Chapman BMW On Camelback

Better Service Than the Competition I've used the other BMW dealership in town so can tell you the Chapman BMW is by far the better dealership when it comes to service. I called on a Mo I've used the other BMW dealership in town so can tell you the Chapman BMW is by far the better dealership when it comes to service. I called on a Monday with a tire problem. Bob got me in the next day and saw I also was due for a brakes flush, so also scheduled that. Bob arranged a loaner car for me when I arrived and I was back at the dealership by 3:30 ready to pick up my car. Thanks for your help - this is what great service should be. More

Best Car Buying Experience Everything was on point. From the initial email to driving off of the lot, communication was seamless. Kim was extremely kind and efficient, Rachel, Everything was on point. From the initial email to driving off of the lot, communication was seamless. Kim was extremely kind and efficient, Rachel, for the walkthrough was very knowledgeable and personable. xxxxxxto the management team!!! Allen was wonderful. If i enjoy the car as much as I did the purchasing experience....I will be a BMW owner for life. Thank you! More

They strive for customer satisfaction I was recently made a vehicle claim for an accident that I was involved in and Kyle Gronning made the repair process extremely easy painless. He was V I was recently made a vehicle claim for an accident that I was involved in and Kyle Gronning made the repair process extremely easy painless. He was VERY courteous, friendly and very helpful with questions that I had pertaining to my insurance claim. He took care of everything from the get go and updated throughout every step of the way. I will definatley comeback when more services are required for my car. More

Professional , sharp, knowledgeable I hv been a BMW fan all my life , and hv worked with plenty of sales associates , but Craig really stand out ! Not only he provide great service , h I hv been a BMW fan all my life , and hv worked with plenty of sales associates , but Craig really stand out ! Not only he provide great service , he also super knowledgeable , he made me so confident about my choice of the vehicle , I feel I can totally trust him and respect all of his recommendations . Highly recommended :) U go Craig !! Jordan More

Helped me after a minor accident Directly after my accident I drove down to Chapman. Steve Carieux, my service manager made time for me. When the part I needed wouldn't be in until Directly after my accident I drove down to Chapman. Steve Carieux, my service manager made time for me. When the part I needed wouldn't be in until the next day he gave me a loaner car and sent me on my way. My car was fixed and washed the next day. Great service. More

BMW 128i with the M package Service Bob Molanick always does a Excellent job serving my 128i. Last time I was in he finished up 4 different service request for me including a new set of Bob Molanick always does a Excellent job serving my 128i. Last time I was in he finished up 4 different service request for me including a new set of tires. He had everything finished by noon that day. More

Purchased lease made easy Craig was great to work with. I purchased my lease which I thought would be complicated but he made the process seamless. And I love my "New Car" Craig was great to work with. I purchased my lease which I thought would be complicated but he made the process seamless. And I love my "New Car" More

Bobby Stewart and the entire team are THE VERY BEST! Bobby Stewart is the finest, most professional, and customer care oriented service adviser that we have ever experienced in over 40 years of owning a Bobby Stewart is the finest, most professional, and customer care oriented service adviser that we have ever experienced in over 40 years of owning a car. The complete team at Camelback BMW is second to none: it is a true family environment of team members who care about their customers, provide incredible service and customer care, along with the VERY BEST brand of automobile in the world. More

THEY WILL LIE TO YOU TO PURCHASE A CAR...BEWARE OMG! I purchased a used car from Chapman BMW on Camelback. They lied to me about my approval. They said I was all approved with BMW, gave me a 3.99 % OMG! I purchased a used car from Chapman BMW on Camelback. They lied to me about my approval. They said I was all approved with BMW, gave me a 3.99 % interest, I drove the car home, and 2 weeks later find out that they shopped my loan a several banks at least 5 and got me an approval with Bank of The West, which I feel is the worse Bank of all. I wanted to use my Credit Union, but they said we got you a great rate at BMW, you should just stay with them, they give great credit ratings. THEY LIED! I called and they hung up on me several times. The receptionist hung up on me 3 times. The sales manager was rude and said we can shop all we want for a loan to get you approved, and Steve Sucker (SUCKER MY BUTT) LIED TO ME. HE AND THE SALES MAN JOE AUGUST ALSO LIED! If I was all approved why did they need to shop my loan and pull my credit 5 times?! BEWARE OF THIS COMPANY! They will say anything to get you to purchase their cars. They damaged my credit, they lied and so I want to take them to court to prove them wrong. I plan on filing a report at the Arizona Dealers Association AND when someone calls me about a review on the company from BMW I will let them know how I feel. More