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Chapman BMW Chandler
Chandler, AZ
750 Reviews
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Showing 750 reviews
August 25, 2025
This has been one of the worst dealership service experiences I’ve ever had. I originally brought my car in for an SZL replacement, which they repaired. The very next morning, however, the car threw experiences I’ve ever had. I originally brought my car in for an SZL replacement, which they repaired. The very next morning, however, the car threw a new warning light. I was told it could be connected and that they’d call me once a loaner was available to bring it back in. That call never came. When I was finally able to bring the car back, I was told I would need to pay an $800 diagnostic fee—even though this should have been related to their original repair. I agreed just to move things forward, despite being told originally that they’d handle it. Eventually, they said the ASCM needed replacement. After installing the new module, the same SZL they had replaced before was having issues again, and they still tried to tell me the two weren’t connected. To make things worse, my first service advisor quit in the middle of this process. My car sat there for three weeks, and most days I wouldn’t hear a single update unless I chased them down. When I did get information, I was repeatedly given completion dates that were pushed back—costing me money as I took time off work. Even after speaking directly with the general manager (who seemed apologetic at first), the same issues continued. When I tried to follow up with him later, he was conveniently “out of the office for the next few days” and I was stuck dealing with a new advisor who treated me like I didn’t know what I was talking about. They never admitted that the issues were connected, but they tried to make it seem like they were doing me a favor by saying they’d cover it—when in reality it should have been covered from the beginning because the problems were connected. They just didn’t want to admit that and acknowledge that I was right. The only positive thing I can say is that they gave me a loaner, which is the only reason I’m giving them two stars instead of one. But I would never bring my car back to Chapman BMW. If you want quality service, go to Scottsdale BMW (Penske owned). I’ve worked with dealerships of every brand in Arizona, and this was by far the worst service experience I’ve ever had. More
by Wyattc00per
Employees Worked With
Jeremy , Chapaman Auto Marketing
April 26, 2025
The dealership itself is nice, however you're only as good as your people. The overall experience was good as far as purchasing of our vehicle but short lived once we wanted help after we bought the c good as your people. The overall experience was good as far as purchasing of our vehicle but short lived once we wanted help after we bought the car. Particularly Jason Penny! This guy is bad news and avoid him at all costs, you'll have a much better 'after' the sale experience. Trust us! More
by john.carter.nd
Employees Worked With
Jason Penny, Chapaman Auto Marketing
January 14, 2025
Not trustworthy. They offered a third party warranty as if it were a BMW warranty (it isn't). They manipulated the numbers so the discounts I was to receive were not They offered a third party warranty as if it were a BMW warranty (it isn't). They manipulated the numbers so the discounts I was to receive were not applied. When I asked for a detailed receipt for my purchase I was told they were very busy and they would get it to me. Almost two months later...nothing. And now they won't even reply to my queries. They also did an appalling job on the window tinting. They are shady and I warn anyone dealing with them to go elsewhere. More
by argonbosch
Employees Worked With
RC, Chapaman Auto Marketing
October 22, 2024
Steve, Jason and Jeff were very knowledgeable and helpful, they made our experience pleasant. I highly recommend BMW and I will be back for more cars. helpful, they made our experience pleasant. I highly recommend BMW and I will be back for more cars. More
by waelbebawy
Employees Worked With
Chapaman Auto Marketing
May 28, 2024
Although I was not able finalize the deal, Susan was extremely helpful in finding a car that met my needs and made the process easy and reasonable. extremely helpful in finding a car that met my needs and made the process easy and reasonable. More
by Bradleykg
Employees Worked With
Susan Otto
May 22, 2024
Avoid this dealership. Cost me the $3750 clean vehicle tax credit. Sales person and sales manager, Steven Foster just refused to submit the paperwork. They did not even Cost me the $3750 clean vehicle tax credit. Sales person and sales manager, Steven Foster just refused to submit the paperwork. They did not even look into it until it was well past the deadline. They don't care about their customers. Go somewhere else to save the headache. More
by dale.hoerle
Employees Worked With
Steve Burgess, Chapaman Auto Marketing
March 16, 2024
Service was awesome, One of the best dealership i have dealt with. The experience was very pleasant and the sales agent was customer friendly and very courteous. dealt with. The experience was very pleasant and the sales agent was customer friendly and very courteous. More
by R774
Employees Worked With
Isaiah Yonas, Chapaman Auto Marketing
February 16, 2024
It's a shame that I have to write a negative review regarding the employees' at Chapman BMW in Chandler, AZ. We purchased an EV from them and initially, their helpfulness was outstanding. But, after t regarding the employees' at Chapman BMW in Chandler, AZ. We purchased an EV from them and initially, their helpfulness was outstanding. But, after the ink dried on the contracts and we received our new car, all support ended. I had an issue with the "myBMW" app, so I left 3-4 voicemails for Steve Burgess, whom we purchased our car through, 4 voicemails for Victor in their BMW Genius division, but we received absolutely no return calls. After 2-months, I called the store manager named Ferris, who promised he'd follow up with me after discussing the no-response issue with the other involved parties. Well, he never returned my call. Now, I am contacting Chapman's corporate headquarters along with BMW USA. AVOID CHAPMAN BMW, THEY ARE UNPROFESSIONAL. More
by 12sunyata
Employees Worked With
Ferris, Steve Burgess, Victor, Chapaman Auto Marketing
