Champaign Ford City

Very pleased with service! I had the extra key/fob for my F150 stolen. I was able to get my current key reprogrammed, new key made, oil change, and the truck washed in about an I had the extra key/fob for my F150 stolen. I was able to get my current key reprogrammed, new key made, oil change, and the truck washed in about an hour AND it was cheaper than I expected! My only issue... they missed a spot on the wash, but I can live with that. ;-) More

Sales Good/Service Bad I had bought a new 2015 Ford Explorer Sport from Ford City last year and had a good experience with the sales department. That's the only reason they I had bought a new 2015 Ford Explorer Sport from Ford City last year and had a good experience with the sales department. That's the only reason they got two stars. I took it in about three months ago for a airbag trouble light staying on, a run in the paint and some chips in the paint. I was told the airbag part was ordered and would be there in about two weeks. They took picture of the run and chips to send to the claims department. I waited three weeks with no call. So I called and was told the part had come in a week ago but the guy who was taking care of my account was busy but he would call me in an hour. So I waited three days with no call. So then I called the service manager Derrick and left him a message explaining what was going on. Left him my name and number but no call! So I waited a few more weeks and decided to call once more. Talk to a secretary in the service department explained what was happening, she said I needed to talk to Derrick the service manager! Ya think! He was in a "meeting" but she said he would be in touch. Later that evening I got a call from a guy in the claims department, who had never seen the pictures of the run or chips. Didn't know anything about the airbag light, but he did get me in and got the light fixed and took more pictures. Got a call a few days ago saying the run in the paint and chips were covered, they just needed to make the appointment with the body shop. They were even giving us a rental car. Got a call yesterday from the service department saying they messed up, the run is covered but they will only cover half of the cost for the chips. Needless to say that is it for Ford City! P.S. Never once did the service manager "Derrick" even try to contact me. Thanks More

Disappointed I'm so disappointed at the Champaign Ford service department. I'm moved from San Antonio TX, the Lincoln Ford service is amazing they deliver your v I'm so disappointed at the Champaign Ford service department. I'm moved from San Antonio TX, the Lincoln Ford service is amazing they deliver your vehicle in the front when you check out they explain in great detail what they worked on your vehicle. The Service department in San Antonio make me feel that they care. Champaign was the opposite. I installed a new device in my vehicle no one showed me how it worked nor they delivered my vehicle to me it was parked in back of the building, I had to looked for it and to discovered it was not clean or washed, also it was hard for me to start my vehicle since I installed a key engine starter. In the future I will drive to Tuscola or Rantoul for service. More

Excellent Service Recently took my Mkz 2015 in for it's scheduled maintence, oil change, and 3 recalls. Service Tech Todd took excellent care of us. The car has had s Recently took my Mkz 2015 in for it's scheduled maintence, oil change, and 3 recalls. Service Tech Todd took excellent care of us. The car has had squeeky breaks. Todd worked with his people on two different occasions to isolate the problem and to fix it. So far so good. Have to say I was getting frustrated. Appreciate Todd getting it resolved. I was provided a loner car since the recalls were time consuming. Appreciated that. I always take advantage of the complimentary wash and vac. We purchased our vehicle in Sept of 2015 and have been pleased with the sevice dept. More

"Need a new motor" I am very disappointed in the service department of Champaign Ford City. They are the only ones that's worked on it. I had it services there in May an I am very disappointed in the service department of Champaign Ford City. They are the only ones that's worked on it. I had it services there in May and now in August they tells me I need a new motor! They didn't notice there was a problem with how black the oil was before they changed it. I am pissed, I might as well let the unprofessional work on it! More

Quick Oil Change Dropped off my 2013 CMax for an oil change which they promised within an hour and without an appointment. Walked over to Einstein bagel to work, got a Dropped off my 2013 CMax for an oil change which they promised within an hour and without an appointment. Walked over to Einstein bagel to work, got a call within an hour, and my car was waiting. They told me the windshield wipers also needed replacement, which I had noticed at the last rain, and they were able to do that in about 15 minutes. The wipers seemed a bit expensive (doubled my bill, but I had used a deal for the oil change) but work fine. More

Great Servive I always like to ford city to get my car done for service,it's the best and the job gets done right great great job. I always like to ford city to get my car done for service,it's the best and the job gets done right great great job. More

Broken Record...Champaign Ford City is great I almost always work with Matt Odom, who I consider to be my personal service advisor. Matt has never steered me wrong and he always gives me a "head I almost always work with Matt Odom, who I consider to be my personal service advisor. Matt has never steered me wrong and he always gives me a "heads up" when my Ford F-150 looks like it needs servicing in the future. I particularly like the Ford Service Report Card because it gives me information about the service status of my pickup (tire tread wear, brake wear, transmission, exhaust, battery, etc.). Matt has been explaining to me for the last few oil changes that I should consider replacing two of my tires (I had replaced two tires last fall while out-of-state) and that my brake pads required attention in the future. Today I took my pickup to Matt and after the Ford technician inspected the truck, Matt advised me to replace the brake pads and machine the rotors and that my battery was in need of replacement. Of course I knew I needed two tires as well, but Matt assured me that it would be safe to wait a while before expending more money for tires, but recommended these tires be replaced before winter. In addition, I had a 10% Off Wild Card coupon from Champaign Ford City which saved me $66! But the real reason I wanted to brag about Matt is that back in May 2016, my Ford F-150 got an oil change and tire rotation which is way longer than I have ever had to wait. Matt noticed me in the waiting area and immediately apologized and told me because of the lengthy wait there would be no charge. Matt and Ford City are a class act. More

Great Service on Short Notice I came in late in the afternoon (no problem for them) to get a regular service and it was completed within 45 minutes. The agents have a great attitu I came in late in the afternoon (no problem for them) to get a regular service and it was completed within 45 minutes. The agents have a great attitude and very helpful. I am always satisfied as a customer with the treatment and assistance. Car wash and interior clean is an added bonus and all of the service is fully explained. Great job!!!! More

Wheel bearing A wheel bearing was failing as I was traveling cross country on a Friday morning. I was squeezed in on a moments notice. The part had to be ordered fr A wheel bearing was failing as I was traveling cross country on a Friday morning. I was squeezed in on a moments notice. The part had to be ordered from a Ford distributer, which was delivered within two hours! I was back on the road mid afternoon, and safely arrived at my destination! More