Chapman BMW Chandler

After we checked Audi dealership in Chandler, we feel disappointed. When we drove cross the street end at Chapman, it likes day and night comparing to Audi's. We had very good impression for Chapman VW a disappointed. When we drove cross the street end at Chapman, it likes day and night comparing to Audi's. We had very good impression for Chapman VW at Scottsdale 5 years ago. It is still the same as before here at Chapman BMW, salesmen are professional, honest. Karl spent a lot of time with us, explained everything in detail and accurately. Later we tested drive a X3 and learnt what was the car capible of. Both my wife and me were impressed and decided we would not look further on other dealerships. Karl made a few phone calls when we went back home about the driving expericences and prepared for our next visit. 3/26/2011, a week after our first test drive, we came over again and made the purchase of a beutiful blue colored X3. We are very happy with it and the overall expericence of the Chapman BMW dealership. We have started to recommend Chapman and Karl to our friends. More

This is my third BMW. The main reason I come back besides the great cars, is the great service. Everyone I've come into contact withis wonderful. John and Megan were great. My experience was truely besides the great cars, is the great service. Everyone I've come into contact withis wonderful. John and Megan were great. My experience was truely a pleasure. I was given a more than fair price on my trade. I will continue to do business with your company. More

From the phone call I placed to ask for directions to driving the vehicle home, each step during the day was exceptional. Ryan was extremely professional, knowledegable, helpful, friendly, engaging and driving the vehicle home, each step during the day was exceptional. Ryan was extremely professional, knowledegable, helpful, friendly, engaging and more than fair when making the deal work. He went way above and beyond and quite honestly, it was the best car-buying experience I've ever had. If you're ever in the market to buy a car, go to Chapman BMW, ask for Ryan Morgan, you will have no regrets. More

It was the easiest car buying experience I have ever had. Ryan was very helpful and pleasant to work with. Everyone at the dealership was courteous and professional. I have not purchased a used vehicle in Ryan was very helpful and pleasant to work with. Everyone at the dealership was courteous and professional. I have not purchased a used vehicle in over 20 years and the car was so clean it looked brand new. I purchased the vehicle for my teenage son and we are both very happy. The car looks great and runs great. I will recommend Ryan and the dealership to all my co-workers and friends. More

Jimmy was AWESOME! Took extra time to help me understand the process and the car. No pressure, very professional and I would certainly recommend him to anyone I knew. Got my old car washed for me, took ca the process and the car. No pressure, very professional and I would certainly recommend him to anyone I knew. Got my old car washed for me, took care of my Sirius subscription. Very nice overall. More

Bruce was a very good, professional, and understanding salesman. Immediately upon arriving at Chapman BMW, he made me and my parents comfortable to be there. This was particuarly in stark contrast from my salesman. Immediately upon arriving at Chapman BMW, he made me and my parents comfortable to be there. This was particuarly in stark contrast from my experience, just moments earlier, at another dealership just done the street from Chapman BMW. At that dealership, my parents and I waited over 15 minutes until someone asked if we needed any assistance, and even then, they stated that someone would be with us shortly. Yet, nobody came to help us. Upon the second or third "offering" of help, I told my parents - audibly enough for that dealership's salespeople - that we would be leaving since apparently that place did not want our business. Our experience at Chapman BMW was completely different. Bruce welcomed us to the store the moment we exited our vehicle, and he introduced himself to us. He was friendly and informative and provided us with great answers to our questions. His assistant (whose name escapes me at the moment) that day (3/12) was great and very friendly as well. Needless to say, the customer service and attention to detail was light and day difference. Although Bruce focused on the specific makes that I had asked about, his inquiry into either mine or my peers' interests as to a preowned Jaguar was a good move by Bruce. In fact, I was interested in the Jaguar after he showed it to me. After that, Bruce simply made me comfortable in eventually coming to a deal that I liked and felt was reasonable on both sides. I would say that Bruce was relentless, and I don't mean that in the negative sense of the word - I meant that as him trying to work with me and my expectations in order to arrive at a deal that I was comfortable with and that the dealership would be satisfied with. Again, after arriving at our deal, everyone else at Chapman BMW, to the financing people (Giuseppe, and then Megan when I came back the next day) were all friendly, patient, and willing to walk through things and/or explain each part of the contract that I had questions about. My entire experience at Chapman BMW was superb. Bruce and everyone at Chapman BMW made my experience of buying my own car for the very first time a very seemless and enjoyable one. Not once did I feel pressured to do something I didn't want to do, and not once did I feel like I was having the wool pulled over my eyes. Bruce and others were honest, sincere, genuine, patient, and were able to address my concerns. I think you all should continue providing customer service this way as long as you run your business. It was light and day comparison to the other dealership I referenced earlier. Keep it up and thank you for helping me make an easy choice! More

I was treated very well from the moment I came to the dealership. I didn't make a purchase decision on my first visit, but never felt any pressure. Both Karl and the woman from the financial department dealership. I didn't make a purchase decision on my first visit, but never felt any pressure. Both Karl and the woman from the financial department were pleasant, polite, and helpful. They both took the time to meet with me and my wife, and to help us make the best decision. It was the best car buying experience so far. More

Jeff is an excellent sales person. This is the sixth car I have purchased from him and he is a true professional. Also, I must mention Vince Adams in service who also is an exceptional person. He always fol I have purchased from him and he is a true professional. Also, I must mention Vince Adams in service who also is an exceptional person. He always follows up and seems genuinely concerned about rendering excellent service. Doug Wood More

Everyone was very friendly and cooperative. I was in the two other BMW dealerships before I came into the Chandler dealership. Mr. Lee worked with me and was very flexible with pricing. He was very professi two other BMW dealerships before I came into the Chandler dealership. Mr. Lee worked with me and was very flexible with pricing. He was very professional and patient with my stubbornness. My four year old son was with me and everyone was very kind and patient with him as well. Mr. Lee even got him a coloring book and puzzle to keep him busy. I am very pleased with this dealership and I have already referred them to my friends and family. Thank you so much. More

It was a 100% tie between a BMW 5 Series of a Volvo S80. I chose BMW due to my current excellent relationship with Mike Reeves in your service department. I 100% trust that guy and the Service Dept in gene I chose BMW due to my current excellent relationship with Mike Reeves in your service department. I 100% trust that guy and the Service Dept in general is wonderful to deal with. My sales rep at Volvo introduced me to Tim Smith and I loved him. I actually feel I've made a new friend! Great guy, easy to work with. I've already recommended him to a friend who is looking for a new car. More