Chapman Chrysler Jeep

I received a recall notice from Jeep (L27). Their notice directed me to a site which identified dealers in Las Vegas who could perform the work. I followed the link to the Chapman dealer site and used their directed me to a site which identified dealers in Las Vegas who could perform the work. I followed the link to the Chapman dealer site and used their online scheduling function to schedule a date and time. In the appointment I described the specific service to be performed (replace lower control arms). I received an email confirmation which said " Thank you for choosing Chapman Chrysler Jeep when servicing your vehicle. Your appointment has been received and forwarded to one of our Service Representatives. Please consider this appointment time set for 5/11/2013 8:00 AM unless you hear from us prior. Derrick Goern Chapman Chrysler Jeep" This morning I made the 26 mile drive to the dealership and arrived shortly before 8 am. The service representative saidd that there was no appointment for me in the system. She said that it would be several hours before they could begin to work on my vehicle. I told her that I had made an online appointment and had received a confirmation. She replied, "A lot of times the appointment gets processed but it doesn't get entered." Amazingly, she seemed to think that this was a food answer. She never apologized, and she never acknowledged any inconvenience to the customer. I told her that I would like to make an appointment for a specidic future date and time. We set up that appointment. And after setting it up, she actually said, "You'll still probably have to wait several hours before we get you in on that date. We're busy." At that point, Chapman lost a customer forever. More

They tell you that your Costco Membership price is better but then you see the same vehicle (with stock number) on their web site for less! They really don't want to do business with you. Quote you a price but then you see the same vehicle (with stock number) on their web site for less! They really don't want to do business with you. Quote you a price then change the price to a higher amount! Bad business. More

Chapman Henderson has a number of good deals on great vehicles. It's just too bad that their people, at least the ones who worked with us, were some of the worst salesmen I've ever worked with. We wen vehicles. It's just too bad that their people, at least the ones who worked with us, were some of the worst salesmen I've ever worked with. We went first to see a Chevy Silverado that was advertised on the website, which looked decent enough in the pictures. After visiting the Sahara location (the website failed to mention the location of the vehicle), we were directed to the Henderson location. The truck looked decent when we got there, minus a few dents and dings, and a missing lock on the passenger side which indicated that the truck had perhaps been stolen or broken into. We could not get into the truck, however, since the key had been misplaced and they were never able to find it. The fact that I had yet to even sit in the truck did not stop them from attempting to sell it to me anyhow, claiming that "I seemed pretty confident since I had done my research." He showed us another vehicle, a 2005 Dodge Ram, which was a great vehicle that just needed a few minor repairs, seeing as it had just been sold to them. Not wanting to pass up the deal, we negotiated for it and got a decent price, though we asked for the CARFAX, which we never received. We were told it would take a few days for the truck to go through the inspections, so we were prepared to not drive it off the lot that night...after 5 hours of negotiations. The next few days, Chapman's terrible customer service showed itself. Things that we had told the salesman, such as that we would not be able to pay the down payment for a few weeks (which we were assured was not a problem), did not get communicated to their finance department, so when I went back to sign some papers, we had to jump through a few more hoops to make sure they would not withdraw our down payment early. Their finance guy worked hard to get us the lowest interest rate, and did get us a two year warranty at a good price, but was not forthcoming about the final price per month we would be paying until I tracked him down (this wasn't as much of a problem, since he was just trying to get us a lower rate, but some communication would have been nice). Trying to call and get information was like pulling teeth. The sales reps rarely answered their phones directly, and Brad habitually would not return calls, whether or not he said he would. When my wife and infant son finally went to get the truck, at a time that Brad designated, he did not show up for 45 minutes. The truck was dirty, and the fuel tank was almost empty. The only bright side was that after three visits to the dealership, they finally offered my wife a bottle of water. It does seem that the service department did a great job making sure the truck was structurally sound. I have had them service my vehicles before, and I had no problems then. We got a great vehicle, but our flighty salesman was almost the dealbreaker. I can find good deals somewhere that they actually want my business. More

I bought a car from this dealership and was not happy with the way everything went down. I got there and a woman I had an appointment with said she was going home and put me with another salesman. No big with the way everything went down. I got there and a woman I had an appointment with said she was going home and put me with another salesman. No biggie he was a nice guy, we could not make a deal that night so the next day the female salesman tried to take over the deal again because now she "had time for us" she was completely rude and insulting saying I should go down to Boulder Hwy to get a car. They put me back with the other salesman. Everything was fine after that until it came to financing, I had had to resign my paperwork twice and my green slip was not ready after the 30 day period and tried to say it was my fault?? How is not doing your job my issue? My friend went a bought a car a few days later with the same salesman and had the exact same issues and resigned his paperwork 3 times!! Also I was told the referral check was $300 then he told me it was $100 after almost 2 months but maybe he can get me $200. Just not a good establishment. BUYERS BEWARE. More

THIS DEALERSHIP IS THE WORST BUSINESS I HAVE EVER HAD THE DISPLEASURE TO DEAL WITH... THE PEOPLE I SPOKE WITH ABOUT THE ISSUES I HAVE WITH MY CAR KEPT PASSING THE PROBLEM TO THE NEXT GUY AND THE NEXT GUY AN DISPLEASURE TO DEAL WITH... THE PEOPLE I SPOKE WITH ABOUT THE ISSUES I HAVE WITH MY CAR KEPT PASSING THE PROBLEM TO THE NEXT GUY AND THE NEXT GUY AND THE NEXT GUY FINALLY THE DIRECTOR LAWRENCE ENNIS SCHEDULE A MEETING WITH ME TO DISCUSS THE ISSUES. I ARRIVE THE NEXT DAY AND HE IS A NO SHOW...!!!! UNBELIEVABLE LEVEL OF UNPROFESSIONALISM !!!! THIS PLACE IS A JOKE!!! THE MAIN PROBLEM IS MY CAR HAS BEEN COMPLETELY REPAINTED AND THEY NEVER DISCLOSE TO ME WHEN I WAS PURCHASING THIIS CAR AND THE MANAGER REALLY THOUGHT I WAS PRETTY STUPID WHEN HE TOLD ME THAT THEY DIDNT KNOW ABOUT IT THEREFORE THEY DONT HAVE TO TELL ME ANYTHING ... A DEALER THAT DONT KNOW THE QUALITY OF THE CARS THAT THEY ARE SELLING TO THE VEGAS COMMUNITY THIS IS VERY SCARY!! OBVIOUSLY I CANT GET ANYWHERE WITH THIS PLACE NO ONE I SPOKE WITH TAKES ANY RESPONSIBILITY AT ALL.... '''''''''''' '''''''''''' ''''''''''''THE WORST DEALERSHIP I HAVE EVER DONR BUSINESS WITH""""""" More