Champion Chevrolet of Avon - Service Center

I have continued to allow Champion Chevy of Avon through all the ownership changes to do my service. I like the app and the free oil change after you get 5 (I think). I attempted to bring up the app at the all the ownership changes to do my service. I like the app and the free oil change after you get 5 (I think). I attempted to bring up the app at the end of my service and it said it was discontinued. I inquired with my service rep (young, new, has to ask for help to even check me out) and he had no clue. I asked the guy next to him (beard, he's been there a while) and his said the app works fine, people use it all the time. I said okay, mine is not working, where can I go to download as it was not listed in my app store. He said no idea )in a very annoyed tone). There were several staff member there, so I asked does anyone know? A woman (whom I had not engaged in any way) started to speak and beard guy snapped that" that's not her job, she doesn't do that!" I asked, well how does the oil change reward system work now? Again in an even more jerky tone said, "cant help you!" All other staff members had their heads down and made no eye contact. I have been coming for service since it was Dugan and I don't think I'll be back. That guy (beard) is problem. I experienced it and by the looks of his team members they are living with it every day. More

Took great care of me for an oil change and an issue I was having with my infotainment screen. I left tempted to upgrade my new car with the one they let me borrow. Will be back! was having with my infotainment screen. I left tempted to upgrade my new car with the one they let me borrow. Will be back! More

A little hiccup but they ultimately took care of it I would still highly recommend would still highly recommend More

Professional atmosphere all contacts made were respectful. Work accomplished was in a timely fashion and clean. respectful. Work accomplished was in a timely fashion and clean. More

I had an unplanned oil change and tire rotation need to go on vacation and Champion took care of it very professional. I really appreciated it! go on vacation and Champion took care of it very professional. I really appreciated it! More

The service experience was better than it had been in awhile good improvement. Thank you awhile good improvement. Thank you More

After three years of visits to multiple mechanics that failed to diagnose my car’s transmission issue, Champion Chevrolet was able to confirm the suspected issue and fix it in a timely manner. Being given failed to diagnose my car’s transmission issue, Champion Chevrolet was able to confirm the suspected issue and fix it in a timely manner. Being given a timeline of at least a week, it was a delightful surprise when they ended up completing everything the same day. My schedule didn’t allow me to pick up my car until the following day, but they were accommodating in allowing me to keep the loaner until then. After having a prior mechanic tell me that my car randomly going into limp mode 10 times over the span of a year “wasn’t consistent enough to be a concern”, it was really reassuring having Sheldon validate my concerns and take them as seriously as I had. I appreciate all the hard work they did and will definitely return to Champion for any future maintenance. Thank you! More

I brought my company vehicle into the dealership to have issues diagnosed and repairs made - a 2017 Chevrolet Traverse. The Service Advisor was polite and I've utilized this dealership for nearly five (5) y issues diagnosed and repairs made - a 2017 Chevrolet Traverse. The Service Advisor was polite and I've utilized this dealership for nearly five (5) years without a complaint. This interaction ended quite differently. I picked my vehicle up and paid nearly $2,000 for "repairs" for diagnostic issues that supposedly were fixed. The Service Advisor told me that the vehicle had a dirty injector and that they cleaned it and ran an engine treatment through the system. The evening I picked it up the issues reappeared and due to an event I had to utilize the vehicle the next day. I had made arrangements to return it to the service department for further evaluation upon my return. The vehicle's state worsened as I drove it and it ended up stranding me in Ohio late at night. After getting home (from another state) I picked up my personal vehicle and inquired about how Champion planned to get my Traverse back from Ohio - seeing as it was worse than it was when I dropped it off the first time. The Service manager told the advisor I needed to get it to another dealership (the closest) - not possible when it's not drivable. I will deal with the vehicle's repairs on my own and will not return to the Champion Chevrolet Service Department again. More

I scheduled appointment for annual visit, 2000 approximate miles since last, When arrived I checked in next lane to express oil change lane. I was to wait on my car. The next thing I know my car w approximate miles since last, When arrived I checked in next lane to express oil change lane. I was to wait on my car. The next thing I know my car was parked in the express lane, 2 hours later car was still not finished, so I called for a ride to pick me up, 45 minutes later I was called that car was ready. This is ridiculous for an oil change, 2 1/2 hours More

Everybody has been friendly and personable. I like getting my car washed when they are done servicing the car. I also like that the dealership is smaller than the big mega dealers. I like getting my car washed when they are done servicing the car. I also like that the dealership is smaller than the big mega dealers. More