Chapman Chrysler Jeep

Chapman Chrysler Jeep responded

Joyce, Chapman Chrysler Jeep would like to thank you for your patronage and positive feedback on your experience. I will be sure to pass along the information to our service team. Please do not hesitate to contact us should you need anything else. Thank you again, Kimberly Hill Customer Relations Director

Chapman Chrysler Jeep responded

Hello Conchitina, We can assure you that it was not our intention to leave you with the perception that our employees are rude or dislike their jobs. We employ a very loyal and dedicated staff, although they are sometimes very busy during certain times of the day. It is our understanding that you arrived during one of these busy times. Virgil, the bald advisor who greeted you, took your service order because your assigned service advisor, Jesse, was busy with another customer. Jesse said he came in to update you after Virgil directed you to the waiting room. If dealing with two different advisors was confusing, then we sincerely apologize. Again, there may have been the perception that the advisors are not friendly when they are multitasking to assist several customers at the same time. Please understand that they are dividing their time evenly between all our customer so they can service their vehicles as efficiently as possible. Regarding our reception staff, we have not had a complaint about their disposition in the last couple of years, although we will certainly reaffirm the importance of customer courtesy. We appreciate your business and thank you for the feedback. Derrick Goern Service Manager

Chucky responded

Sorry Derrick that is not how it happened. No one updated me until I found a salesman and asked him if anyone was going to tell me what was going to be done to my car because I did not know since I just purchased the car 6 months ago.I was already sitting in your lounge for over an hour at the point. I guess the point is moot because it's all about perception. You can tell me what you think happened and I can tell you what I believed happened but at the end of the day, it's all about what the customer's perception is when they walk away from your dealership. Your sales staff are excellent and their guest service is great. The others I mentioned were not. Perhaps they were busy, perhaps they were have a bad day. All I can comment on is my experience. Thanks.

Chapman Chrysler Jeep responded

BrandeeK, Thank you for the positive review & feedback regarding our sales & service department. We truly appreciate your business and I am glad to hear that you gave us the opportunity to turn your experience into a positive one. I will be sure to let all 3 sales employees know of your review and I would like to apologize for the experience in service. I will use this as a training experience for future. Please do not hesitate to contact any of us should you need anything further. Enjoy your new vehicle & be safe out on the road…… Thank You, Kimberly Hill Customer Relations Director

Chapman Chrysler Jeep responded

Mopar Owner, Thank you very much for the positive feedback. I will be sure to let Vince & Chris know “job well done”. It’s always enlightening to hear when we have done a good job, as always this is something we strive towards daily. Let us know should you need anything else. Thanks, Kimberly Hill Customer Relations Director

Chapman Chrysler Jeep responded

Okhandhi, Thank you for the positive review on your service experience and Vince Thompson. I am happy to hear we got your vehicle completed before the promised time, this is something we always work towards. Chapman Chrysler Jeep would also like to thank you for your long time business. You are definitely family. Let us know should you need anything further. We wish you happy & safe driving. Thank You, Kimberly Hill Customer Relations Director

Chapman Chrysler Jeep responded

Labo, We are baffled as to your unfair negative review. Chapman Chrysler Jeep host monthly sales events in which we validly give away gift certificates, prizes and even new vehicles. The gift card that was given out as one of the prizes on the Labor Day event is absolutely valid and able to be used in our service department. There are no false claims on the mailer of the gift card being for anything besides the value which it is worth. If you feel we are in violation of anything unlawful please do not hesitate to contact me direct and present the validity to this claim. I look forward to speaking with you soon to review your photos and video on said claims. Chapman Chrysler Jeep has no reason for any false claims ever. We value our clients immensely and always strive to give the very best of service as we have done for many years. Thank You, Kimberly Hill Customer Relations Director 702-558-3095

Chapman Chrysler Jeep responded

JulieandMike, Thank you very much for the positive review on Corey & Nathan in our sales department. We are pleased to hear that you had a positive experience and was able to get a good feel of the Jeeps. I think you will be very satisfied with the Cherokee, but should you have the urge to hit the off road again let us know, I’m sure our enthusiast Corey will be more than happy to take you out again. I will be sure to share the feedback and thank you again. Welcome to the Chapman family. Thank You, Kimberly Hill Customer Relations Director

Chapman Chrysler Jeep responded

Maggie Cormier, Chapman Chrysler Jeep would like to thank you for your positive review & trusting us to take care of your service concern. I will be sure to pass along the feedback to Virgil & his manager. Please do not hesitate to let us know should you need any additional help. Thank You for your business and glad to hear you and your son are back on the road. Thank You, Kimberly Hill Customer Relations Director