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Chapman Chrysler Jeep
Henderson, NV
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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847 Reviews of Chapman Chrysler Jeep
November 17, 2016
Nicely done! Wanted to give Brandon a quick "shout out" for a great job yesterday with service on the Jeep ... the only thing I would recommend is to find a path f Wanted to give Brandon a quick "shout out" for a great job yesterday with service on the Jeep ... the only thing I would recommend is to find a path for speeding up the oil change process during the midday hours. More
by Shishpeez
Employees Worked With
Brandon
November 17, 2016
Best Customer Service From Virgil Dody I bought a brand new Jeep Cherokee May of this year from Hance, who was wonderful as well - something went wrong with the computer and the glitch brou I bought a brand new Jeep Cherokee May of this year from Hance, who was wonderful as well - something went wrong with the computer and the glitch brought me into the service side. Virgil came right out, I explained my issue and he got me set up with the rental car shuttle to pick me up, and was there within minutes. He explained that the shop was busy but would be in touch ASAP. They even had my car ready a day earlier than expected. Long story short, the day that could have been xxxx was handled so professionally, with ease and care that I truly wasn't fazed by the inconvenience of bringing my car to the shop. Virgil is TOP NOTCH and I truly appreciate his level of customer service! Nice work Chapman team! More
by Jamie
Employees Worked With
Virgil Dody
November 12, 2016
Incompetent people work there This is my second time in 3 months bringing them a problem with my 2013 mini van and they give it back to me with more problems. These people don't un This is my second time in 3 months bringing them a problem with my 2013 mini van and they give it back to me with more problems. These people don't understand how to fix anything!!! I would never recommend them for anything don't purchase from them & never bring a car to them you'll just be as angry as I am with them. Also I actually tried to grab the sales person by the throat for yelling at me! Stay away from them!! More
by Gneco3
Employees Worked With
All
November 08, 2016
Service with Vince😃 In 25 words is not enough to share my experience , so I will say the best service experience ever!!! Thank you guys . Ask for Vince💯He is. Very deta In 25 words is not enough to share my experience , so I will say the best service experience ever!!! Thank you guys . Ask for Vince💯He is. Very detailed in assisting to your issues with your vehicle !!! More
by Taylor
Employees Worked With
Vince
November 08, 2016
Oil change rip off I brought my 2013 Patriot in for a routine oil change and was shown a picture of a "leak" . I told the service rep this Jeep has never had a leak. He I brought my 2013 Patriot in for a routine oil change and was shown a picture of a "leak" . I told the service rep this Jeep has never had a leak. He said it was a slow leak and it needs a new seal. What a rip off!!! I had to pay the $19 to get my vehicle back. More
by Kulo
Employees Worked With
Christian Gonzalez
November 06, 2016
Glad I chose Chapman! I've had some trouble with my Chrysler 200 hundered that was recalled twice. They found some other things wrong when I went for the check. Service was I've had some trouble with my Chrysler 200 hundered that was recalled twice. They found some other things wrong when I went for the check. Service was friendly. Work was great. Thank God the car is under warranty. Didn't have to pay for anything. Back on the road happy as a butterfly! More
by Christine
Employees Worked With
Raoul & Vince
November 01, 2016
Oil Change The service was great qucik and the service personel were kind and listened to my concerns . I was dissapointed in the condition of the appearance of The service was great qucik and the service personel were kind and listened to my concerns . I was dissapointed in the condition of the appearance of the car . There was black marks all over the entrance to the car on the floor the steering wheel had oil on it . I would have expected that It would have been cleaned up before delivering the car back to me. More
by shadow2015
Employees Worked With
Brandon Rogers
October 31, 2016
Top-Notch Service Just recently moved back to Las Vegas. Brought one of my vehicles in Saturday, 10/29/16, for an Oil Change/Tire Rotation. Met Chance Sackett/Service Just recently moved back to Las Vegas. Brought one of my vehicles in Saturday, 10/29/16, for an Oil Change/Tire Rotation. Met Chance Sackett/Service Advisor. The entire experience was smooth and efficient. Chance is an outstanding asset to the company. He followed up and ensured I was informed throughout the visit. Very personable and professional. More
by John
Employees Worked With
Chance Sackett
October 18, 2016
Repair done twice Paid $2200 to have work done on my Jeep on 9/1. They had my jeep for 6 days (dropped it off on a Thursday to Wednesday). Figuring they have to pull th Paid $2200 to have work done on my Jeep on 9/1. They had my jeep for 6 days (dropped it off on a Thursday to Wednesday). Figuring they have to pull the dash to get to the actuators that their replacing, ignition switch replacement (warranty job) and drive axle/shaft seal was leaking. They would only cover a car for one day due to the warrant on the ignition switch so I had to figure out how to get rides to work because I was already shelling out $2200 and couldn't afford $30 a day on top of that for a rent a car. Get the car back on 9/7 and on 10/5 the same problem, the actuator that was replaced, broke again or so I thought. Call back get an appointment to fix it. Drop my car off a 7 am. They give me a rent a car and paid for one day (warranty for that part) and can't tell me how long it is going to be. Great out a car for another week. NOPE I was wrong!! Basically they never fixed the actuator that was broken to begin with in the first place and they got the car done in less then 7-8 hours. I got a call around 3:30 -4. Telling me my car was done. HOW the did they get it done in 7-8 hours when it took them 6 days before??? I had to pick up my car by 5pm because that is when they close. That wasn't happening and I had to return the rent a car by 8am the next morning or I was going to be charged another day. SO I lost two days to this mess, $17 extra I had to pay for the extra hours for the rent a car (Enterprise rocks - car returned by 12). WHY DID I PAY $1545 in labor for 6 days for a part that was never put in and why did it take 6 days to do!!! Makes me wonder if the other work they did was actually done or done right now. More
by Randi
Employees Worked With
Roy
October 12, 2016
A good experience I came into the dealership for an oil change and a check on the braking system. I got a comprehensive checkup on the whole car, in a timely manner, I came into the dealership for an oil change and a check on the braking system. I got a comprehensive checkup on the whole car, in a timely manner, and I was treated with courtesy by Chance who made the experience comfortable for a senior citizen. I will be back. More
by ritawolf
Employees Worked With
Chance Sackett
