Champaign Ford City

All servicing and remote start install I always have good experiences. No complaints! Always offered a car wash and vacuum. Convenient early bird and late night drop off. Good communication I always have good experiences. No complaints! Always offered a car wash and vacuum. Convenient early bird and late night drop off. Good communication and transport in town if needed. More

Oil change I just stopped by for a oil change and they are always so friendly. They greet you when you arrive and the gentleman who took my information was the s I just stopped by for a oil change and they are always so friendly. They greet you when you arrive and the gentleman who took my information was the sweets man ever and very friendly and the kindness smile. They also wash and vacuum my vehicle with every oil change and service is usually fairly quick. Also they have an amazing rewards program which made my oil change free! Even better! More

Recall The recall work was done as promised and on time. The service writer is friendly and thorough. I have had my Fusion serviced here before and the servi The recall work was done as promised and on time. The service writer is friendly and thorough. I have had my Fusion serviced here before and the service has always been great. More

Regular servicing I always take my trucks here. Even when the I didn't want to hear the problem, the service has always been above and beyond. I always take my trucks here. Even when the I didn't want to hear the problem, the service has always been above and beyond. More

Oil change I had a oil change and tires rotated they are always so friendly and they wash and vacuumed my vehicle the service was quick I didn't have to wait lon I had a oil change and tires rotated they are always so friendly and they wash and vacuumed my vehicle the service was quick I didn't have to wait long. They greet you when you come in More

Excellent and Timely! Always excellent and timely service. Matt Odom is courteous and professional. I like the Works and the wash and vaccum service. I love Fords, and Always excellent and timely service. Matt Odom is courteous and professional. I like the Works and the wash and vaccum service. I love Fords, and their service Dept. More

Oil change and service We always deal with Matt Odom and he is very courteous and professional in dealing with us. He keeps us updated if there is a delay for any reason. We We always deal with Matt Odom and he is very courteous and professional in dealing with us. He keeps us updated if there is a delay for any reason. We reccomend him highly ! More

If you get the right service person, then things get done. Had to make special request to have car vacuumed when washed, but took service person to finish the job. T his should not be happening, bad use of per Had to make special request to have car vacuumed when washed, but took service person to finish the job. T his should not be happening, bad use of personnel's time. More

Terrific Service at a discount I have been bringing my 2011 Ford F-150 to Ford City for servicing ever since I purchased the truck in 2014. On 06/30/2016 I brought my pickup into F I have been bringing my 2011 Ford F-150 to Ford City for servicing ever since I purchased the truck in 2014. On 06/30/2016 I brought my pickup into Ford City at 7 a.m. I like the fact that no appointment is necessary and you can bring your vehicle into the service area whenever you experience a problem. Today I needed a routine oil change and tire rotation. As usual, I was greeted by a friendly attendant who was dressed professionally in a Ford City polo shirt and khaki slacks. The attendant quickly took my mileage and VIN number and pointed me toward the row of service advisors who are seated behind countertops with access to computers. I usually have Matt Odom as my service advisor, but today I had Jake who was just as friendly as Matt. I explained what I needed and showed Jake a coupon I had received in the mail from Ford City. Jake stapled the coupon to my worksheet and explained that this would ensure I would receive a discount at checkout. I waited in the spacious waiting area with free coffee, TV and comfortable seating. Within the hour Jake came to me, advised me my truck was finished and showed me a dirty air filter and asked me if I would like the air filter replaced. I felt no pressure at all and Jake made no recommendation. I opted for the new air filter and within minutes my truck was ready to go, washed and vacuumed. When I checked out, I noticed my bill did not include the discount and when I questioned the cashier, Jake overheard me and immediately came to my rescue, snatching my bill away and changing the total to reflect the $11 discount. It is this kind of service which will keep me returning to Ford City. More

Really? 3 months after having the bearing replaced one of them went bad. 3 weeks after a oil change and tire rotation tires are unbalanced. They replaced the 3 months after having the bearing replaced one of them went bad. 3 weeks after a oil change and tire rotation tires are unbalanced. They replaced the bearing under warranty but... they noted that the tires were unbalanced instead of calling me and telling me that they could balance them. They released the vehicle to me with a note that said it could use a balance and said nothing to me either when i picked it up. Now have to head back and pay for the tires to be balanced. Excuse I didn't state it was a problem when I took it in. Concept of customers best interests first, communication, transparency, and basic ethics seem to be purely lacking in all aspects of this dealership. I would not recommend nor buy from them. This dealership has lost a loyal Ford customer. More