Champaign Ford City

Professional and personal service. I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also off I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also offered to have my car washed before I left and I was pleasantly surprised that it was not only washed but vacuumed on the inside. I strongly recommend the service department at the Champaign dealership. More

Forgotten in waiting room I took my Fusion into newer service station for an oil change, suppose to be done in 45 minutes. An hour and 30 minutes later I checked on it and it h I took my Fusion into newer service station for an oil change, suppose to be done in 45 minutes. An hour and 30 minutes later I checked on it and it has been done for about 50 minutes but they didn't tell me. More

This is and will always be the only place I service my ride! I have always been a huge fan of the service I receive at Champaign's Ford City. They are and will continue to be the only place I bring my vehicles I have always been a huge fan of the service I receive at Champaign's Ford City. They are and will continue to be the only place I bring my vehicles for service. I've been recently married and my husband had his reservations, because he had a preconceived notion that they would be costly and try to up- sell us on things that were not necessary. However, I have been going to them for years and knew them to be nothing but fair and honest. In years past I learned of their exceptional service when working for a company who's fleet was serviced there. Everyone was extremely friendly and knowledgeable at all times. They treated me like family and it was from then on out that I would always take my vehicles to them for everything from oil changes to the bigger problems. With our vehicle diagnosed with a problem involving the front axle we scheduled an appointment to have the service completed. The estimate that Jeff gave us was two hours. They were done promptly on time and they even sent the courtesy car to pick us up. Everyone was friendly and professional through out the whole experience. My husband was impressed that our vehicle was returned to us cleaner than when we brought it in. They even washed it for us. To this day I refuse to take my vehicles any where else, even for oil changes! Kudos to the service department at Ford City! More

Quick Oil Change I was in a hurry and was late. Not having an appointment, I just hurried in and asked if I still had time for the oil change. The service man said h I was in a hurry and was late. Not having an appointment, I just hurried in and asked if I still had time for the oil change. The service man said he would work it in and 45 minutes later I was out of there. Very happy with the way I was taken care of. More

Oil Change Great and Fast service, the courtesy shuttle driver remembered me from a previous ride. They even washed and vaccumed my car at no cost and the car wa Great and Fast service, the courtesy shuttle driver remembered me from a previous ride. They even washed and vaccumed my car at no cost and the car was done on time. More

Truck Drifting from Center Two days to get a return call from service. Had a test drive with warranty individual, he recognized the issue. Was told alignment was with in spec, Two days to get a return call from service. Had a test drive with warranty individual, he recognized the issue. Was told alignment was with in spec, and they would try rotating the tires. Was given the explanation this corrected the issue and is doing better. On the drive home there was no difference in the drifting issue. Called service (Travis) relayed my concern, would pass on my concern and call me back. Still haven't heard back. More

Dissatisfied Customer 4 stars for you being nice. Of course your nice you rip people off. Your free service is the only service worth the customers time. My dissapointmen 4 stars for you being nice. Of course your nice you rip people off. Your free service is the only service worth the customers time. My dissapointment well here do i begin. When your service diagnosis a vehicle oh right they don't. I fully recomend taking any vehicle you like to a different place. My car hasn't been professionally care for by this company since i purchased it. They want to charge me to diagnose a problem I already had diagnosed. Talk about rip offs, they don't want to provide service unless their making top dollar for the parts and labor. Where's the drive to do the right job for people buying cars you say can be trusted. Less then 2 years on an over 8,000 dollar car and it already has needed over 2000 worth of work. I say don't trust them with YOUR transportation needs or problems. More

This Lincoln MKT is 4th car we've purchased from Bill. Low pressure, personable. Great help from Brian in used cars, found 2013 in color and options we wanted. Good at communicating where he was in the pro Low pressure, personable. Great help from Brian in used cars, found 2013 in color and options we wanted. Good at communicating where he was in the process of finding the vehicle. More

best dealer experience I ever had! The service dept. took great care of my car and me. Wont go anywhere else! We were treated like family and in this day and age that's rare. The service dept. took great care of my car and me. Wont go anywhere else! We were treated like family and in this day and age that's rare. More

Front grill emblem I purchased a 2013 Ford F150 Super Crew from another dealer back in June 2013. Over the winter the blue plastic on the emblem developed a crack. I too I purchased a 2013 Ford F150 Super Crew from another dealer back in June 2013. Over the winter the blue plastic on the emblem developed a crack. I took it in late yesterday to Ford City and I was out the door within 30 minutes. Great service and facilities. Much improvement over the Marvin Hill and Curley Lee days on South Neil St. in Champaign! More