Chapman BMW On Camelback

Extremely Impressed with Chapman Sales Team! I had a great experience with my sales representative Kim Reid! She took the time to show up around the car lot for almost 2 hours in the scorching ho I had a great experience with my sales representative Kim Reid! She took the time to show up around the car lot for almost 2 hours in the scorching hot Arizona sun. Answered all of our questions regarding which BMW would be the best fit for us. We looked at the X4, X5, X6, 4 series... we went all over the lot! Kim was professional and courteous at all times. She has a great sense of humor. I definitely felt there was a professional connection between us. One of the things that stands out most about my experience is that I was judged when I walked through the doors. I've had previous car buying experiences where I was not taken seriously about the purchase of a new car because of the way I dressed (not fancied up... you don't have to dress fancy to own a BMW--- I'm living proof of that one), my age, or the car I drove up in wasn't an expensive one etc. Not with Kim, she treated us fairly from the moment we walked in. I felt that she was honest with me. If an X4 didn't look good on me, then she told me. I appreciated that! The general manager was extremely helpful in crunching the numbers and making the trade as easy as possible. They were both very patient with all of our questions and concerns, an addressed each of them. Elliot and Kyle were great at explaining the car's functions and even synched up our iPhones with the car. Overall, I'm very pleased with my car buying experience with Chapman! In the end, I'm now the proud owner of a new 428i! Thank You Kim! More

Dan Lidington, Exceptional Service and Customer Care Dan Lidington, my Service Advisor since purchasing my first BMW in August, 2012, is always "on point." Consistently, he takes the time to explain wor Dan Lidington, my Service Advisor since purchasing my first BMW in August, 2012, is always "on point." Consistently, he takes the time to explain work or maintenance that is necessary for my vehicle, in layman's terms, so it is easy for me to understand. Dan always calls me with an update on the status of my vehicle in a timely manner so I am not left wondering. To me, communication and building trust through integrity are key in exceptional service and that is what I receive from him with each and every service visit there. He also has extensive knowledge about various BMW models that I have inquired about for another purchase. Simply, Dan's customer care exemplifies the BMW brand of exceptional quality. More

Excellent dealership Excellent overall experience. Everyone at the dealership was friendly, helpful and knowledgeable. The customer service was remarkable. My expectations Excellent overall experience. Everyone at the dealership was friendly, helpful and knowledgeable. The customer service was remarkable. My expectations were met and exceeded. I would highly recommend this dealership. More

Best Dealer Experience Ever! I have never had such an enjoyable experience at a dealership before as I did this past week. Chapman BMW on Camelback made the entire car repair expe I have never had such an enjoyable experience at a dealership before as I did this past week. Chapman BMW on Camelback made the entire car repair experience great. I had a few issue that needed to be worked on and after realizing that it would take more time than I had, they offered up a free loaner. Now while this may be normal for some dealerships, this was brand new to me. In addition, there wasn't a long wait to get to a service advisor, there was GOOD coffee and pastries provided. I was kept up to date on the status of my vehicle and the service was completed in a quick and efficient time. Thank you so much for a great experience! More

Chapman BMW Service is excellent! I'm very particular and the BMW service at Chapman has been great. My service advisor Michael Ludtke anticipated my service needs and the car was read I'm very particular and the BMW service at Chapman has been great. My service advisor Michael Ludtke anticipated my service needs and the car was ready early. I highly recommend this dealership. They are very professional, no pressure, and friendly. More

135convertible service customer, Bobby the service advisor was prompt & excellent, I bought my car in Colorado the right rear light was not operating correctly , service customer, Bobby the service advisor was prompt & excellent, I bought my car in Colorado the right rear light was not operating correctly , everything was handled efficient and fast. More

Amazing experience We have worked with Savas in a previous car and when it was time to downsize from two vehicles to one, we wanted to go back and work with him. He took We have worked with Savas in a previous car and when it was time to downsize from two vehicles to one, we wanted to go back and work with him. He took the needed to get us into a 2013 328i that was more then we dreamed of at a very affordable price. Thanks again! We will be back in a few years to do more work with you. More

Michael Ludtke is the best service advisor EVER I have been servicing my BMW 3 Series at Chapman BMW on Camelback for the past 3 years. Not only is Mike my service adviser, but also a few professio I have been servicing my BMW 3 Series at Chapman BMW on Camelback for the past 3 years. Not only is Mike my service adviser, but also a few professional colleagues service adviser as well. I get reminded the value it is to have someone like Mike every time I call him and every time I call my wife's Subaru advisory - Night and Day. He's 100% professional and I genuinely believe he cares about me and my car experience. He's steady, accountable and proactive. Plus, he's a really nice guy. There's Day 1 people (sales), and Day 2 people (service). Day 1 provides you the best car, Day 2 ensures you were provided the best car. More

It Pains Me to Write This I bought my BMW from Chapman in December of 2013 and my entire experience was absolutely incredible, in large part due to Sales Rep Mike Anderson. I I bought my BMW from Chapman in December of 2013 and my entire experience was absolutely incredible, in large part due to Sales Rep Mike Anderson. I recently took my car in for it's first service appointment and was pretty disappointed. When I picked my car up there was a crushed water bottle left in the back seat, magnetic tape strips were taped on top of the rear view mirror and when I peeled them off they left a sticky residue I had to clean, the driver's headrest was jammed into a different position and it took a little effort to get it back to the correct position, and I never received a call, nor any notification, letting me know my car was ready. While these are very minor inconveniences given other world events, I was surprised and very disappointed by them. After having paid a lot for a vehicle and promised excellent service for it, I did not receive that service so I cannot speak highly of it at this point. I hope that changes and my next appointment is better!! More

Awesome experience with service manager Michael Ludtke Best service ever! Ive owned a lot of nice cars and experienced a lot of dealerships and if your in Phoenix GO TO CHAPMAN AND WHATEVER YOU DO DONT GO Best service ever! Ive owned a lot of nice cars and experienced a lot of dealerships and if your in Phoenix GO TO CHAPMAN AND WHATEVER YOU DO DONT GO TO PENSKE! PENSKE NEEDS TO LEARN TO TREAT PEOPLE LIKE CHAPMAN DOES!!!! More