Chapman BMW On Camelback
Phoenix, AZ
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1,371 Reviews of Chapman BMW On Camelback
CRAIG IS THE BEST SALES PROFESSIONAL EVER! Craig Rusin is hands down, the best sales professional I have ever dealt with in 45 years of purchasing cars. He was knowledgable, patient and very h Craig Rusin is hands down, the best sales professional I have ever dealt with in 45 years of purchasing cars. He was knowledgable, patient and very helpful as I spent a couple of hours driving various cars until I knew which one I was going to purchase (my 4th new BMW). He kept me in the loop as the car was being built and shipped from Germany and was always responsive to any inquiries. He made the entire experience enjoyable and fun. Chapman is lucky to have a sale pro like Craig. I have also found that Chapman BMW on Camelback great for service. I took my last car there for 10 years. The service manager, Doug, is excellent to work with. More
Amazing customer service Craig is the sales man you want to be working with. I've been to several dealership and bought several cars but haven't found a guy like Craig. He's t Craig is the sales man you want to be working with. I've been to several dealership and bought several cars but haven't found a guy like Craig. He's tries to make the best deal possible for you and does everything possible to make his clients happy. Not only does he make his clients happy but he's extremely knowledgeable about the cars he's selling! Hes the guy you want to buy your next car from! More
great service Brought my car in for service apt- was greeted immediately- taken to my service advisor who promptly and expeditiously conducted my vehicle intake and Brought my car in for service apt- was greeted immediately- taken to my service advisor who promptly and expeditiously conducted my vehicle intake and provided a loaner. Service was completed 3 hrs ahead of schedule and vehicle returned washed and ready to go . More
2nd car with craig! Bought my second car, an i8 with craig, and he went to bat for me during our 1 month process of negotiating. He'll do what he can to close the deal fo Bought my second car, an i8 with craig, and he went to bat for me during our 1 month process of negotiating. He'll do what he can to close the deal for what works with his clients, not just his upper management. More
Craig was super helpful as I navigated buying my first car. He was great at helping me get exactly what I wanted at a fair price. He was easy to contact and always responded timely. Even post purchase I can s He was great at helping me get exactly what I wanted at a fair price. He was easy to contact and always responded timely. Even post purchase I can still count on him for assist. I love my bed BMW and Craig made the experience easy. More
Outstanding Service Michael Ludtke and his team are the best! I drive a new model 7series and they have always been incredibly helpful on getting me back on the road fast Michael Ludtke and his team are the best! I drive a new model 7series and they have always been incredibly helpful on getting me back on the road fast and with the peace of mind of their quality workmaship. Very few places have that personal touch and Chapman is one of them! Thank you Mike! More
Craig We were referred to Craig by our service advisor. Both Diane and I were very, very impressed with his kindness, thoroughness and knowledge of BMW prod We were referred to Craig by our service advisor. Both Diane and I were very, very impressed with his kindness, thoroughness and knowledge of BMW products. More
Superlative service of Craig Rusin I expected nothing but the best from Chapman BMW on Camelback when I went in last week to purchase a new 528i. I was not disappointed! Craig Rusin h I expected nothing but the best from Chapman BMW on Camelback when I went in last week to purchase a new 528i. I was not disappointed! Craig Rusin had come highly recommended to me, and I sincerely appreciated his professionalism, as well as his candor. He is genuinely gracious, and very knowledgeable about the industry. After 6 years of being a Chapman BMW on Camelback customer, I see no reason to ever venture elsewhere! More
Service is and always has been excellent. Steve, my service rep has always been spot on, does an excellent job for me. I wouldn't consider going anywhere else, my expectations would never be Steve, my service rep has always been spot on, does an excellent job for me. I wouldn't consider going anywhere else, my expectations would never be met More
Best Sales Experience Ever!! Craig is a complete car guy - excellent car knowledge and extremely informative. And, he is very focused on customer experience and satisfaction. He Craig is a complete car guy - excellent car knowledge and extremely informative. And, he is very focused on customer experience and satisfaction. He provided objective inputs that were very helpful and constructive. He made the negotiation efficient and fair. I would highly recommend Craig and will always go back to him directly for any future BMW purchases or assistance. Best experience ever!! More