Champaign Ford City

Great Customer Service!! Todd in Service was great! Very professional and walked me through a concern that I had on my 2014 escape and what would need to be done to correct i Todd in Service was great! Very professional and walked me through a concern that I had on my 2014 escape and what would need to be done to correct it. Everything was covered under my Manufacturers warranty and they even gave me a ride to work. Got my car back and everything was back to new. Very friendly service department!!! More

Excellent customer service Champaign Ford City service department consistently provides excellent customer service. They are very thorough in performing repairs and mainyenace o Champaign Ford City service department consistently provides excellent customer service. They are very thorough in performing repairs and mainyenace on my 2013 Ford Flex i would recommend them highly More

ford warranty I had a faulty sliding rear window on my 14F-150. Todd along with the service manager Derrick made sure this issue was resolved to my satisfaction in I had a faulty sliding rear window on my 14F-150. Todd along with the service manager Derrick made sure this issue was resolved to my satisfaction in a quick and timely manner. remember anything man made is subject to issues. Remember also the service department is not responsible for the issues,but at Ford City of Champaign they will work with you to make sure those issues are solved to your satisfacation. More

Oil Change. It is Friday morning .About 9 am I go to Ford City for my oil on my 2015 F250. 2Hrs later my truck is done. And washed. I drive home and what do I f It is Friday morning .About 9 am I go to Ford City for my oil on my 2015 F250. 2Hrs later my truck is done. And washed. I drive home and what do I find , oil running down the side of the new oil filter. I call Ford City, They said they would send a Tech out to check it out .He said that it was oil left over and cleaned it off. Filter was installed properly. I went for a drive and when I got back it was still dry. Thank you for taking care of this. More

Quick Oil Change I appreciated being able to stop instigating 3:30 on a Friday for an oil change and being ready to go an hour later. I really had a thousand more mile I appreciated being able to stop instigating 3:30 on a Friday for an oil change and being ready to go an hour later. I really had a thousand more miles before I needed to change the oil but I wanted tires checked before a road trip. Old school and used to changing the oil every 3,000 miles, I have learned to compromise at 5,000 unless I'm going on a trip and the mileage is close to target. More

Ford Sync The Ford Sync system quit working in my 2012 F150. Jake spent 2 days correcting the problem and corrected it without needing a new unit. The Ford Sync system quit working in my 2012 F150. Jake spent 2 days correcting the problem and corrected it without needing a new unit. More

Great service and always dependable Regardless of my situation, whether it be a service issue, a question or concern I leave more than satisfied. I recently purchased another Ford truck Regardless of my situation, whether it be a service issue, a question or concern I leave more than satisfied. I recently purchased another Ford truck from Ford City and my decision was made not only because I got a very good deal, in my opinion, but I know that there is a fantastic service department that is going to maintain my truck for me.. More

service issues I have had my issues with Ford Warranty. I have had to even argue with Ford Corporate I have never had an issue that Ford City of Champaign has not m I have had my issues with Ford Warranty. I have had to even argue with Ford Corporate I have never had an issue that Ford City of Champaign has not made sure was taken care of to my satisfaction and anyone who knows me knows that is nearly impossible If your issue is a service problem. Contact Derrick Scroggins for help. If you are looking for a straight shooting looking out for your best interest in the total sale experience contact either Brenda or Gayle. More

Another great service with no appointment. I have always been treated fairly and the work done on my vehicles is done correctly, the first time. They are priced competitively, in fact a little I have always been treated fairly and the work done on my vehicles is done correctly, the first time. They are priced competitively, in fact a little better perhaps. I will continue to take my non Ford vehicles there. More

Consistently Excellent Service My Ford F-150 had the "check engine" light come and off periodically for several weeks. I also needed 2 new tires. I dropped off the truck the night b My Ford F-150 had the "check engine" light come and off periodically for several weeks. I also needed 2 new tires. I dropped off the truck the night before the scheduled service and the next morning I received a call from Matt Odom, (my service advisor). May explained in great detail what the technician had done to determine what the problem was. Although no problem was discovered, Matt made sure I understood that I should bring the truth in again as soon as the engine light comes on again. Matt did not charge me for the extensive testing done and more importantly, he gave me 10% off the price of my new tires even though I forgot to give Matt the "10% off wild card" that I had saved. I am always treated this well by Matt Odom and Ford City. More