of owning GM vehicles, I purchased my first Ford two years ago. Ford City has been top notch every time I have taken my vehicle in for se After years of owning GM vehicles, I purchased my first Ford two years ago. Ford City has been top notch every time I have taken my vehicle in for service. I would highly recommend them for your next car. More

Terrible service Long story short my truck was in their "service" department for 4 days for what I was told was a 20 minute fix. 4 days of rental cars. After emailing Long story short my truck was in their "service" department for 4 days for what I was told was a 20 minute fix. 4 days of rental cars. After emailing the service manager I was assured by both the service manager and the assistant service manager on seperate occasions that I would be refunded the 2 days of unnecessary rental car fees. That was 6 weeks ago. I've received no reimbursement check and now my most recent email has been flat out ignored for 8 days. The attempt at fixing the initial flub has been flubbed. It's been laughable. Can't say I'm surprised after my initial "service" experience was so terrible. Good luck at this place. More

BUYER BEWARE ************** NEVER BUY A USED CAR THERE ***** PURCHASED A VERY CLEAN 2007 MERCURY MILAN with 57,000 miles.. TOLD IMPECCABLE SERVICE RECORD. 1700 MILES yes ONLY 1700 miles(that is one thousand PURCHASED A VERY CLEAN 2007 MERCURY MILAN with 57,000 miles.. TOLD IMPECCABLE SERVICE RECORD. 1700 MILES yes ONLY 1700 miles(that is one thousand seven hundred) from the time of purchase, the engine blew out!!!!!! there was only 1.5 qt of oil when checked. NO ENGINE OIL LIGHT CAME ON. NO OIL LEAKED ONTO THE DRIVE WAY ALTHOUGH IT SAT FOR DAYS AT A TIME.!!! OBVIOUSLY THE OIL LIGHT HAD BEEN DISCONNECTED. TOLD DEALERSHIP AND DAVE WARGA NEVER EVEN CALLED BACK.. I EVEN PURCHASED MY 2017 LINCOLN MKC THERE ABOUT 8 MONTHS PRIOR. I WOULD NOT TRUST THAT DEALERSHIP FOR ANYTHING !!!! MY QUESTION IS IF THE OIL WAS LEAKING THE DASH LIGHT SHOULD HAVE COME ON AS A WARNING. I NOW TELL EVERYONE TO BEWARE OF FORD CITY.. VERY UNETHICAL AND DECEIVING More