Chapman BMW On Camelback

Bob made me smile, like he promised / Alan awesome Sales Mgr Original review written before we picked up car, now updating review with the rest of the process! I know it's a goofy title for a review, but they Original review written before we picked up car, now updating review with the rest of the process! I know it's a goofy title for a review, but they only let me type in so many words! Also, Elliott, the BMW Genius was awesome too! Well, we had been having a terrible experience trying to buy a car. It started with trying to buy a used car at Chapman's CPO store, and then gradually deciding to buy a new car. We've been all over town trying to find the right car, with the right salesperson. We almost inked a deal the night before at Scottsdale BMW, but walked out after the salesperson refused to have the car washed for us prior to signing! That car was extremely dirty following Thursday's monsoon and we just wanted to be sure there weren't any dents, scrapes or scratches due to the nature of that storm. So, left Scottsdale unhappy and arrived in front of Bob's desk 1 day later, still unhappy! Bob was extremely pleasant to deal with and did not argue with me. (Another rep at their CPO store argued with me about everything), but not Bob. Whatever my stopping points were, Bob addressed them and found a solution. He didn't argue, he fixed it. As we were armed with my pricing apps, and knowledge of the market, Bob was on board trying to make sure that he pulled together a deal that was equitable for both parties. Bob is also really laid back, so if you have anxiety about buying cars don't expect Bob to reflect that same anxiety. LOL He is calm, keeps everything together, and just operates very methodically. Then because we were concerned about having our credit ran again (we had already submitted the online application 2 weeks earlier) Alan, the Sales Manager came in and helped figure out where our info might be and he was able to retrieve the information. Alan also helped rescue our deal that night by offering to buy our old car, which we had on the internet. Bob and Alan were a great team. However, now that I have been there a few times and have seen and heard Alan stopping by to help out other buyers I must say, I think Alan is just one of those exceptional people you find in a dealership - Bob as well. Many times customers will really hold a grudge against a dealer for something that happens in that relationship out on the showroom floor. The first impression starts at the front door with the greeting, then the sales floor, then with sales management. We felt like they were partners with us in the process, not adversaries. We looked at the car late on Sunday night. Everyone stayed late, and nobody ever mentioned it was after hours. Then when we thought we hit a small snag, Alan came to the rescue and solved that for us. We were then scheduled to pick up the car the next day, so that they could get it ready. Wow, I'm amazed at everything that happened afterwards. Next day bright and early, Bob texts Alan a little "don't forget to send in that paperwork for MrsX" - they both knew I would stress out if I had to wait to hear. LOL Alan was already on top of things! I had an e-mail from Alan by 8:48 AM that we had bank approval. Where do you find that type of teamwork and customer service these days? So, at one point during the day, Alan and I are e-mailing, and I ask him if anything has changed, are we still good to go, etc. Alan replies back so eloquently "Think BMW." He was referring to the fact that we are now in a brand where we can trust them to honor their commitment. It gets better still! We arrive at 6:30 to pick up car. Walk in the showroom and our car is in the showroom. Washed, waxed, detailed - a far difference from the other place that didn't want to wash the car for me prior to signing! We sit with Bob a few moments while Alan and the lady in finance finalize a few things, get a copy our driver's license, etc and then Alan walks up, and has an even bigger surprise for us. Our interest rate came in even lower than what he said we might get approved for. Super low! Before we even go to finance, they walk us to our car and tell us to take our time making sure it is perfect. Yes, it was so perfect our only concern then was that a looming storm might be coming into the area. The storm alert we had received on our phone ended without any activity. Crisis averted. :) Then we went in to finance, which only took about 20 minutes, the lady there was very nice, and then they bring out the BMW Genius. This is the BMW Expert who sits in the car with you, walks you through all the features, pairs your phone with you, etc. Our BMW Genius was Elliott. Ask for Elliot. He is awesome. I've already had to call him 2x to get help with something I didn't know, and I called his cell phone and he picked up and helped me right away. I didn't know how to turn off the instrument panel (after leaving vehicle and locking door it will shut off) and how to turn off the ECO settings. I do want to mention that when you go into finance you will be presented with many things, and I think some of these you should have a heads up about, because these are expensive value-added customer options but because they are expensive I think they take a little more time and research to make an informed decision. BMW spends a lot of time and research to ensure the driving experience is the ultimate driving experience and they spend a lot of R&D into safety and technology for the customer. With that type of commitment in a brand towards safety and quality, it would be nice to see that same commitment extended towards letting customers know upfront what their options will be when signing in finance for these additional benefits. We did not know what we would be making a decision on, so we had to make our decisions without having done our research. Therefore, we declined everything, other than the GAP. I believe had we known about some of these options beforehand, we would have researched ahead of time and purchased. I think this is just a reflection of the overall industry that they hit you up with some last minute purchasing decisions, it's definitely not a reflection on Chapman directly, therefore I did not deduct any points for this. But I do think Chapman would see revenue increase at point-of-signing if the customer walked in with a little more knowledge, and they would be the frontrunners in the city if they established this as a protocol moving forward. As a consumer and a small business owner I find that people often make better choices, which often benefit both the customer and the business when having more available information and an opportunity to research it at their leisure, without pressure. They don't pressure you, but it's a bit stressful to know you only have that one time to be able to add some of the benefits, and that as soon as you sign the contract, you can't purchase a few of these options after the fact. That is what creates the stress. Not being able to do research appropriately beforehand and knowing you won't have another opportunity to purchase. Here is what you will be asked about in Finance: Do you want Gap Insurance? The price was $995 (we bought it but paid for it outside the loan) We bought it because when I called insurance to get quotes a few weeks earlier, they said to definitely get it unless our down payment was sizable. Do you want to purchase extended warranty? The price was over $3500 approximately. Do you want run flat tire warranty? The price is about $1600 Do you want ding repair/removal? The price was about $900 Do you want paint protection? The price was about $800 Note about the run flat tires: You get a CD with your new car purchase that has information about your tires and tire warranty. For us, our run flat tires are rated to drive up to 50 miles per hour for 50 miles. This might be important to know as some staff said they can go as long as 150 miles, but that is not the case with the tires on our new 528. So if this is important to you, make sure to read your CD when you buy your new car. The CD had many different tire vendors on there, so you will want to select your exact tire vendor to be certain. Chapman also offers a New Car Clinic 2nd Saturday of each month. We got to attend that this weekend, and it was very informative. They have snacks out, you learn about the BMW, tour the facility, see the repair shop, they gave us each a tee shirt, and you are entered into a drawing to win $500. Plus we got to see our excellent sales team one more time. They are prompt and the clinic starts right on time, so if you want to graze on some good food, make sure to show up about 15-20 minutes before the start of the clinic! In closing, it was an excellent experience purchasing our car from Chapman BMW on Camelback. Thank you Bob and Alan for your help! You have really done a lot to make us feel like we are a part of the Chapman family. You guys rock! More

Awesome as always Steve Murphy and the rest of BMW Chapman on Camelback is the reason why I continue to buy BMWs. I am very particular and have a lot of demands when it Steve Murphy and the rest of BMW Chapman on Camelback is the reason why I continue to buy BMWs. I am very particular and have a lot of demands when it comes to making a decision. Steve was very patient and professional. We kept going back and forth between a 2014 x5 35d and 35i M Sport. On no less than three occasions we changed our minds. He was very knowledgable and understanding. I have dealt with Steve on our previous lease three years ago and I will never deal with anyone else. Talk about customer service and being there. Trust me. This guy lives for his clients. That's refreshing. chapman BMW is my choice and I highly recommend Steve Murphy. If he can deal with me and my nagging demands he will certainly come through for you as well. Thanks Steve. More

The best car buying experience yet because of Kim Reid I was in the hunt for a certified pre-owned BMW to replace my '09 328i. My car was actually fine, but I wanted something that was upgraded and a littl I was in the hunt for a certified pre-owned BMW to replace my '09 328i. My car was actually fine, but I wanted something that was upgraded and a little newer. My stepson had just leased a new 5 series from Kim Reid at Chapman BMW on Camelback and was extremely happy with how the process went, so he gave me Kim's contact information, and I emailed her. We met on a Saturday morning so I could tell her what I was looking for. To be honest, I didn't give her a lot of wriggle room on what I wanted, but she said if I was patient, we would find it. It was almost like I was ordering a CPO car. One of the things I enjoyed about her approach is that she didn't bombard me with an email every day with cars that didn't fit what I was looking for. Instead, I only received emails with cars that she knew were within my parameters. Last week, she sent an email to me containing what proved to be the car that I now own. When we met again on another Saturday morning, the car was sitting out in front of the dealership ready to go, and off we went for the test drive. It was clear that I really liked the car, and when we got back, we "crunched" the numbers, which amounted to a very fair negotiation establishing a trade-in amount for my car and the sales amount for the new one. It was very painless from the start. Kim is a professional at what she does: she knows BMW's very well, drives them herself, and knows that BMW owners are particular about their cars. She is easy to talk to, and made the whole relatively short journey to my new car a pleasure. In the end, she went out of her way to make sure I was a happy customer, which I am, by making sure everything about the car was right. I would definitely buy my next BMW from Kim, and would recommend her to anyone looking for a BMW. I entitled this review, "The best car buying experience yet", because I am sure my next one with Kim will be even better. Steve Larson More

Best Customer Service, Efficient, Knowledgeable and Friendly This was the easiest, smoothest experience we've had thanks to Savas Makridis at Chapman BMW on Camelback! From the moment we spoke with him on the ph This was the easiest, smoothest experience we've had thanks to Savas Makridis at Chapman BMW on Camelback! From the moment we spoke with him on the phone, he was so extremely clear, friendly and knowledgeable. He was very attentive in listening to our desires and responded quickly, showing us our options. He already knew the details about each vehicle which kept the search very efficient. When we found the one we loved, Savas arranged our paperwork in an instant and off we went! He made every step of this process FUN! I found the perfect car for me! Thanks Savas! More

Great experience.! it was a pleasure to work with Steve Murphy! He was very professional and answered every question we had. The dealership was very nice, there was a lo it was a pleasure to work with Steve Murphy! He was very professional and answered every question we had. The dealership was very nice, there was a lot of inventory to choose from. I will definatly recommend this dealership and Steve Murphy to family and friends! More

The Best Longstanding Service ever!!! I have lived in many cities across the USA and always own two or more BMW's at a time. I have now lived in Phoenix for 5.5 years' and frankly I have n I have lived in many cities across the USA and always own two or more BMW's at a time. I have now lived in Phoenix for 5.5 years' and frankly I have never , ever, received better service for my BMW's than I have at Chapman BMW on Camelback Road in Phoenix, AZ. I have been working with Mr. Lutke for the last 3 to 4 years' and I can say his wonderful attention to servicing my 328i s, 528i and my 750Li series BMW's. Consistantly, his courteous, professionalism is the reason my husband, son and I continually have our cars serviced ONLY at Chapman BMW. He and his team, including managers and technicians go above and beyond to keep my cars in the finest condition and my family happy! More

Savas Makridis Savas was a great rep to work and made my buying experience quick and easy. What a great deal, I will buy again from Savas at Chapman BMW! Savas was a great rep to work and made my buying experience quick and easy. What a great deal, I will buy again from Savas at Chapman BMW! More

Craig Rusin A+ service I love my new bmw I purchased the 2014 320i and it's amazing. Craig Rusin was my dealer and he was the just as amazing as this car is. It was 5 star I love my new bmw I purchased the 2014 320i and it's amazing. Craig Rusin was my dealer and he was the just as amazing as this car is. It was 5 star help and service he went above and beyond to make sure my payments were where I wanted them to be. He's very professional and it doesn't hurt that he's easy on the eyes ;-) if you wanna buy a new car craig Rusin is your guy More

Quick & efficient The quickest in & out experience I have ever had after deciding to make the purchase. Savas was friendly & respectful. When we need another vehicle, I The quickest in & out experience I have ever had after deciding to make the purchase. Savas was friendly & respectful. When we need another vehicle, I will take the time to find him. More

Best Car Buying Experience Ever! I worked with Bob Hirsch at Chapman BMW on Camelback over the course of months as I researched and budgeted for a car. He was very helfpul and patient I worked with Bob Hirsch at Chapman BMW on Camelback over the course of months as I researched and budgeted for a car. He was very helfpul and patient through the entire process, never once hurrying me. Part of the reason I decided on a BMW was because of the no-pressure and transparent interactions I had with Bob. It was definitely the lowest stress experience I've had in buying a car! More