Champaign Ford City

Service is awful I purchased my vehicle four years ago. My clutch, transmission, and interior seats have continuously been an issue. Matt Odom has twice treated me dis I purchased my vehicle four years ago. My clutch, transmission, and interior seats have continuously been an issue. Matt Odom has twice treated me disrespectful, implying that "I'm a woman and know nothing". Both my husband and I have, on numerous occasions,.been told that the interior of my car is not under warranty. Finally, after being told the Detail Dept. would look at my car (they never did) and that I could bring the Focus in next week and pay $50, we returned (the next day) with warranty paperwork in hand. Two years or more I have been denied service on my car's interior and now, come to find out that $795 warranty will expire at least a year prior to my extended warranty. I'm still waiting on a return call regarding who the warranty is with and when my seats will be worked on. This did not sit well after my tire nearly falling off my car in St. Louis because it was never tightened after having work completed on it. Then, I took a picture of the hatchback space of my car where, after 2 different employee inspections and vacuuming, dirt from a spilled potted plant was never touched; actually none of the trunk space was touched. This happened AFTER my mom's vehicle was inspected and had to go back to detail for repeat cleaning. I appreciate the fact that someone in the Warranty Dept finally was "going to find the number" to begin the process of fixing my seats. More

Service Center is the best.. Service personnel are the friendliest and helpful that I've ever encountered. What a difference from many years of experience with another dealership Service personnel are the friendliest and helpful that I've ever encountered. What a difference from many years of experience with another dealership across town where I felt like just a number. After buying a Ford Escape here 2 years ago, I was pleasantly surprised to find exceptional customer service on my first visit. The lounge is quite nice , clean, and comfortable with good wifi. I love getting my vehicle washed and vacuumed when I get serviced, too! More

My new Ford Focus! I received excellent service from test driving through financing from Ford City in Champaign, IL. They were very honest & worked very hard to get m I received excellent service from test driving through financing from Ford City in Champaign, IL. They were very honest & worked very hard to get me the best financing. I will definitely buy from this dealer again in the future. GMK More

Great Service Experience Champaign Ford has a great service staff who have taken care of my cars for several years. Matt Odom is my service rep and he is fantastic!!! Champaign Ford has a great service staff who have taken care of my cars for several years. Matt Odom is my service rep and he is fantastic!!! More

Very quick and smooth service transaction!! Everything was taken care of in an efficient, affordable, and timely matter. I was told what to expect and all was taken care of even faster and lower Everything was taken care of in an efficient, affordable, and timely matter. I was told what to expect and all was taken care of even faster and lower cost than I had expected. More

Very unpleasant experience From the moment and drop off my vehicle I felt like I wasn't taken care of. The service advisor that I spoke to was very distant. He acted like I was From the moment and drop off my vehicle I felt like I wasn't taken care of. The service advisor that I spoke to was very distant. He acted like I was wasting his time and he had other important things to deal with than me. My overall rating for this dealership is based on the terrible customer service I received; the two stars on the review are because my car got fixed. More

Service is gerat I took my car into Champaign Ford City for a recall. While it was there Matt called me back to say that my car was completed however, they did notice I took my car into Champaign Ford City for a recall. While it was there Matt called me back to say that my car was completed however, they did notice that I needed new back brakes. I asked him what pricing was going to be was very satisfied with the answer and told him to go ahead. He was concerned that the rotors may also be bad but he would do his best to see if that could be avoided. They did a wonderful job on the car was right to the price that he quoted me and had washed and vacuumed the car when I went to pick it up. Very pleased with the whole experience.. More

Routine Service--Exceptional Service I took my Ford Edge into Ford City for my routine 5000 mile service and checkup. Everyone was friendly, helpful and concerned about my experience. K I took my Ford Edge into Ford City for my routine 5000 mile service and checkup. Everyone was friendly, helpful and concerned about my experience. Kyle, Matt and the lady in the business office were very attentive and helpful. I like the feeling when I go there to get work done. Thank you for not dreading this required part of auto ownership. More

Great place to do business. I was in for "The Works". The cost of this service is 39.95 and is a fair rate for the services that are performed. I was surprised when my service ad I was in for "The Works". The cost of this service is 39.95 and is a fair rate for the services that are performed. I was surprised when my service advisor Todd brought me my detailed bill (which he went through completely with me) that there was a 10.00 off coupon available for that service that he applied to the final cost of the bill. This is why this dealership gets my Five Star rating from sales to service this place is the best. More

Great service Went for a oil change and cabin air filter. While waiting a service rep. came to tell me I had a nail in my tire and would take care of it. In no time Went for a oil change and cabin air filter. While waiting a service rep. came to tell me I had a nail in my tire and would take care of it. In no time my car was done and waiting for me after being washed and vacuumed. It was a pleasure doing business with Ford!! ?? More