Chapman Chrysler Jeep

OUTSTANING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! OUTSTANDING SERVICE FROM LAWRENCE ENNIS AND ELLENA SMITH I WOULD RECOMMEND THEM A MILLION TIMES. THEY ARE CARING AND VERY PROFECTIONAL GROUP OF PEOPL OUTSTANDING SERVICE FROM LAWRENCE ENNIS AND ELLENA SMITH I WOULD RECOMMEND THEM A MILLION TIMES. THEY ARE CARING AND VERY PROFECTIONAL GROUP OF PEOPLE YOU SHOULD BE SO PROUD TO HAVE A STFF LIKE THIS WORKING FOR YOUR COMPANY. More

Disappointed with service department Scheduled a service appointment for 7 AM with the hope the service would be completed by 3 PM. When I arrived at 3 PM I was amazed at the fact they Scheduled a service appointment for 7 AM with the hope the service would be completed by 3 PM. When I arrived at 3 PM I was amazed at the fact they could not find a record of my vehicle. After waiting 30 minutes, they advised me the vehicle was checked in under my middle name and it would only be a few more minutes until they were done. A few more minutes turned into 2 hours. I was ok with everything until I entered my vehicle and noticed my air pressure light was still on. Are you kidding me they couldn't even add air to my tires after having my vehicle there for ten and half hours. More

Thought the first time was a fluke I was in a horrible car accident about a year ago and my car at the time was totaled and I had to find a new car with no money down. Chapman worked w I was in a horrible car accident about a year ago and my car at the time was totaled and I had to find a new car with no money down. Chapman worked with me and it was the best experience I have had when purchasing a car...up to this point. I owned the really nice but smaller Jeep Compass for less than a year and am now having to move up north where a 4x4 will be needed. I was completely upside down in my Compass but they took the time to assist me and understood my needs and helped me get into a bigger Jeep Patriot 4x4. Both times purchasing a vehicle from this dealer, the salesperson (who was different both times) was super friendly and very knowledgeable. Finance process was fast and easy and when I walked out it was gassed up and washed and ready to go. The salesperson paired my phone and I was done. I was a devoted Chevy person but I am glad I made the switch to Jeep not only for the great vehicle but also for the great customer service of this dealer! More

No Communication/Didn't Fix Problem/Generic Invoice I dropped my jeep off at 8:30 AM by 2:30 PM I still had to call from dealership, left a message and an hour later I received a phone call with no deta I dropped my jeep off at 8:30 AM by 2:30 PM I still had to call from dealership, left a message and an hour later I received a phone call with no details besides "they're still running the diagnostic" aka, they hadn't even touched it yet, which I then replied I'm coming to get it by 4 because I need my vehicle to get to work. When I arrived the service rep handed me a sheet of what "needs" to be done, so I would need to schedule and drop it off AGAIN for 8 hours. Then the mechanic walks up and says, it's been done. Clearly NO communication on their end. I then leave and within driving 10 minutes home my vehicle is doing the exact same problem! I receive the invoice via email and there is nothing but a generic "trouble shooted problem, fixed problem" no parts, what was replaced, what was the issue, nothing! I don't have time to leave it there again all day so I'm dealing with the problem until my schedule allows me the extra time. Would not recommend! More

2006 Town & Country Repair While they pinpointed and repaired a sporadic electrical issue with my 2006 Chrysler Town & Country, I feel the $430 repair to solder the wires on my While they pinpointed and repaired a sporadic electrical issue with my 2006 Chrysler Town & Country, I feel the $430 repair to solder the wires on my battery terminals was a little excessive. I didn't mind paying the $110 diagnostic fee, or the so called $39 in shop supplies, for which I don't know what they were. But $281 to solder some wires at the car battery? That must have took maybe 15 whole minutes! More

Best place for first time buyers!!! Friendly and great deals My partner and I have been dealing with our salesman for about 6 months and from the first time we when to see if we can purchase a car he was nothing My partner and I have been dealing with our salesman for about 6 months and from the first time we when to see if we can purchase a car he was nothing but helpful and no where near pushy !!! After 6 months we gave him a call and decided to check out the opportunity once again to purchase a car after our credit score had been getting better. We approved and got the best best deal for our budget .. Thank you Nathan and thank you champman!!!!!! For taking care of us More

Above and Beyond Thank you Chapman Chrysler Jeep for a wonderful experience and a special thanks to Aaron for going above and beyond in ensuring that we did not leave Thank you Chapman Chrysler Jeep for a wonderful experience and a special thanks to Aaron for going above and beyond in ensuring that we did not leave without a car. I'm already in love with it. I would definitely recommend more of my friends and family to Chapman. More

Its ok for the fact they are messy I moved here 18 months ago from Washington State. I own a 2007 Jeep. I have taken my jeep in for service 3 times. All 3 times were to replace diffe I moved here 18 months ago from Washington State. I own a 2007 Jeep. I have taken my jeep in for service 3 times. All 3 times were to replace different seals and gaskets. I understand moving from a wet colder state to a very dry hot state seal go. My over all issue with Chapman is all 3 times they have left greasy hand prints on the drivers door, steering wheel, and fenders. That is so off putting when they can not take the time to show a little respect, at the very least wipe it down with a clean rag. I am not asking for a total car detail but when I put my hand on the steering wheel and I get grease on it COME ON MAN!!! More

thankful For the first time in my life doing anything with credit I went to Chapman's because of a giving kind hearted young man by the name of Nathan he went For the first time in my life doing anything with credit I went to Chapman's because of a giving kind hearted young man by the name of Nathan he went well beyond his means for my husband and myself he helped us for 4 days while being able to just wait on a car to test drive I bought the car and am so grateful we went. friendly kind genuine.honest folks I'm so thankful to be part of the Chapman family THANK YOU Nathan McCoy More

The Good, The Bad and The Ugly I highly recommend Vince Thompson in the Service Department. I arrived furious after my husband had taken my Jeep Cherokee in (not even a year old) du I highly recommend Vince Thompson in the Service Department. I arrived furious after my husband had taken my Jeep Cherokee in (not even a year old) due to a warning light coming on. Long story short - he was totally brushed aside and it was even recommended he go next door to Towbin Dodge, which he did and they were WAY more helpful and just as 'busy'). Well we ended up being stranded that night and calling Roadside Assist!!!! I was LIVID!!!! It was now the weekend but managed to arrange that my car would be checked on the Monday (this had all happened on the Friday). I said I wanted Vince to handle this and he is fantastic!!!! He managed to redeem what little faith I had left in Chapman Chrysler Jeep. Thank You Vince for managing to keep me calm when I thought I would explode!!!! I had been considering what my next Jeep purchase would be.... I will wait and see how 'emergencies' are handled in the future before I consider that any further. After service is more important than the salesmen making their sales - look after your current customers as they will be more loyal and be your future sales!!!!! But BIG thanks again to Vince. More