Chapman BMW On Camelback

Excellent Experience From the moment we stepped into the dealership we were greeted by the receptionist and were immediately assisted. Joe Lena answered our questions and From the moment we stepped into the dealership we were greeted by the receptionist and were immediately assisted. Joe Lena answered our questions and not once did we feel pressured to buy. When we did decide to buy Joe was good at helping us meet our price. After delivery Joe followed up with to see if we had any questions. Very good experience from start to finish. Thank you Joe! More

Ernie! Ernie! Ernie! Ernie has worked with me a few times before....each time he continues to treat me very well. He is very knowledgeable and helpful. I cant imagine work Ernie has worked with me a few times before....each time he continues to treat me very well. He is very knowledgeable and helpful. I cant imagine working with anyone else. Ask for Ernie!!! More

Best Experience Ever Steve Murphy was amazing! I came to see if a 3 series would really fit my needs for my family. He was very knowledgeable and gave zero pressure. He th Steve Murphy was amazing! I came to see if a 3 series would really fit my needs for my family. He was very knowledgeable and gave zero pressure. He thoroughly reviewed all the options so I could make an informed decision. Within 5 minutes I was approved with great numbers and my car was being detailed. I will definitely return here again and again! More

I3 From A3 I recently traded in my Audi A3 for a new BMW I3 and couldn't be happier. Craig Rusin, was great, even keeping in contact while being out of the offic I recently traded in my Audi A3 for a new BMW I3 and couldn't be happier. Craig Rusin, was great, even keeping in contact while being out of the office sick. Elliott Burnette and Kyle Hood helped make the process smooth and a lot of fun. Everyone was very attentive and helpful and made this a great car buying experience. This is a great team, I would recommend them to anyone. And the I3 is a great car, a huge leap forward in automobile technology. More

Service The service department did an excellent job servicing my 2005 BMW. The service Representative Ernie Escobedo was friendly, professional, and knowledge The service department did an excellent job servicing my 2005 BMW. The service Representative Ernie Escobedo was friendly, professional, and knowledgeable. I was given updates on parts and when my car would be ready. I was given a loaner car to use until my car was ready. When I picked up my car it had been vacuumed and washed!!! I was very happy with my experience at Chapman BMW!!!!! More

Transfer case issues Very clean and well run dealership. Got right to the problem and fixed it quickly. Cost was less than I expected. Best BMW dealership I have visited, Very clean and well run dealership. Got right to the problem and fixed it quickly. Cost was less than I expected. Best BMW dealership I have visited, Recommended More

Excellent I always have the best service, very helpful and friendly. This is my 5th BMW, besides loving the car, the excellent service is very important! I am I always have the best service, very helpful and friendly. This is my 5th BMW, besides loving the car, the excellent service is very important! I am not associated with any dealership or service center. More

Wrong Information I recently just bought a 97 740i and needed to get a key. I ordered a key through Chapman BMW and was only given the option of the $90 key. (The one w I recently just bought a 97 740i and needed to get a key. I ordered a key through Chapman BMW and was only given the option of the $90 key. (The one with the light on it). Come to find out there is a key with alarm buttons on it, and my car does have an alarm. I will have to pay another $240 for a key I should have been offered the first time. A couple weeks later the key fails to start the car, so I bring it in to Chapman BMW and walk up to where the greeters are and one of the service/valets put the key into the key reader and tell me it's a bad key. I'm told I need to tow the car down to BMW and they will "flash/reprogram" my key to the car, for free and in 5 minutes. I get down there and am then told my key is an older style key and wouldn't work in the key reader for that reason. Well I've just had my car towed down there on false information, and am now being told I would have to pay $175 diagnostic fee. I was not happy. Once they "tried" to diagnose it, they came back with a "possibility" of what it could be, no guarantees. So after finally telling them how I felt about their service I asked why they couldn't put a tester switch in to see if it was really that part or not, and Doug, the service manager finally did and got back to me confirming the issue. The thing is this is after them telling me I would have to pay $450 for the one part and if it wasn't that, $500 for the other part. This dealership is all about money and only the "top dogs" that work there I believe actually care about customer service. I bought the part I needed for $60, (BMW wanted $150) and put it in myself, in front of the dealership, for free. Horrible customer service. More

Service Visit I set up an appointment by chat, very easy. Arrived for my appointment and was pleasantly greeted. While I was waiting I was offered coffee and/or wat I set up an appointment by chat, very easy. Arrived for my appointment and was pleasantly greeted. While I was waiting I was offered coffee and/or water. My car was finished in a very timely manner. Service advisor Robert Molanick did a great job. More

Not your typical car dealer Wonderful experience and car dealers are not usually in the same sentence. The stereotype of the typical car salesman is not flattering and the experi Wonderful experience and car dealers are not usually in the same sentence. The stereotype of the typical car salesman is not flattering and the experience is usually frustrating. Chapman BMW certainly breaks this perception and replaces it with one that fosters an open, honest relationship between their sales team and clients. Our experience with Craig was smooth, friendly, and very transparent, exactly what leasing or buying a car should be. We started at another dealership and were passed off to three separate people and none of them really answered our questions. We came to Chapman because the service department has been excellent (thank you, Ernie!) and were not disappointed! Thank you Craig! More