Champaign Ford City

Great so far Took the Mustang in for recall work. Staff is very polite and personable and efficient. Waiting area is comfortable with arm chairs as well as table Took the Mustang in for recall work. Staff is very polite and personable and efficient. Waiting area is comfortable with arm chairs as well as tables and chairs and WiFi connections, Great coffee machine that offers a variety of types. The work was done in half the time I expected. More

They were efficient Ford was able to get my car in quickly and listened to what I said. They called me and kept up dated with the progress on the car. Ford was able to get my car in quickly and listened to what I said. They called me and kept up dated with the progress on the car. More

Very quick service I needed the oil changed in my Ford Edge. Didn't need an appointment, got right in and was done in a very short time. Got the tires rotated, washed, I needed the oil changed in my Ford Edge. Didn't need an appointment, got right in and was done in a very short time. Got the tires rotated, washed, vacuumed out the car, all fluids checked as well as getting the oil changed. I am very happy with the crew that I dealt with. Derek and Matt and very nice and friendly guys to work with. More

Excellent and quick service visit. Very courteous. Very clean and efficient shop. Quick and courteous service advisor. Car was cleaned very well inside and out. The inspection was thorough. I had no ou Very clean and efficient shop. Quick and courteous service advisor. Car was cleaned very well inside and out. The inspection was thorough. I had no outstanding problems. Good trip. More

New back-up camera My back-up camera on my Ford Edge was blurry and needed replaced. The service department did an excellent job replacing the blurry camera and image. My back-up camera on my Ford Edge was blurry and needed replaced. The service department did an excellent job replacing the blurry camera and image. It only took a couple of hours and I had it back that afternoon. Matt Odom was helpful as always, and I appreciate the professionalism shown at Ford City. More

Pricey Parts, but the service is excellent My left-rear door on my crew cab would not lock unless manually depressed and the dashboard warning light was activated indicating the left-rear door My left-rear door on my crew cab would not lock unless manually depressed and the dashboard warning light was activated indicating the left-rear door was not closed, although the door was actually closed. The cost of the repair was $153.52 for the latch and the labor was $238.72 for a total of $422.32. Although I considered this pricey, I was able to use my Ford Reward money which totaled $152.36. My final cost was $269.96 which was more reasonable. More

Friendly Dealership I am new to Ford, having driven GM for decades. The Ford City people have been easy to work with and professional. I do wish there was better t I am new to Ford, having driven GM for decades. The Ford City people have been easy to work with and professional. I do wish there was better tracking for my status when it's in for service. (All routine maintenance so far). It could be made easier to find out when to pick up the car when it's done. More

Service Always great service at Ford City! Just pull to the big service entry door,it opens,they take your car. Go in and talk to a service manager and they t Always great service at Ford City! Just pull to the big service entry door,it opens,they take your car. Go in and talk to a service manager and they take care of vehicle. Relax in their waiting area with free wifi and they come and get you when it's ready. Can't be any easier than that! More

So far, so good. I'm basically wary about dealerships thanks to a bad experience with another dealer but Ford City has provided great service to date. I like being ab I'm basically wary about dealerships thanks to a bad experience with another dealer but Ford City has provided great service to date. I like being able to just stop by without an appointment for scheduled service. The staff has always been courteous, the facility is clean and new and accommodating with a comfortable waiting area, and the prices are reasonable. More

Great Service Experience Appreciate the service, the friendliness, and attention. Go there---you will enjoy the experience. Short wait, questions answered, and vehicle rece Appreciate the service, the friendliness, and attention. Go there---you will enjoy the experience. Short wait, questions answered, and vehicle received the attention I expect. More