Champaign Ford City

Quick and friendly service upon arrival. Good coffee and spacious waiting area. Service Rep, Matt, explained the needed service to be performed. Thank you also for the free car wash. spacious waiting area. Service Rep, Matt, explained the needed service to be performed. Thank you also for the free car wash. More

I went in for service on a diesel truck when the "check engine light" came on. Went in at 4:45pm and service representative made it known to me that they start sending their techs home at 5pm and t "check engine light" came on. Went in at 4:45pm and service representative made it known to me that they start sending their techs home at 5pm and that there wasn't much they could do for me that evening. My knowledge was that the dealer closed at 5:30pm. After being persistent, I was able to have them read the engine code to help me understand the urgency of the issue with my vehicle, and the service representative complied. This resistance to be forthcoming with help was quite irritating. I shouldn't have had to suggest a reasonable course of action as I had hoped they would be more receptive to my business! Ultimately, the representative had the codes read, informed me of the issue, and we discussed possible fixes. Knowing that the problem could be of a range of issues, I settled for a quick fix, knowing full well that it may not be the complete solution to the problem at hand. I knew that if this simple fix did not solve the issue, I would schedule a time to come back. The service fee was higher than I anticipated (although I did not ask beforehand) and to add to my frustration the "check engine light" came back on when I pulled out of the service garage. Fortunately, after receiving my initial feedback, Matt reached out to me. He was sensitive to my experience at Ford City and helped get my truck diagnosed at a very fair rate. Following up with the customer, and doing what is possible to ensure the customer is happy, is exemplary customer service. Thanks Ford City! More

Gayle was a very informative and good sales person.He found what we where looking for and we could not be happier. He has been helping me with things on the vehicle that i was having a little bit of a ha found what we where looking for and we could not be happier. He has been helping me with things on the vehicle that i was having a little bit of a hard time understanding with a great attitude. Our whole experience was very good so thanks!!! More

An absolute positive experience all the way around. Anthony and Todd (manager) were beyond professional and could not have been easier to work with, especially since this was our first time buying from Anthony and Todd (manager) were beyond professional and could not have been easier to work with, especially since this was our first time buying from a dealer. We purchased a beautiful 2012 Jeep Wrangler. We already look forward to our next purchase here!! Thank you so much for everything! More

Ford City amazes me with their focus on detail. Always very impressed with their service. They get my truck right in without appointment. They show me things that need to be done, but they are not a bit p very impressed with their service. They get my truck right in without appointment. They show me things that need to be done, but they are not a bit pushy. I purchased my truck from Bill Green and will do it again as needed. Ford City is the best! More

Super job. Always go out of the way to assure experience is excellent. The atmosphere is comfortable. Love the new digs. Great job by all! is excellent. The atmosphere is comfortable. Love the new digs. Great job by all! More

I've been there twice recently, for the same motor problem on two of my windows. Matt is the one I talked with. He's friendly and the repair work is very fast. My overall experience with the service d problem on two of my windows. Matt is the one I talked with. He's friendly and the repair work is very fast. My overall experience with the service department is very good. More

Visit went very smooth and was finished in a timely fashion. Everyone was helpful and professional. They did an oil change on my car and rotated tires. fashion. Everyone was helpful and professional. They did an oil change on my car and rotated tires. More

The sales persons I worked with were great. I made The sales persons I worked with were great. I made some assumptions when I bought the 2012 Ford F 150. We found a nail in the tire, which they The sales persons I worked with were great. I made some assumptions when I bought the 2012 Ford F 150. We found a nail in the tire, which they said they would fix. They did fix it, but before we got home, the tire pressure light was on. I'm not sure if it was the same tire or not. I made the assumption, that before they sent the vehicle home with us, a general check would be done on the vehicle and that the check would include checking air pressure in the tires and adding air if needed. That was disappointing. My next assumption was also in regard to what should have been done to prep the vehicle. I assumed that it would have fresh oil and filter. However, after we drove off the lot, I noticed that the oil change sticker showed a date/mileage time frame that was long expired. The truck is not under warranty, and it was made clear to me by the person at the dealership who did the financing that anything that happened or I noticed after I drove off the lot was my responsibility. This was presented in an unpleasant way. The lesson for me is to remember to ask for everything in advance, even those things that I just assume a good dealership would do automatically. More

From the moment of arrival until we departed, my wife and I were treated with courtesy and respect. Thank You for your help! Edwin Holzhauer I were treated with courtesy and respect. Thank You for your help! Edwin Holzhauer More