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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
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844 Reviews of Chapman Chrysler Jeep
January 30, 2013
Chapman Henderson has a number of good deals on great vehicles. It's just too bad that their people, at least the ones who worked with us, were some of the worst salesmen I've ever worked with. We wen vehicles. It's just too bad that their people, at least the ones who worked with us, were some of the worst salesmen I've ever worked with. We went first to see a Chevy Silverado that was advertised on the website, which looked decent enough in the pictures. After visiting the Sahara location (the website failed to mention the location of the vehicle), we were directed to the Henderson location. The truck looked decent when we got there, minus a few dents and dings, and a missing lock on the passenger side which indicated that the truck had perhaps been stolen or broken into. We could not get into the truck, however, since the key had been misplaced and they were never able to find it. The fact that I had yet to even sit in the truck did not stop them from attempting to sell it to me anyhow, claiming that "I seemed pretty confident since I had done my research." He showed us another vehicle, a 2005 Dodge Ram, which was a great vehicle that just needed a few minor repairs, seeing as it had just been sold to them. Not wanting to pass up the deal, we negotiated for it and got a decent price, though we asked for the CARFAX, which we never received. We were told it would take a few days for the truck to go through the inspections, so we were prepared to not drive it off the lot that night...after 5 hours of negotiations. The next few days, Chapman's terrible customer service showed itself. Things that we had told the salesman, such as that we would not be able to pay the down payment for a few weeks (which we were assured was not a problem), did not get communicated to their finance department, so when I went back to sign some papers, we had to jump through a few more hoops to make sure they would not withdraw our down payment early. Their finance guy worked hard to get us the lowest interest rate, and did get us a two year warranty at a good price, but was not forthcoming about the final price per month we would be paying until I tracked him down (this wasn't as much of a problem, since he was just trying to get us a lower rate, but some communication would have been nice). Trying to call and get information was like pulling teeth. The sales reps rarely answered their phones directly, and Brad habitually would not return calls, whether or not he said he would. When my wife and infant son finally went to get the truck, at a time that Brad designated, he did not show up for 45 minutes. The truck was dirty, and the fuel tank was almost empty. The only bright side was that after three visits to the dealership, they finally offered my wife a bottle of water. It does seem that the service department did a great job making sure the truck was structurally sound. I have had them service my vehicles before, and I had no problems then. We got a great vehicle, but our flighty salesman was almost the dealbreaker. I can find good deals somewhere that they actually want my business. More
by wkadams88
Employees Worked With
Brad Leighton, Aaron Ennis, multiple front desk employees
January 25, 2013
I bought a car from this dealership and was not happy with the way everything went down. I got there and a woman I had an appointment with said she was going home and put me with another salesman. No big with the way everything went down. I got there and a woman I had an appointment with said she was going home and put me with another salesman. No biggie he was a nice guy, we could not make a deal that night so the next day the female salesman tried to take over the deal again because now she "had time for us" she was completely rude and insulting saying I should go down to Boulder Hwy to get a car. They put me back with the other salesman. Everything was fine after that until it came to financing, I had had to resign my paperwork twice and my green slip was not ready after the 30 day period and tried to say it was my fault?? How is not doing your job my issue? My friend went a bought a car a few days later with the same salesman and had the exact same issues and resigned his paperwork 3 times!! Also I was told the referral check was $300 then he told me it was $100 after almost 2 months but maybe he can get me $200. Just not a good establishment. BUYERS BEWARE. More
by Philly702
Employees Worked With
Anthony Patruzzi
December 12, 2012
THIS DEALERSHIP IS THE WORST BUSINESS I HAVE EVER HAD THE DISPLEASURE TO DEAL WITH... THE PEOPLE I SPOKE WITH ABOUT THE ISSUES I HAVE WITH MY CAR KEPT PASSING THE PROBLEM TO THE NEXT GUY AND THE NEXT GUY AN DISPLEASURE TO DEAL WITH... THE PEOPLE I SPOKE WITH ABOUT THE ISSUES I HAVE WITH MY CAR KEPT PASSING THE PROBLEM TO THE NEXT GUY AND THE NEXT GUY AND THE NEXT GUY FINALLY THE DIRECTOR LAWRENCE ENNIS SCHEDULE A MEETING WITH ME TO DISCUSS THE ISSUES. I ARRIVE THE NEXT DAY AND HE IS A NO SHOW...!!!! UNBELIEVABLE LEVEL OF UNPROFESSIONALISM !!!! THIS PLACE IS A JOKE!!! THE MAIN PROBLEM IS MY CAR HAS BEEN COMPLETELY REPAINTED AND THEY NEVER DISCLOSE TO ME WHEN I WAS PURCHASING THIIS CAR AND THE MANAGER REALLY THOUGHT I WAS PRETTY STUPID WHEN HE TOLD ME THAT THEY DIDNT KNOW ABOUT IT THEREFORE THEY DONT HAVE TO TELL ME ANYTHING ... A DEALER THAT DONT KNOW THE QUALITY OF THE CARS THAT THEY ARE SELLING TO THE VEGAS COMMUNITY THIS IS VERY SCARY!! OBVIOUSLY I CANT GET ANYWHERE WITH THIS PLACE NO ONE I SPOKE WITH TAKES ANY RESPONSIBILITY AT ALL.... '''''''''''' '''''''''''' ''''''''''''THE WORST DEALERSHIP I HAVE EVER DONR BUSINESS WITH""""""" More
by renataI
Employees Worked With
director Lawrence Ennis
October 21, 2012
I spoke with Chapman today. They indicated to me that they will fix my problem by this Friday or Saturday. I will keep this website updated as to what occurs. they will fix my problem by this Friday or Saturday. I will keep this website updated as to what occurs. More
by andrewlarson
Employees Worked With
Vinnie Robles, T.J., Derrek Goern
September 20, 2012
website says open till 630pm. showed up for express oil change at 5pm. told the oil change guy just left had i showed up 10 mins earlier i could have got it done. i had driven across the city to use my pre change at 5pm. told the oil change guy just left had i showed up 10 mins earlier i could have got it done. i had driven across the city to use my pre paid oil change contract. the next week i called for an appt. for service and oil chagne, none of the times avail suited my sched so i showed up earlier in the day to make sure the the only mechanic there that can do oil changes would still be there and had my oil changed but will seek service somewhere else. More
by cassmith
Employees Worked With
cant remember
August 02, 2012
Corey was great to work with!! My boyfriend and I just purchased a 2012 Jeep Grand Cherokee, and he worked with us to get us the best deal possible. Everybody at Chapman from their service department to purchased a 2012 Jeep Grand Cherokee, and he worked with us to get us the best deal possible. Everybody at Chapman from their service department to sales and finance is always friendly and a pleasure to work with as well. Thanks Corey! More
by rarjona
Employees Worked With
Corey Brewer
July 30, 2012
I have always been nervous dealing with car dealerships BC the salesmen always seem like sharks when you drive up. When we went to Chapman Chrysler jeep, we pulled up and did have a little time to browse t BC the salesmen always seem like sharks when you drive up. When we went to Chapman Chrysler jeep, we pulled up and did have a little time to browse the cars. Then a young man by the name of corey came up to us. He was very inviting and friendly and helped us narrow down our selection when it came to our price range. We ended up getting a pretty good deal but will still go back and always recommend this dealership because of the service corey provided! Thanks Corey! More
by mimzy216
Employees Worked With
corey
July 30, 2012
I came into the dealership and was very pleased with the vehicle Corey had to show me. Safety was a concern for me and Corey showed me the safety review also. Corey came in early to accommodate my schedul vehicle Corey had to show me. Safety was a concern for me and Corey showed me the safety review also. Corey came in early to accommodate my schedule for which I was grateful. We spent the time to get financing started and as the process progressed my husband decided that he didn't want to spent anything on a vehicle for me after all. Corey was offering us some financing options that were workable and was patient and professional in spite of the change in my husbands willingness to purchase a car. In closing, I would recommend the dealership and Corey expertise. I have given this rating because I received good service. Thank you More
by jkay1
Employees Worked With
Corey
July 29, 2012
My husband and I have been browsing online for a certified pre-owned vehicle for a few months now. We would really like to trade in one of our older vehicles for one with low mileage, better mpg and certified pre-owned vehicle for a few months now. We would really like to trade in one of our older vehicles for one with low mileage, better mpg and with a great price tag. We really had our hearts set on one pre-owned vehicle we saw on the website. I didn't want to spend all day at the dealership so we called ahead to make sure the vehicle was still available and we could test drive it. Once we got to the dealership a gentleman named Corey said he would be right with us. To say the least he was very helpful, patient and informative and even gave us a few other options to consider that were still within our budget. I guess because I haven't done this car shopping thing for a while I was expecting to be upsold. We have narrowed down our decision and are seriously considering Champan Chrysler Jeep. I recommend this dealership for it's selection, fair prices and great customer service. Thank you for your professionalism Corey, you were a pleasure to work with. More
by Carmela702
Employees Worked With
Corey
July 26, 2012
I had a pleasant experience it was alot better than it was in the past when you would go back and forth all day long. I hate wasting my time so I was able to drive and look at the vehicle and then give s was in the past when you would go back and forth all day long. I hate wasting my time so I was able to drive and look at the vehicle and then give salesman information with all identification. It was a slow process because I had bad credit due to a nasty divorce but they were able to do it. I did not get the vehicle that I wanted but I did get a nice one. The vehicle I had was a gas guzzler. The only complaint I had was that I had to keep calling them and they would say they would call me back and then I would not hear from them. I guess I would suggest calling and at least following up with your client to reinforce that they were still working on it. So when they finally did tell me to come in it was alot of pressure, it was beg, borrow and steal for the rest of your down payment. I felt bad and felt pressured but I went along and did it. I even asked to let me have a night to think about it but they pressured me into it. I guess that is how they make their quota. Brad was a nice guy and he did spend time with us, I guess that is a part of selling cars. I did not feel elated when I left because I had to borrow the rest of the down payment and it wasn't the loaded jeep that I wanted. Then when I went into see the finance Manager she made me feel bad that I had been late on a few of my payments and that I was lucky that they were able to finance me. Which is probably true but it still made me feel bad. More
by Bombala
Employees Worked With
Brad
